Waiting Room Follow

Overview

The Waiting Room feature allows the host to control when a participant joins the meeting. As the meeting host, you can admit attendees one by one or hold all attendees in the waiting room and admit them all at once. You can send all participants to the waiting room when joining your meeting or only guests, participants who are not on your Zoom account or are not logged in. 

Participants will see the following screen when joining a meeting with Waiting Room enabled:

You can also customize the waiting room screen with your own logo, title and description.

Note: If the Waiting room option is enabled, Join Before Host will not work for that meeting or meetings.

This article covers: 

Prerequisites

  • PC or Mac client 4.0.x or higher
  • Linux client 2.0.87130.0317 or higher
  • Android app 4.0.21432.0116 or higher
  • iOS app 4.0.21521.0116 or higher
  • For customized waiting room 4.1.20185.0205 or higher
  • Pro license for customizing waiting room

Enabling Waiting Room

For your account

To enable the Waiting Room feature for all members of your organization:

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit account settings.
  2. Click Account ManagementAccount Settings.
  3. Navigate to the Waiting Room option on the Meeting tab and verify that the setting is enabled.
    Note:  If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
  4. Select who you want to admit to the waiting room.
    • All participants: All participants joining your meeting will be admitted to the waiting room. 
    • Guest participants only: Only participants who are not on your Zoom account or are not logged in will be admitted to the waiting room. If not logged in, they will have an option to login. 
  5. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

For a specific group

To enable the Waiting Room feature for all members of a specific group:

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit groups.
  2. Click User ManagementGroup Management.
  3. Click the Group Name, then click the Settings tab.
  4. On the Meeting tab, navigate to the Waiting Room option under In-Meeting (Advanced) and verify that the setting is enabled.

    Notes:
    • If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    • If the option is grayed out, it has been locked at the Account level, and needs to be changed at that level.
  5. Select who you want to admit to the waiting room.
    • All participants: All participants joining your meeting will be admitted to the waiting room. 
    • Guest participants only: Only participants who are not on your Zoom account or are not logged in will be admitted to the waiting room. If not logged in, they will have an option to login. 
  6. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

For your own meetings

To enable the Waiting Room feature for your own use:

  1. Sign in to the Zoom web portal.
  2. Click Account ManagementAccount Settings (if you are an account administrator) or Settings (if you are an account member).
  3. On the Meeting tab, navigate to the Waiting Room option under In-Meeting (Advanced) and verify that the setting is enabled.

    Notes:
    • If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    • If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.
  4. Select who you want to admit to the waiting room.
    • All participants: All participants joining your meeting will be admitted to the waiting room. 
    • Guest participants only: Only participants who are not on your Zoom account or are not logged in will be admitted to the waiting room. If not logged in, they will have an option to login. 

For an individual meeting

Before you can enable Waiting Room for an individual meeting, you must enable it in your meeting settings.

  1. Sign in to the Zoom web portal.
  2. Click Meetings.
  3. Click a meeting topic to edit it or schedule a new meeting.
  4. Under Meeting Options, check Enable Waiting Room.
  5. Click Save.

For your Personal Meeting ID

Before you can enable Waiting Room for your PMI, you must enable it in your meeting settings.

  1. Sign in to the Zoom web portal.
  2. Click Meetings.
  3. Click the Personal Meeting Room tab.
  4. Click Edit this Meeting.
  5. Under Meeting Options, check Enable Waiting Room.
  6. Click Save.

Using Waiting Room

Enabling or Disabling Waiting Room During a Meeting

  1. As the meeting host, click Manage Participants.
  2. Click More at the bottom of the participants' window and choose Put Attendee in Waiting Room on Entry to enable or disable the feature.

Admitting Participants During a Meeting

  1. As the meeting host, click Manage Participants.
  2. Click Admit to have the participant join the meeting.

 

Admit All Participants from the Waiting Room

  1. As the meeting host, click Manage Participants.
  2. Click Admit all.

Sending Participants to the Waiting Room During a Meeting

  1. As the meeting host, click Manage Participants.
  2. Click More next to the participant's name and choose Put in Waiting Room.

