Using the Zoom Events Pay-Per-Attendee plan

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The Zoom Events Pay-Per-Attendee plan is structured to prioritize total event attendance to an event, at the most affordable price per attendant. This plan is ideal for users/hub owners who plan to hold multiple, smaller events throughout the year or launch one or two big events in a year, where planning for the total number of attendees is more plausible.

The Zoom Events Pay-Per-Attendee plan—unlike the Zoom Events Unlimited plan—allows hub owners to own multiple hubs, and run an equal number of concurrent live events. For example, if a hub owner owns 5 hubs, then that host can run up to 5 concurrent live events.

Hub owners on the Zoom Events Pay-Per-Attendee plan are required to have a paid Zoom Meetings license, but are not required to have a Zoom Webinars license; hub hosts and co-editors are not required to have either license.

Each attendant that exceeds the prepaid number of allotted seats will incur an overage fee of $2.50 USD per attendee. An event's capacity is restricted to a maximum event capacity of 50,000 registrants/attendees; contact your account executive to request capacities of over 50,000 registrants/attendees.

Hub owners can concurrently be on Zoom Events Pay-Per-Attendee plan and a Zoom Events Unlimited plan.

This article covers:

Prerequisites for using a Zoom Events Pay-Per-Attendee plan

  • Zoom desktop client for Windows, macOS, or Linux: Global minimum version or higher
  • Zoom mobile app for Android or iOS: Global minimum version or higher
  • Pro, Business, Enterprise, or Education account
  • Zoom Meetings license
  • Account owner, account admin, or hub owner

How events are metered on Zoom Events Pay-Per-Attendee plans

A unique attendee is identified by their unique email address; attendees and special role users are both considered unique attendees and so are both counted for metering purposes.

A unique attendee counts towards an event’s metering:

  • Whenever a unique attendee joins an event at any point during the event cycle (before or during an event, and post-event to view recordings), joining either the lobby or session
  • When a unique attendee joins the event lobby

Example: A unique attendee that enters the event lobby before the event starts to build their itinerary, joins the event to view live sessions, and returns after the event for post-event recording access is counted only once.

Manage no-shows for your event

Zoom events will allow hosts to oversell on free events (not available on paid events). Hosts will be able to register more than their expected attendance to deal with potential no-shows. Hosts are responsible for determining an appropriate oversell amount. If the license attendance rate is exceeded, no further unique attendees will be able to join the event.

Single-session and multi-session event capacity are 1,000 attendees for meetings and 50,000 attendees for webinars; hosts will be able to restrict the number of attendees within the event.

At this time, series-event metering is based on the number of attendees for the entire series.

How to understand Zoom Events Pay Per Attendee legacy licensing

Legacy license customers can edit published free events, and sell more ticket numbers than their legacy Zoom Events license’s capacity.

For Zoom Events Pay Per Attendee licenses, the account admin can create multiple hubs and transfer the published event to the new hub (which will be handled by the upsell tickets).

How to create your hub

If you are a new Zoom Events user, a new hub is created for you automatically when you sign in to Zoom Events for the first time. 

If you are an existing Zoom Events user and have a Zoom Events Pay-Per-Attendee plan, you will have the option to create other hubs.

  1. Sign in to Zoom Events.
  2. Enter the name of your hub.
  3. Click the Create Hub button.

How to add event organizers to your hub

Hub owners can designate hub hosts and co-editors to help manage an event. Hub hosts must be users on the same account as the hub owner. Co-editors may or may not be users on the same account. The Zoom Events Pay-Per-Attendee plan includes ownership of up to 1,000 hubs per license holder and allows hub owners to add up to 100 hosts.

Learn more about adding event organizers to your hub.

How to remove hosts from your hub

Only the hub owner can remove users from the hub. Hub owners can remove hub hosts at any time.

All events that the removed host has published to the hub will remain in the hub. The remaining hub owner and hosts can edit and manage those events.

Learn more about removing hub hosts from your hub.

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