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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Release notes for Zoom Rooms for Windows Follow

Note: These updates are for the Zoom Room Windows software and also apply to the Windows attached controller. For updates to the Zoom Rooms Windows controller app on the Microsoft Store, please click here.

Upcoming Release

Details about upcoming releases will be posted as they become available.


Current Release

August 12, 2021 version 5.7.5 (300)

Resolved issues

  • Minor bug fixes
  • Security enhancements

Previous Release

Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

July 27, 2021 version 5.7.3 (248)

New and enhanced features

  • In-meeting features
    • Active Apps Notifier Enhancements 
      The Active Apps Notifier will only be displayed to attendees if an app has accessed data during an on-going meeting. When the Notifier is displayed, it will categorize the type of meeting data that the third party app is accessing. 
    • Mute and Video Off when joining a recorded/live streamed Meeting
      When a Zoom Room joins a meeting that is already being recorded and/or live streamed, they will join with their video off and muted until they consent to the recording prompt. After consenting, they will be able to unmute and turn on their video, if the host allows them to. 
  • Management features
    • Disable in-meeting chat replies
      Administrators can enable or disable the ability to reply to in-meeting chats from the Zoom web portal. 

Resolved issues

  • Minor bug fixes

July 1, 2021 version 5.7.0 (144)

New and enhanced features

  • General features
    • Updated Zoom for Government label
    • Zoom Room voice commands (Public Beta)
      Users can check-in, check-out, start a scheduled meeting, start an instant meeting, join a meeting ID, enter meeting passcodes, leave and end a meeting with voice commands. Say “Hello Zoom” to get started. This is not currently supported on computers with ARM CPUs (Apple M1).
    • Support for Host Keys
      Zoom Rooms users can join a meeting and enter the Host Key to claim the host privileges for that meeting. 
    • Third party meeting support
      Zoom Rooms users can join Fuze meetings.
    • Updated user interface 
      The user interface has been improved for smaller touch displays.
    • STIR/SHAKEN compliance
      STIR/SHAKEN is an industry standard to prevent fraudsters from initiating calls from the numbers they don’t own. As required by FCC, Outbound PSTN calls from Zoom endpoints with Zoom provided US phone numbers will include attestation of the caller ID.
  • In-meeting features
    • Improvements to non-vebal feedback 
      Users who raise their hand in a meeting will have their feedback more prominently displayed in their participant window on the Zoom Room display.
    • Support for Network Device Interface (NDI)
      Video producers can use Network Device Interface (NDI) with Zoom Rooms to create custom visual experiences from individual video streams. Meeting or Webinar video is sent via NDI to the network and, from there, production teams can use NDI enabled applications to modify the video. 
    • Virtual background enhancements
      Account admins can require users to use virtual background when their video is on, as well as set a default virtual background from the default or custom uploaded options. If a device does not support virtual background and the attempt is made to turn it on, the participant will be notified and their video turned off. 
    • In-meeting chat replies
      Meeting participants in a Zoom Room can reply to in-meeting chat messages with a Zoom Rooms controller or using a Zoom Rooms touch screen. 
    • Mono channel dereverberation 
      Users experiencing significant reverberation can turn on dereverberation.
    • Support for language interpretation on Zoom Rooms Touch 
    • Meeting archive notification
      Meeting participants will be notified if meeting data is being archived. 
  • Zoom for Home features
    • OnZoom meeting display
      Meeting hosts will be able to distinguish between regular meetings and OnZoom meetings when looking at their meeting lists.
    • Binding code login
      A user that logs in to the Zoom web portal can then log in on the Zoom for Home device with a binding code.

Resolved issues

  • Minor bug fixes
  • Security enhancements

June 6, 2021, version 5.6.7 (2688.0606)

New and enhanced features

  • Enhanced data privacy notices
    In-context user education for various features, such as whiteboard, closed captioning, and others, informs the user who can see, save, and share the information before they provide it.
  • Recording consent
    Zoom Rooms will need to consent to the meeting being recorded when joining a meeting or when someone starts recording the meeting. 
  • Active Apps Notifier
    When someone in a meeting or webinar is utilizing any app that has access to real-time content or personal information during a meeting, participants are given real-time notice of usage. Details of which apps have access and which participant is using the app are displayed, and clicking on the app opens the Marketplace page to provide more information.
  • Disclaimer messages
    Administrators can configure disclaimer messages that will appear for the following actions: start meeting, join meeting, host recording start.

