Help Center
Note: If your account utilizes the new enhanced API Room Connector, please refer to our updated release page for information on releases for the new Room Connector.
Upcoming Release
Details about upcoming releases will be posted as they become available.
Current Release
October 10, 2021
Resolved issues
- Security enhancements
Previous Release
Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.
September 26, 2021
Resolved issues
- Security enhancements
September 12, 2021
Resolved issues
- Minor bug fixes
- Security enhancements
- Resolves an issue where meeting invites were not parsed correctly depending on the language.
- Resolves the issue where the time designation was incorrect for the Istanbul time zone.
August 29, 2021
Resolved issues
- Minor bug fixes
July 11, 2021
Changes to existing features
- Support for managed rooms using Cisco Room OS (on-premise)
Support has been added for managing Cisco Webex Room series devices utilizing the Cisco Webex Room OS 10.3.X > 1.x (On-premise) firmware.
Resolved Issues
- Minor bug fixes
May 16, 2021
Resolved Issues
- Minor bug fixes
April 11, 2021
Resolved issues
- Fixed the issue where some devices were unable to parse SIP invites for Microsoft Teams.
- Minor bug fixes
March 21, 2021
Resolved Issues
- Performance enhancements
January 24, 2021
Resolved Issues
- Minor bug fixes
- Security enhancements
January 17, 2021
Changes to existing features
- Warning message for encryption update
SIP and H.323 devices joining meetings using TLS 1.1 encryption, will have the following message displayed on the “Cisco/Polycom Rooms” admin page: "Warning: Encryption Update Coming". This is due to the depreciation of support for TLS 1.1 on March 28, 2021. We recommend customers update or replace devices that do not or cannot support TLS 1.2 before this date.
Resolved Issues
- Minor bug fixes
- Security enhancements
December 20, 2020
Version: 4.1.69
Resolved issues
- Minor enhancements
- Minor bug fixes
November 22, 2020
Version: 4.1.69
New and enhanced features
- Support for OAuth authentication for calendar integration
When setting up calendar integration for managed H.323/SIP rooms, users now have the option of connecting their Office 365 calendars via OAuth authentication.
Resolved issues
- SIP/H.323 devices dropped from meetings when utilizing 1080p
Resolves the issue where SIP/H.323 devices registered to Zoom Room Management service, were dropped from meetings when utilizing 1080p video. - Minor bug fixes
November 8, 2020
Version: 4.1.69
Resolved issues
- Minor bug fixes
October 9, 2020
Version: 4.1.69
Resolved issues
- Endpoints prompted to enter passwords when using One Touch Join
Resolves issues where H.323/SIP devices using one-touch join were prompted to enter a password when joining a meeting, even though the password was in the invitation. - Minor bug fixes
September 20, 2020
Version: 4.1.69
Resolved issues
- Minor bug fixes
- Security Enhancements
September 13, 2020
Version: 4.1.69
Resolved issues
- Minor bug fixes
- Security Enhancements
August 30, 2020
Version: 4.1.69
Resolved issues
- Minor bug fixes
August 23, 2020
Version: 4.1.69
Resolved issues
- Minor bug fixes
August 9, 2020
Version: 4.1.69
Changes to existing features
- Password changed to Passcode for Meetings, Webinars, and Recordings
Meeting passwords will now be called Passcodes. This includes Room Meeting IDs as well as protected recordings.
Resolved Issues
- Minor bug fixes
- Security enhancements
Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.
July 5th, 2020 Version 4.1.69
Resolved issues
- Minor bug fixes
June 20, 2020 Version 4.1.69
Changes to existing features
- Password change to Passcode
When connecting to a Zoom meeting, the UI will now display “Passcode” instead of “Password”, as well as in the Room Management section of the Web Portal. - Updated Dial Strings for forcing AES-128 for H.323 calls for Poly HDX endpoints
For Polycom HDX devices using H.323 a new dial string, “404” has been added for H.323 calls to enforce AES-128 when encryption is enforced.
Resolved issues
- Minor bug fixes
May 15, 2020 Version 4.1.69
Resolved issues
- Minor bug fixes
April 21, 2020 Version 4.1.69
Resolved issues
- Minor bug fixes
April 19, 2020 Version 4.1.69
New and enhanced features
- Limit Cloud Room Connector locations
Admins can limit the Cloud Room Connector locations that their users can connect to, when joining or hosting a meeting from a provisioned H.323/SIP device.
Resolved issues
- Minor bug fixes
March 20, 2020 Version 4.1.69
Resolved Issues
- Minor Bug Fixes
March 16, 2020 Version 4.1.69
Resolved Issues
- Minor Bug Fixes
March 6th, 2020 Version 4.1.68
Resolved Issues
- Polycom Trios rebooting hourly
This EP resolves the issue of managed Trio devices, rebooting every hour.
March 4, 2020 Version
Resolved Issues
- Minor Bug Fixes
February 21, 2020 Version 4.1.68
Resolved Issues
- Keep current meeting name listed when a meeting runs over
Resolves the issue, when a scheduled meeting runs over the end time, the new meeting is displayed on the device instead of the current meeting. - Meet Now button not populating
Resolves the issue with the Meet Now button not populating on some devices. - Minor Bug Fixes
January 13, 2020 Version 4.1.68
Resolved Issues
- Minor Bug Fixes
New and Enhanced Features
- Use your account’s licenses with one click to join
Rooms with the Zoom Connector for Cisco/Polycom can now join a Zoom meeting with one click to join, even if the account hosting the meeting does not have CRC licenses. Previously, invited rooms would not be able to join the meeting if the account who invited the room did not also have a valid CRC license.
