Understanding Zoom Events metering attendance

Zoom Events are metered (i.e., measured) by the number of unique attendees who enter an event.

A unique attendee counts towards an event’s metering:

• Whenever a unique attendee joins an event at any point during the event cycle (before or during an event, and post-event to view recordings), joining either the lobby or session
• When a unique attendee joins the event lobby

Example: A unique attendee that enters the event lobby before the event starts to build their itinerary, joins the event to view live sessions, and returns after the event for post-event recording access is counted only once.

This article covers:

• How events are metered on Zoom Events Unlimited plans
• How events are metered on Zoom Events Pay-Per-Attendee plans
• How to understand metering changes
  • Metering examples
  • Understand metering changes

Prerequisites for understanding metering attendance for Zoom Events

• Pro, Business, Enterprise, or Education account
• Account owner or admin privileges
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

How events are metered on Zoom Events Unlimited plans

For Zoom Events Unlimited plans, single-session and multi-session event attendance is metered by the number of unique attendees who enter an event. At this time, series-event capacity is measured by the number of unique tickets that are issued for the event.

For more information, visit How events are metered on Zoom Events Unlimited plans.

How events are metered on Zoom Events Pay-Per-Attendee plans

For Zoom Events Pay-Per-Attendee plans, single-session and multi-session event attendance is metered by the number of unique attendees who enter an event. At this time, series-event capacity is measured by the number of unique tickets that are issued for the event.

For more information, visit How events are metered on Zoom Events Pay-Per-Attendee plans.

How to understand metering changes

Once a hub owner purchases a new hub and moves an event, the metering rule of the event will be changed to the new hub’s rules for the attendees. The number of attendees will consider the current usage. Additionally, the hub owner can use their account admin web portal to determine the event usage and limitations of moving an event.

Metering examples

Based on the user's Zoom Events/Zoom Sessions usage needs, they may want to buy more licenses which could categorize into the below scenarios:

• Scenario 1: Use the same products and same license type, but buy a larger capacity. For example, upgrade from Zoom Events Unlimited 100 to Zoom Events Unlimited 500.
• Scenario 2: Use different products and buy more of the same license types. For example, use Zoom Sessions Unlimited license while buying a Zoom Events Unlimited license; or, use Zoom Sessions Pay Per Attendee license while buying a Zoom Events Pay Per Attendee license. (This scenario excludes the Zoom Events to Zoom Sessions movement).
• Scenario 3: Use the same products and buy more different license types. For example, Zoom Events Unlimited and Zoom Events Pay Per Attendee licenses.
• Scenario 4: Use different products and buy more different license types. For example, Zoom Sessions Unlimited and Zoom Events Pay Per Attendee licenses.

Once you purchase more licenses:

• For scenarios 1 and 2, the same event team and different hub owners can own the additional hub, and the same event team can move the assets around.
• For scenarios 3 and 4, the same event team, and even the same hub owner, can own more hubs in addition to existing ones. The hub owner may want to move the assets around between hubs.
• For all the above scenarios, once assets are moved to the destination hubs, the events' metering rules will change accordingly.

Understand metering changes

Hub owners/hub hosts cannot move the events a few minutes before the event actually starts between hubs. Once an event starts, transferring it to another hub is not allowed.

Once you move the event from a hub into a new hub, the metering rule of the event will be changed to the new hub’s rules for the attendees. The number of attendees will consider the current usage. The cost will also change since the metering rule changes.

The event analytics regarding the number of registration and the number of attendees will not be affected. There is no hub analytics under the hub that you moved the event out of. The new hub's—the hub that the event is moved to—analytics will start to count once the event is transferred to it.

No matter the type of event (single-session, multiple sessions, or recurring series events), the data will reflect the metering changes (the moment that an event's movement is triggered).

Account owners and admins can learn about the event usage on the web portal.