 

Enabling or Disabling Waiting Room During a Meeting

  1. As the meeting host, click Manage Participants.
  2. Click More and choose Put Attendee in Waiting Room on Entry to enable or disable the feature.

Admitting Participants During a Meeting

  1. As the meeting host, click Manage Participants.
  2. Click Admit to have the participant join the meeting.

Admit All Participants from the Waiting Room

  1. As the meeting host, click Manage Participants.
  2. Click Admit all.

Sending Participants to the Waiting Room During a Meeting

  1. As the meeting host, click Manage Participants.
  2. Click More next to the participant's name and choose Put in Waiting Room.

 

Enabling or Disabling Waiting Room During a Meeting

  1. As the meeting host, click Manage Participants.
  2. Click More and choose Put attendee in waiting room on entry to enable or disable the feature.

Admitting Participants During a Meeting

  1. As the meeting host, click Manage Participants.
    linux-manageparticipants.png
  2. Click Admit to have the participant join the meeting.

Sending Participants to the Waiting Room During a Meeting

  1. As the meeting host, click Manage Participants.linux-manageparticipants.png
  2. Click More next to the participant's name and choose Put on Hold.

 

Enabling or Disabling Waiting Room During a Meeting

  1. As the meeting host, tap More.
  2. Toggle Put Attendee in Waiting List to blue to enable or white to disable.

Admitting Participants During a Meeting

  1. As the host, tap Participants.
  2. Next to the name of the participant you want to admit, tap Admit.

Sending Participants to the Waiting Room During a Meeting

  1. As the host, tap Participants.
  2. Tap the name of the participant you want to send to the waiting room.
  3. Tap Put in Waiting Room.

Admit All Participants from the Waiting Room

  1. As the host, tap Participants.
  2. Tap Admit all.

Enabling or Disabling Waiting Room During a Meeting

  1. As the meeting host, tap More.
  2. Tap Advanced Settings.
  3. Toggle Put Attendee in Waiting Room on Entry to green to enable or white to disable.

Admitting Participants During a Meeting

  1. As the host, tap Participants.
  2. Next to the name of the participant you want to admit, tap Admit.

Admit All Participants from the Waiting Room

  1. As the host, tap Participants.
  2. Tap Admit all.

Sending Participants to the Waiting Room During a Meeting

  1. As the host, tap Participants.
  2. Tap the name of the participant you want to send to the waiting room.
  3. Tap Put in Waiting Room.

Admitting Participants During a Meeting

  1. As the meeting host, click Manage Participants.
  2. Click Admit to have the participant join the meeting.

Sending Participants to the Waiting Room During a Meeting

  1. As the meeting host, click Manage Participants.
  2. Click More next to the participant's name.
  3. Click Put in Waiting Room.

Customizing the Waiting Room

You can customize the waiting room title, logo, and description at an account, group, or user level.

Note: You will need to enable waiting room before you have the option to customize it.

To customize your waiting room

  1. After enabling waiting room, navigate to the Waiting Room option under In Meeting(Advanced).
  2. Click the pencil icon below the Waiting Room option.
  3. This will open the waiting room customization options.

    • Title: Click the pencil next to Please wait, the meeting host will let you in soon. to update the meeting title. Click  when you are done.
      Note: Titles are limited to 64 characters.
    • Logo: To upload a logo, click the pencil icon.
      Note: Logos can be in GIF, JPG or PNG format. They cannot exceed 1MB. The minimum height and width is 60px and the maximum is 400px.
    • Description: Click Add waiting room description to add a description to the waiting room.  Click  when you are done.
      Note: The description is limited to 400 characters.
  4. Click Close when you are done.
  5. Participants will see your custom waiting room branding when they join the webinar.
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