Waiting Room Follow

Overview

The Waiting Room feature allows the host to control when a participant joins the meeting. As the meeting host, you can admit attendees one by one or hold all attendees in the waiting room and admit them all at once. 

Participants will see the following screen when joining a meeting with Waiting Room enabled:
Screen_Shot_2018-07-25_at_9.13.59_PM.png

Note: If the Waiting room option is enabled, Join Before Host will not work for that meeting or meetings. 

This article covers: 

Prerequisites

  • PC or Mac client 4.0.x or higher
  • Linux client 2.0.87130.0317 or higher
  • Android app 4.0.21432.0116 or higher
  • iOS app 4.0.21521.0116 or higher
  • For customized waiting room 4.1.20185.0205 or higher
  • Pro license for customizing waiting room

Enabling Waiting Room

Enable Waiting Room for your account

To enable the Waiting Room feature for all members of your organization:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
  2. Navigate to the Waiting Room option on the Meeting tab and verify that the setting is enabled. 
    Note:  If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.EnableWaitingRoom_Account.png
  3. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Enable Waiting Room for a specific group

To enable the Waiting Room feature for all members of a specific group:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit User groups, and click Group Management.
  2. Click the Group Name, then click the Settings tab.
  3. On the Meeting tab, navigate to the Waiting Room option under In-Meeting (Advanced) and verify that the setting is enabled.EnableWaitingRoom_Group.png
    Notes: 
    • If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    • If the option is grayed out, it has been locked at the Account level, and needs to be changed at that level.
  4. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

Enable Waiting Room for your own meetings

To enable the Waiting Room feature for your own use:

  1. Sign into the Zoom web portal and click My Meeting Settings, if you are an account administrator OR click Meeting Settings, if you are an account member.
  2. On the Meeting tab, navigate to the Waiting Room option under In-Meeting (Advanced) and verify that the setting is enabled.
    EnableWaitingRoom_EndUser.png
    Notes: 
    • If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    • If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.

Enable Waiting Room for an individual meeting

Before you can enable Waiting Room for an individual meeting, you must enable it in your meeting settings.

  1. Login to your Zoom account and navigate to My Meetings.
  2. Click a meeting topic to edit it or schedule a new meeting
  3. Under Meeting Options, check Enable Waiting Room.
    Screen_Shot_2018-07-25_at_8.48.27_PM.png
  4. Click Save.

Enable Waiting room for your Personal Meeting ID

Before you can enable Waiting Room for your PMI, you must enable it in your meeting settings.

  1. Login to your Zoom account and navigate to My Meetings.
  2. Click the Personal Meeting Room tab.Screen_Shot_2018-07-25_at_8.34.31_PM.png
  3. Click Edit this Meeting.4f18daa6-3b71-474e-a9ae-2908700d30cd.png
  4. Under Meeting Options, check Enable Waiting Room.
    editpmi.png
  5. Click Save.

Using Waiting Room

Enabling or Disabling Waiting Room During a Meeting

  1. As the meeting host, click Manage Participants.
    windows-manageparticipants.png
  2. Click More at the bottom of the participants' window and choose Put Attendee in Waiting Room on Entry to enable or disable the feature.windows-enabledisable.png

Admitting Participants During a Meeting

  1. As the meeting host, click Manage Participants.
    windows-manageparticipants.png
  2. Click Admit to have the participant join the meeting.
    windows-admitwaitingroom.png

 

Admit All Participants from the Waiting Room

  1. As the meeting host, click Manage Participants.
    windows-manageparticipants.png
  2. Click Admit all.
    windows-admitall.png

Sending Participants to the Waiting Room During a Meeting

  1. As the meeting host, click Manage Participants.windows-manageparticipants.png
  2. Click More next to the participant's name and choose Put in Waiting Room.
    windows-putinwaitingroom.png

 

Enabling or Disabling Waiting Room During a Meeting

  1. As the meeting host, click Manage Participants.
    Screen_Shot_2018-07-25_at_8.54.19_PM.png
  2. Click More and choose Put Attendee in Waiting Room on Entry to enable or disable the feature.
    Screen_Shot_2018-07-25_at_8.54.52_PM.png

Admitting Participants During a Meeting

  1. As the meeting host, click Manage Participants.
    Screen_Shot_2018-07-25_at_8.54.19_PM.png
  2. Click Admit to have the participant join the meeting.
    Screen_Shot_2018-07-25_at_8.59.02_PM.png

Admit All Participants from the Waiting Room

  1. As the meeting host, click Manage Participants.
    Screen_Shot_2018-07-25_at_8.54.19_PM.png
  2. Click Admit all.
    Screen_Shot_2018-07-25_at_10.17.55_PM.png

