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Waiting Room Follow

Overview

The Waiting Room feature allows the host to control when a participant joins the meeting. As the meeting host, you can admit attendees one by one, or hold all attendees in the Waiting Room and admit them all at once. You can send all participants to the Waiting Room when joining your meeting, or you can allow participants from your Zoom account and participants at specified domains to bypass the Waiting Room.

Participants will see the following screen when joining a meeting with Waiting Room enabled:

You can also customize the Waiting Room screen with your own logo, title and description.

This article covers: 

Prerequisites

Using Waiting Room

  • Zoom desktop client
    • Windows: 5.4.0 or higher
    • macOS: 5.4.0 or higher
    • Linux: 5.4.0 or higher
  • Zoom mobile app
    • Android: 5.1.28652.0706 or higher
    • iOS: 5.1.228642.0705 or higher

Customizing Waiting Room

  • Licensed user

Limitations

Enabling Waiting Room

You can enable Waiting Room for scheduled meetings.

Account

To enable Waiting Room for all users in the account:

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Under the Security section, verify the Waiting Room feature is enabled.
  4. Note: If the setting is disabled, click the status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
  5. Click Edit Options to specify Waiting Room options.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Group

To enable Waiting Room for all members of a specific group:

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit groups.
  2. In the navigation, click User Management then Group Management.
  3. Click the group name, then click the Meeting tab.
  4. Under the Security section, verify the Waiting Room feature is enabled.
  5. Notes:
    • If the setting is disabled, click the status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    • If the option is grayed out, it has been locked at the account level, and needs to be changed at that level.
  6. Click Edit Options to specify Waiting Room options.
  7. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

User

To enable Waiting Room for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Settings.
  3. Under the Security section, verify the Waiting Room feature is enabled.
    Note:
    • If the setting is disabled, click the status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    • If the option is grayed out, it has been locked at either the group or account level, and you will need to contact your Zoom administrator.
  4. Click Edit Options to specify Waiting Room options.

Waiting Room options

Who should go in the waiting room?

  • Everyone: All participants joining your meeting will be admitted to the Waiting Room. 
  • Users not in your account: Only participants who are not on your Zoom account or are not signed in will be admitted to the Waiting Room. If not signed in, they will have an option to sign in. 
  • Users who are not in your account and not part of the allowed list: Users who are on your account or signed in to a Zoom account at the domains you list will bypass the Waiting Room. After selecting this option, enter the domains, separating multiple domains by a comma.
  • Users invited during the meeting by the host or co-hosts will bypass the waiting room: Users that the host or co-host invited during the meeting will by pass the Waiting Room. This applies to users invited directly through Zoom during a meeting or users invited by phone.
    Note: This setting doesn't apply to inviting a Zoom Room or room system. The invited room will always be placed in the Waiting Room.

Who can admit participants from the waiting room?

Note: If Users not in your account or Users who are not in your account and not part of the allowed list is selected, you can specify who can admit participants that are in the Waiting Room.

  • Host and co-hosts only: Only the host and co-hosts can admit participants that are in the Waiting Room.
  • Host, co-hosts, and anyone who bypassed the waiting room (only if host and co-hosts are not present): Only the following people can admit participants that are in the Waiting Room.
    • Host or co-hosts
    • Participants are bypassed the Waiting Room (they can only admit other participants if the host and co-hosts are not in the meeting(

Customizing the Waiting Room

You can customize the Waiting Room title, logo, and description at an account, group, or user level.

Note: You will need to enable Waiting Room before you have the option to customize it.

  1. After enabling Waiting Room, navigate to the Security section.
  2. Click the pencil icon below the Waiting Room option.

    This will open the Waiting Room customization options.

