Changing interrupt media for voice queues

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Zoom Contact Center admins can change queue settings to add multiple messages that interrupt the audio set as the Media While Connecting. This can be used to notify consumers that their call is still being routed to an agent.

Prerequisites for changing interrupt media settings for voice queues

How to enable or disable interrupt media for voice queues

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Contact Center Management then Queues.
  3. Click the display name of the queue you want to edit.
  4. In the Media while Connecting section, click the Interrupt toggle to enable or disable interrupt media.
  5. If enabling Interrupt, click Add Interrupt and then change these settings:
    • Start Time: Set the start time (hours, minutes, seconds) to play the interrupt media after the Media while Connecting starts playing.
    • Media: Click Add then select one of these options:
      • Add Audio: Select, record, or upload custom audio. (Optional) Under Playback Options, select Loop then specify the time period. For example, if you specify a loop of 1 minute, the interrupt media will play every minute. 
      • Choose from Assets Library: Select audio from the asset library. (Optional) Under Playback Options, select Loop then specify the time period. For example, if you specify a loop of 1 minute, the interrupt media will play every minute. 
    • Duration: Displays the duration of the interrupt media file.
  6. (Optional) Click Add Interrupt to add additional interrupt media.

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