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Non-verbal feedback and reactions Follow

Overview

If the meeting organizer enables the Non-verbal feedback and Meeting reactions features, meeting participants can place an icon in their video panel and beside their name in the participants panel to communicate with the host and other participants without disrupting the flow of the meeting. For example, selecting Slower places the slower icon in your video panel and beside your name to indicate you would like the host or presenter to go slower. 

All participants can see the icons that everyone else has chosen. In addition, the host sees a summary of how many participants are displaying each icon, and has the option to remove all feedback.

By default, the meeting reactions have a yellow skin tone. On the Zoom desktop client for Windows and macOS, you can also set your skin tone. 

Reactions and non-verbal feedback will disappear after 5 seconds. Raise hand must be manually lowered by the participant or host. 

This article covers:

Prerequisites

  • Nonverbal feedback
    • Zoom desktop client:
      • Windows: 4.0.25513.0228 or higher
      • macOS: 4.0.25513.0228 or higher
      • Linux: 2.2.128100.0627 or higher
    • Zoom mobile app:
      • Android: 4.0.25513.0228 or higher
      • iOS: 4.0.25628.0302 or higher
    • Zoom web client 
  • Meeting reactions
    • Zoom desktop client
      • Windows: 5.1.2 or higher
      • macOS: 5.1.2 or higher
    • Zoom mobile app
      • Android: 5.1.28652.0706 or higher
      • iOS: 5.1.228642.0705 or higher

Enabling Nonverbal feedback

Account

To enable nonverbal feedback for all members of your organization:

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit account settings.
  2. Click Account Management and then select Account Settings.
  3. On the Meeting tab, locate the Non-verbal feedback setting under the In Meeting (Basic) section and verify that is enabled.
  4. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
  5. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.
    Note: While Raise Hand is a form of nonverbal feedback, the Raise Hand option is not controlled by the Non-verbal feedback option and cannot be disabled. 

Group

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit groups.
  2. Click User Management and then select Group Management.
  3. Click the name of the group, then click the Settings tab.
  4. On the Meeting tab, locate the Non-verbal feedback setting under the In Meeting (Basic) section and verify that is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
  6. Note: If the option is grayed out, it has been locked at the account level, and needs to be changed at that level.
  7. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.
    Note: While Raise Hand is a form of nonverbal feedback, the Raise Hand option is not controlled by the Non-verbal feedback option and cannot be disabled. 

User

To enable the Nonverbal Feedback feature for your own use:

  1. Sign in to the Zoom web portal.
  2. Click Settings
  3. On the Meeting tab, locate the Non-verbal feedback setting under the In Meeting (Basic) section and verify that is enabled.
  4. If the setting is disabled, click the status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Notes:
  • If the option is grayed out, it has been locked at either the group or account level, and you will need to contact your Zoom administrator. 
  • While Raise Hand is a form of nonverbal feedback, the Raise Hand option is not controlled by the Non-verbal feedback option and cannot be disabled. 

Enabling Meeting reactions

Account

To enable nonverbal feedback for all members of your organization:

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit account settings.
  2. Click Account Management and then select Account Settings.
  3. On the Meeting tab, locate the Meeting reactions setting under the In Meeting (Basic) section and verify that is enabled.
  4. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
  5. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Group

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit groups.
  2. Click User Management and then select Group Management.
  3. Click the name of the group, then click the Settings tab.
  4. On the Meeting tab, locate the Meeting reactions setting under the In Meeting (Basic) section and verify that is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
  6. Note: If the option is grayed out, it has been locked at the account level, and needs to be changed at that level.
  7. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

User

To enable the Nonverbal Feedback feature for your own use:

  1. Sign in to the Zoom web portal.
  2. Click Settings
  3. On the Meeting tab, locate the Meeting reactions setting under the In Meeting (Basic) section and verify that is enabled.
  4. If the setting is disabled, click the status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level, and you will need to contact your Zoom administrator. 