    • Title: Click the pencil next to Please wait, the meeting host will let you in soon. to update the meeting title. Click the check mark () when you are done.
      Note: Titles are limited to 64 characters.
    • Logo: Click the pencil icon to upload a logo.
      Note: Logos can be in GIF, JPG or PNG format. They cannot exceed 1MB. The minimum height and width is 60px and the maximum is 400px.
    • Description: Click Add waiting room description to add a description to the Waiting Room.  Click  when you are done.
      Note: The description is limited to 400 characters.
  3. Click Close when you are done.
  4. Participants will see your custom Waiting Room branding when they join the meeting.

Using Waiting Room

Enabling or disabling Waiting Room during a meeting

  1. As the meeting host, click Participants.
  2. Click More and choose Enable Waiting Room to enable or disable the feature.

Admitting participants during a meeting

  1. As the meeting host, click Manage Participants.
  2. Click Admit to have the participant join the meeting.

Admit all participants from the Waiting Room

  1. As the meeting host, click Participants.
  2. Click Admit all.
    Screen_Shot_2020-07-24_at_5.06.34_PM.png

Sending participants to the Waiting Room during a meeting

  1. As the meeting host, click Participants.
  2. Click More next to the participant's name and choose Put in Waiting Room.Screen_Shot_2020-07-24_at_5.10.04_PM.png

Sending messages to participants in the Waiting Room

  1. As the meeting host, click Chat.
  2. Click the dropdown next to To:
  3. Click Everyone (in Waiting Room).
  4. Type and send your chat message to the Waiting Room. 

Once the message has been sent, the participants in the Waiting Room will see the message on the Waiting Room screen:

Enabling or disabling Waiting Room during a meeting

  1. As the meeting host, click Participants.
  2. Click More and choose Put in Waiting Room to enable or disable the feature.

Admitting participants during a meeting

  1. As the meeting host, click Participants.
  2. Click Admit to have the participant join the meeting.

Sending participants to the Waiting Room during a meeting

  1. As the meeting host, click Participants.
  2. Click More next to the participant's name and choose Put in Waiting Room.

 

Enabling or disabling Waiting Room during a meeting

  1. As the meeting host, tap More.
  2. Tap Meeting Settings.
  3. Make sure Waiting Room is enabled.

Admitting participants during a meeting

  1. As the host, tap Participants.
  2. Next to the name of the participant you want to admit, tap Admit.

Sending participants to the Waiting Room during a meeting

  1. As the host, tap Participants.
  2. Tap the name of the participant you want to send to the Waiting Room.
  3. Tap Put in Waiting Room.

Admit all participants from the Waiting Room

  1. As the host, tap Participants.
  2. Tap Admit all.

Sending messages to participants in the Waiting Room

  1. As the meeting host, tap Participants.
  2. Tap Chat.
  3. Next to Send to:, tap the dropdown.
  4. Choose Everyone (in Waiting Room).
  5. Type and send your message.

Enabling or disabling Waiting Room during a meeting

  1. As the meeting host, tap More.
  2. Tap Advanced Settings.
  3. Toggle Put Attendee in Waiting Room on Entry to green to enable or white to disable.

Admitting participants during a meeting

  1. As the host, tap Participants.
  2. Next to the name of the participant you want to admit, tap Admit.

Admit all participants from the Waiting Room

  1. As the host, tap Participants.
  2. Tap Admit all.

Sending participants to the Waiting Room during a meeting

  1. As the host, tap Participants.
  2. Tap the name of the participant you want to send to the Waiting Room.
  3. Tap Put in Waiting Room.

Sending messages to participants in the Waiting Room

  1. As the meeting host, tap Participants.
  2. Tap Chat.
  3. Next to Send to:, tap the dropdown.
  4. Choose Everyone (in Waiting Room).
  5. Type and send your message.

Admitting participants during a meeting

  1. As the meeting host, click Manage Participants.
  2. Click Admit to have the participant join the meeting.

Sending participants to the Waiting Room during a meeting

  1. As the meeting host, click Manage Participants.
  2. Click More next to the participant's name.
  3. Click Put in Waiting Room.