Resolved Issues
- Minor Bug Fixes
January 4, 2020 Version 4.1.68
New and Enhanced Features
- Use your account’s licenses with one click to join
Rooms with the Zoom Connector for Cisco/Polycom can now join a Zoom meeting with one click to join, even if the account hosting the meeting does not have CRC licenses. Previously, invited rooms would not be able to join the meeting if the account who invited the room did not also have a valid CRC license.
Resolved Issues
- Minor Bug Fixes
December 22, 2019 Version 4.1.68
Resolved Issues
- Minor Bug Fixes
December 13, 2019 Version 4.1.68
New and Enhanced Features
- Improved Dial In Experience with Integrated Device Settings
Additional settings have been added to improve the dial in experience with the Zoom Connector for Cisco/Polycom.
Resolved Issues
- Minor Bug Fixes
November 22, 2019 Version 4.1.68
Resolved Issues
- Minor Bug Fixes
November 19, 2019 Version 4.1.68
Resolved Issues
- Minor Bug Fixes
November 2, 2019 Version 4.1.68
Resolved Issues
- Minor Bug Fixes
October 19, 2019 Version 4.1.68
New and Enhanced Features
- Exclude All-Day Calendar Events on Calendar for One Touch
The calendar for one touch-joining can now be set to exclude any all-day calendar events.
Resolved Issues
- Fixed an issue with the Join button not showing for Zoom Meetings on Polycom Trios running firmware version 5.9.1
- Bug Fixes
September 20, 2019 Version 4.1.68
New and Enhanced Features
- Support for Trio 5.9.1
Resolved Issues
- Minor Bug Fixes
August 30, 2019 Version 4.1.68
Resolved Issues
- Minor Bug Fixes
August 2, 2019 Version 4.1.68
Resolved Issues
- Minor Bug Fixes
June 29, 2019 Version 4.1.68
Resolved Issues
- Minor Bug Fixes
June 18, 2019 Version 4.1.68
Resolved Issues
- Minor Bug Fixes
June 14, 2019 Version 4.1.68
Resolved Issues
- Minor Bug Fixes
May 17, 2019 Version 4.1.68
Resolved Issues
- Minor Bug Fixes
May 12, 2019 Version 4.1.68
Resolved Issues
- Minor Bug Fixes
April 22, 2019 Version 4.1.68
Resolved Issues
- Minor Bug Fixes
March 16, 2019 Version 4.1.67
New and Enhanced Features
- Option to Customize the Join a Meeting Button Text
Account owners and admins can now customize the Join a Meeting button text. This setting is under Edit for the Cisco/Polycom room.
Resolved Issues
- Minor Bug Fixes
March 6, 2019 Version 4.1.66
Resolved Issues
- Minor Bug Fixes
March 3, 2019 Version 4.1.66
Resolved Issues
- Minor Bug Fixes
January 15, 2019 Version 4.1.63
Resolved Issues
- Minor Bug Fixes related to Polycom Trio devices
December 15, 2018 Version 4.1.63
New and Enhanced Features
- Minor Enhancements
Resolved Issues
- Minor Bug Fixes
November 16, 2018 Version 4.1.63
New and Enhanced Features
- Support for Lifesize Icon 400 and Lifesize Icon 600
Resolved Issues
- Minor Bug Fixes
November 4, 2018 Version 4.1.63
New and Enhanced Features
- Call Selected Services with Devices Registered to Zoom
Devices registered to Zoom (SIP Call Control) can connect to selected third-party services.
Resolved Issues
- Minor Bug Fixes
October 20, 2018 Version 4.1.63
New and Enhanced Features
- Polycom Trio Stability Improvements
- Improved Control over Polycom Trio Firmware Version
- Option to Disable Redial Button on Polycom Trio
Resolved Issues
- Minor Bug Fixes
September 14, 2018 Version 4.1.63
Resolved Issues
- Bug Fixes
September 1, 2018
Resolved Issues
- Bug Fixes
August 10, 2018
Resolved Issues
- Minor enhancements
- Bug fixes
July 6, 2018
Resolved Issues
- Minor enhancements
- Bug fixes
June 7, 2018 Version 4.1.56
- Fixed an issue where calendar appointments were not appearing or the join button was not available at start time
- Fixed an issue with duplicate events appearing after deletion
- Fixed the API connector high availability deployment
- Fixed a case for H.323 Gatekeeper custom value on Polycom Group Series endpoints
- Improvements for Exchange on-premise calendaring interoperability
- Improvements for Polycom Trio interoperability, stability, and connectivity
- Improvements for Cisco endpoint interoperability, stability, and connectivity
- Improvements for API connector stability and connectivity
May 20, 2018 Version 4.1.54
- Fixed an issue with the call state not being recognized when the HDX is in sleep mode
- Simplified a case with Polycom Group Series and Office 365 Calendar SIP configurations
- Fixed an issue with Polycom Group series dialing preference when registered to a PBX service
- Resolved an issue with Google Calendar API limits
- Implemented calendar registration status improvements
- Implemented a session fix for Cisco endpoints
- API connector status and stability improvements
- Other bug fixes
May 25, 2017
- Provision Polycom rooms for starting and joining Zoom meetings
If you have an existing Polycom RealPresence (either Group Series or Debut) room system in place, you can integrate its calendaring system with Zoom. This lets you start a scheduled Zoom meeting directly from your existing hardware. You can also start an instant meeting if the room is configured with a Personal Meeting ID, or use the room to join Zoom meetings that are not on the calendar. See Polycom Interoperability with Zoom Solution Guide and Zoom Connector for Polycom for details.