Providing and managing feedback

Providing nonverbal feedback during meetings (participants)

To provide nonverbal feedback to the host of the meeting:

  1. Join a Zoom meeting as a participant.
  2. Click the Reactions button.
  3. Click one of the icons to provide feedback to the host. Click the icon again to remove it.
    • Clapping Hands
    • Thumbs up
    • Heart
    • Tears of Joy
    • Open Mouth
    • Party Popper (Tada, Celebration)
    • Yes
    • No
    • Slower
    • Faster
    • Raise Hand / Lower Hand

The icon will appear in your video panel and next to your name in the participants list.

Setting the skin tone for your reactions

  1. In the Zoom client, click your profile picture and then click Settings
  2. In the General tab, select your reaction skin tone. 

Managing nonverbal feedback (hosts)

Nonverbal feedback and reactions will be displayed in each participant's video panel, as well as next to their name in the participants panel. Click the Participants button to see a full list of participants and their nonverbal feedback.

In the participants list, you can view and manage feedback using these features:

  • If a participant clicked on a feedback icon, you'll see that icon beside their name.
  • The number above each feedback icon shows the how many participants have clicked on that icon.
  • If a participant clicked raise hand, you can lower their hand by hovering over their name and clicking Lower Hand.
  • Reactions and non-verbal feedback will disappear after 5 seconds. Raise hand must be manually lowered by the participant or host. 

Providing nonverbal feedback during meetings (participants)

To provide nonverbal feedback to the host of the meeting:

  1. Join a Zoom meeting as a participant.
  2. Click the Participants  button.
  3. Click one of the icons to provide feedback to the host. Click the icon again to remove it.
    • Raise Hand / Lower Hand
    • Yes
    • No
    • Slower
    • Faster

The icon will appear in your video panel and next to your name in the participants list.

Managing nonverbal feedback (hosts)

Nonverbal feedback and reactions will be displayed in each participant's video panel, as well as next to their name in the participants panel. Click the Participants button to see a list of participants and their nonverbal feedback.

In the participants list, you can view and manage feedback using these features:

  • If a participant clicked on a feedback icon, you'll see that icon beside their name.
  • The number above each feedback icon shows the how many participants have clicked on that icon.
  • If a participant clicked raise hand, you can lower their hand by hovering over their name and clicking Lower Hand.

Providing nonverbal feedback during meetings (participants)

To provide nonverbal feedback to the host of the meeting:

  1. Join a Zoom meeting as a participant.
  2. Click the Participants button.
  3. Click one of the icons to provide feedback to the host. Click the icon again to remove it.
    Note: You can only have one icon active at a time.
    • Raise Hand / Lower Hand
    • yes
    • no
    • go slower
    • go faster
    • Additional icons are available by clicking the more button:
      • agree
      • disagree
      • clap
      • need a break
      • away

The icon will appear next to your name in the participants list.

Managing nonverbal feedback (hosts)

Click the Participants button to see a list of participants and their nonverbal feedback.

In the participants list, you can view and manage feedback using these features:

  • If a participant clicked on a feedback icon, you'll see that icon beside their name.
  • The number above each feedback icon shows the how many participants have clicked on that icon.
  • If a participant clicked raise hand, you can lower their hand by hovering over their name and clicking Lower Hand.
  • Click clear all to remove all nonverbal feedback icons.

Providing Nonverbal Feedback During Meetings (Attendees)

To provide nonverbal feedback to the host of the meeting:

  1. Join a Zoom meeting as a participant.
  2. Click More.
  3. Click one of the icons to provide feedback to the host. Click the icon again to remove it.
    Note: You can only have one icon active at a time.
    • Raise Hand / Lower Hand
    • Yes
    • No
    • Slower
    • Faster
    • Clapping Hands
    • Thumbs up
    • Tears of Joy
    • Open Mouth
    • Heart
    • Party Popper (Tada, Celebration)

The icon will appear in your video panel and next to your name in the participants list.

Managing Nonverbal Feedback (Hosts)

You can view and manage feedback using these features:

  • If participants have given nonverbal feedback, the nonverbal feedback and reactions will be displayed in each participant's video panel, as well as next to their name in the participants panel. The participants panel will display the number of participants that have selected that icon.
  • To remove all nonverbal feedback icons, click a nonverbal feedback icon on the in-meeting screen, then click Clear All.
  • If a participant clicked raise hand, you can lower their hand by tapping their name in the participants list and clicking Lower Hand.