Meeting registration email limits

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As of November 21, 2022 the total number of meetings registration emails an account can send in a day will be adjusted to enhance security and safety on the Zoom platform. The new sending limits do not affect users’ existing customization options, such as the custom email templates, sending test emails, changing email notification settings, or sending out certain types of emails automatically.

Note: These daily send-limits are for automated emails sent by Zoom as part of the meeting registration process. This is unrelated to the Zoom Mail Client and Zoom Mail Service.

What account types are affected by this change?

This change only affects Zoom Pro or Business accounts.

Does this affect my account?

You can check your account type on the Account Profile page.

What if I’ve hit my daily limit, but some registrants still need their registration information?

Meeting hosts can access each registrant’s unique registration confirmation info, which can be copied and sent through another email service.

How can I increase my daily limit?

As Zoom’s different account types scale for more users on an account, the account types daily send limits also scale to compensate for additional registration emails. If you anticipate sending more than your current limit, contact Zoom Sales to discuss upgrading your account.

Alternatively, there are a number of 3rd-party integrations on the Zoom App Marketplace that can handle registration emails and are unaffected by this limit.

What qualifies as sending spam emails?

Zoom’s Terms of Service and Acceptable Use Guidelines do not allow users to use Zoom services in violation of any Zoom policy or in a manner that violates applicable law, including, but not limited to, anti-spam and regulations requiring the consent of subjects receiving email and other forms of communications. Spam is generally defined as mass unsolicited or aggressive activity that attempts to manipulate or disrupt Zoom or the experience of Zoom users in order to drive traffic or attention to unrelated accounts, products, services, or initiatives.

If you are unsure how your account and Zoom email practices compare, Zoom recommends the following best practices below to be in compliance with Zoom policies:

  • Ensure the subject line of your registration emails accurately reflect the meeting’s content.
  • Secure your account with strong passwords and multi-factor authentication to prevent your account from being compromised and used to send out spam.

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