Sending Participants to the Waiting Room During a Meeting

  1. As the meeting host, click Manage Participants.Screen_Shot_2018-07-25_at_8.54.19_PM.png
  2. Click More next to the participant's name and choose Put in Waiting Room.
    Screen_Shot_2018-07-25_at_9.10.06_PM.png

 

Enabling or Disabling Waiting Room During a Meeting

  1. As the meeting host, click Manage Participants.
    linux-manageparticipants.png
  2. Click More and choose Put attendee in waiting room on entry to enable or disable the feature.
    linux-enabledisable.png

Admitting Participants During a Meeting

  1. As the meeting host, click Manage Participants.
    linux-manageparticipants.png
  2. Click Admit to have the participant join the meeting.
    linux-admit.png

Sending Participants to the Waiting Room During a Meeting

  1. As the meeting host, click Manage Participants.linux-manageparticipants.png
  2. Click More next to the participant's name and choose Put on Hold.
    linux-putonhold.png

 

Enabling or Disabling Waiting Room During a Meeting

  1. As the meeting host, tap More.
    android-more.png
  2. Toggle Put Attendee in Waiting List to blue to enable or white to disable.
    Screenshot_2017-12-26-09-55-50.png

Admitting Participants During a Meeting

  1. As the host, tap Participants
    android-participants.png
  2. Next to the name of the participant you want to admit, tap Admit.
    Screenshot_2018-07-26-12-58-24.png

Sending Participants to the Waiting Room During a Meeting

  1. As the host, tap Participants
    android-participants.png
  2. Tap the name of the participant you want to send to the waiting room.
  3. Tap Put in Waiting Room.
    Screenshot_2017-12-18-14-09-38.png

Admit All Participants from the Waiting Room

  1. As the host, tap Participants
    android-participants.png
  2. Tap Admit all.
    Screenshot_2018-07-26-12-59-13.png

Enabling or Disabling Waiting Room During a Meeting

  1. As the meeting host, tap More.
    IMG_0352.PNG
  2. Tap Advanced Settings
    IMG_0351.PNG
  3. Toggle Put Attendee into Waiting Room on Entry to green to enable or white to disable.
    IMG_0350.PNG

Admitting Participants During a Meeting

  1. As the host, tap Participants
    IMG_0346.PNG
  2. Next to the name of the participant you want to admit, tap Admit.
    IMG_0349.PNG

Admit All Participants from the Waiting Room

  1. As the host, tap Participants
    IMG_0346.PNG
  2. Tap Admit all.
    IMG_0354.PNG

Sending Participants to the Waiting Room During a Meeting

  1. As the host, tap Participants
    IMG_0346.PNG
  2. Tap the name of the participant you want to send to the waiting room.
  3. Tap Put in Waiting Room.
    IMG_0348.PNG

Admitting Participants During a Meeting

  1. As the meeting host, click Manage Participants.
    Screen_Shot_2018-07-25_at_9.59.10_PM.png
  2. Click Admit to have the participant join the meeting.
    Screen_Shot_2018-07-25_at_9.59.01_PM.png

Sending Participants to the Waiting Room During a Meeting

  1. As the meeting host, click Manage Participants.Screen_Shot_2018-07-25_at_9.59.10_PM.png
  2. Click More next to the participant's name.
    Screen_Shot_2018-07-25_at_9.59.27_PM.png
  3. Click Put in Waiting Room.
    Screen_Shot_2018-07-25_at_9.59.35_PM.png

Customizing the Waiting Room

You can customize the waiting room title, logo, and description at an account, group, or user level.

Note: You will need to enable waiting room before you have the option to customize it. 

To customize your waiting room

  1. After enabling waiting room, navigate to the Waiting Room option under In Meeting(Advanced).
  2. Click the pencil icon below the Waiting Room option. 
    Screen_Shot_2018-04-20_at_12.45.05_PM.png
  3. This will open the waiting room customization options.
    Screen_Shot_2018-05-01_at_12.18.40_AM.png
    • Title: Click the pencil next to Please wait, the meeting host will let you in soon. to update the meeting title. Click  when you are done.
      Note: Titles are limited to 64 characters.
    • Logo: To upload a logo, click + in the logo box.
      Note: Logos can be in GIF, JPG or PNG format. They cannot exceed 1MB. The minimum height and width is 60px and the maximum is 400px.
    • Description: Click Add waiting room description to add a description to the waiting room.  Click  when you are done.
      Note: The description is limited to 400 characters. 
  4. Click Close when you are done.
  5. Participants will see your custom waiting room branding when they join the webinar. 
    Screen_Shot_2018-05-01_at_12.14.50_AM.png
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