Configuring a backup payment method

Last Updated:

For accounts paying with a credit card, admins can also provide a backup credit card to be used in situations where charges to their primary credit card fails. Having a backup payment method helps to make sure that invoices get paid on time, even when the charge on the primary payment method fails, ensuring continued service. This article provides information on how to set up that backup payment method, as well as swap primary and secondary payment methods.

Prerequisites for setting a backup payment method

  • A paid Zoom account with a credit card as the primary payment method
  • A recurring account subscription
  • Account owner, admin, or a custom role with billing privileges

How to set a backup payment method

  1. Sign in to the Zoom web portal as an admin.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Billing Information tab.
  4. To the right of the Backup Payment Method option, click Add.
    Note: If you do not see this option, you must configure your primary payment method with a credit card.
  5. Enter in the credit card information for the backup payment method you want to use.
  6. (Optional) If this credit card’s billing address is different from the billing address for the primary payment method, uncheck the Same as Bill To Contact option, and enter this credit card’s billing address.
  7. Check the box authorizing Zoom to automatically charge your backup payment method for any recurring charges that were declined on the primary payment method.
  8. Click Save Changes.
    The payment information will be saved to your account as a potential backup payment method.
    This payment method will only be used when the recurring charge on the primary payment method fails.

Swap primary and backup payment methods

If you want to swap the credit card information for your primary and secondary payment methods, you can quickly swap those payment methods.

  1. Sign in to the Zoom web portal as an admin.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Billing Information tab.
  4. Next to the Backup Payment Method option, click Manage.
  5. Click Set as primary.

    The request will be processed and when complete, your primary and backup payment methods will be swapped.
    No other billing information is changed.

Note: Deleting your primary payment method will automatically change your backup payment to your primary payment method.

Zoom Community

Join the 100K+ other members in the Zoom Community! Login with your Zoom account credentials and start collaborating.