Attendee attention tracking Follow

Overview

Hosts can see an indicator in the participant panel of a meeting or webinar if an attendee does not have Zoom Desktop Client or Mobile App in focus for more than 30 seconds. "In focus" means the user has the Zoom meeting view is open and active.

Note: Attendee attention tracking doesn't use any audio or video tracking.

This article covers:

Prerequisites

This feature is available with version 4.0 or higher on the following:

  • Zoom Desktop Client for Windows or macOS, 4.0 or higher
  • Zoom Desktop Client for Linux, 3.5 or higher
  • Zoom Mobile App for Android or iOS, 4.0 or higher

Note: The attention tracking indicator doesn't for participants using an older version (prior to 4.0) of the Zoom Desktop Client or Mobile App.

Enabling attention tracking

Account

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Verify that Attention tracking is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Group

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit groups.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Settings tab.
  4. Click the Meeting tab.
  5. Verify that Attention tracking is enabled.
  6. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Note: If the option is grayed out,  it has been locked at the account level, and needs to be changed at that level.
  7. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

User

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Meeting tab.
  4. Verify that Attention tracking is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

Using attention tracking

  1. Sign in to the Zoom Desktop Client or Mobile App.
  2. Start or join a meeting.
  3. Click Manage Participants.
    An indicator displays in the Participants panel next to the name of any participant who does not have Zoom in focus for more than 30 seconds. 
    Note: The attention tracking indicator doesn't for participants using an older version (prior to 4.0) of the Zoom Desktop Client or Mobile App.

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