Recovering a disabled, inactive, or locked account
Your Zoom account will be inaccessible if it is disabled, deactivated, or locked. These cases can be triggered by not following Zoom's Terms of Service or Acceptable Use Guidelines, changes made to your account by your admins, or several attempts to sign in to your account with incorrect credentials. Recovering your account is still possible by following this guide.
This article covers:
How to recover disabled account
Accounts that don’t follow Zoom's Terms of Service or Acceptable Use Guidelines may be disabled without warning. If this happens to your account, you will get a message that says Account is disabled. Please contact Support or error 1003. We suggest you review the Terms of Service and Acceptable Use Guidelines and request an appeal to the Zoom Trust and Safety team if you encounter this.
How to recover inactive account
When you sign in to your Zoom account and receive a message that says Account is disabled. Please contact your account owner or administrator, this means your account owner or admins has deactivated your Zoom account. Contact your account owner or admins to reactivate your account.
How to recover locked account
When multiple sign-in to your Zoom account has failed because of incorrect credentials, your Zoom account will be blocked or locked out. When you sign in, you will receive a message that says Your account <your email address> is blocked for 30 minutes due to reaching the maximum 5 failed login attempts.
You can wait for 30 minutes before attempting to sign in again or contact Zoom Support to unblock your account immediately.
- If you are not sure what your password is, you can reset your password.
- If you think your account has been hacked or someone has made changes to your account without your permission, you can submit a request to Zoom’s Trust & Safety team to report your compromised account.
- If you can't access your account for a different reason, learn how to troubleshoot sign-in issues or contact Zoom Support.
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