Resolved issues

  • Minor bug fixes

April 25, 2021, version 5.6.3 (2614.0425)

Changes to existing features

  • Management features
    • Dashboard reporting
      Administrators will not be able to view the local IP, client version or role of meeting participants from outside their organization.

New and enhanced features

  • General features
    • Enhanced data privacy notices
      In-context user education for various features, such as whiteboard, closed captioning, and meeting feedback, informs the user who can see, save, and share the information before they provide it.
  • Management features 
    • Additional Network Device Options for Room Controls
      Administrators can now leverage link-local IP addressing (169.254.X.X) as well as hostname addressing (shure-mxa-3) on devices in the Room Controls JSON Profile. These changes allow organizations that leverage devices on closed or dynamic networks to forgo expensive routing equipment and reduce labor costs for custom configurations on each device's network settings.  Modern networks (where static addressing is being phased out) can define a hostname rather than a static IP address and prevent downtime during IP space changes across the network.

Resolved issues

  • Minor bug fixes
  • Security enhancements

March 28, 2021 version 5.6.0 (2581.0328)

New and enhanced features

  • In-meeting features
    • Updated user interface during phone calls for companion whiteboards
    • Zoom for Government support
      Zoom for Government users can sign-in on Zoom Rooms and Zoom for Home devices. 
    • Virtual background setup 
      Zoom Room controllers will display a message stating that a solid green background is required if that is the only option supported. If a user taps Recalibrate, the controller screen will display a “Calibrating” message.
    • Room Controls automatic re-connect
      Room controls will automatically try to reconnect a Zoom Room device if it loses its connection. Users can tap Retry to manually reconnect if the first automatic attempt fails, and the room controls will also try to reconnect periodically if the first attempt is unsuccessful.
  • Management features
    • Personal Zoom Room information on the dashboard
      Administrators can view information about Personal Zoom Room devices on the meeting dashboard if the devices are tied to their organization’s account. 
    • In-room participants information on the dashboard
      The meeting dashboard will display in-room participants data for past meetings if the "Use supported hardware for real time people count" setting is enabled.
    • Meeting start notification 
      Meetings without Join Before Host enabled can be joined by participants more quickly. Once the host starts the meeting, participants no longer need to wait 30 seconds. 
    • Touch screen selection 
      Zoom Rooms will automatically detect a touch screen in environments where multiple screens are available but only one has touch capability. If multiple screens have touch capability, then the user will need to designate the main touch screen. 
  • Controller features
    • Additional feature support on mobile device controllers 
      Support has been added for single sign on login, switching devices (camera, microphone, speaker), OnZoom meetings, Microsoft Teams integration, enabling/disabling ultrasound, video preview, set presence, silence ringer, and room name changes.
  • Zoom for Home features
    • Block user login 
      Admins can block user provisioned sign in for Zoom for Home appliances and consumer smart displays from Facebook and Amazon. IT admins can still provision Zoom for Home appliances for their users.

Resolved Issues

  • Minor bug fixes

March 5, 2021 version 5.5.1 (2477.0302)

Resolved Issues

  • Minor bug fixes
  • Resolved an issue with launching virtual controllers from the web portal.
  • Resolved an issue with the Microsoft Teams integration. 

January 31, 2021 version 5.5.0 (2400.0131)

New and enhanced features

  • General features
    • Mobile device controllers
      Users can utilize their mobile devices to perform basic room controls during a meeting. These include: Mute/unmute audio, volume control, start/stop video, end meeting and more. This functionality can be used along with full companion mode on a client, which will allow users to perform additional meeting controls. Full companion mode can also be used by itself.
  • In-meeting features
    • Gallery view while screen sharing
      Users can swap shared content for video while screen sharing in a Zoom Room. Once this is done, gallery view is available.  
    • Remote desktop control for Zoom Rooms Touch 
      Users can control a remote desktop from a Zoom Rooms Touch screen. 
    • Support for Huddly Canvas whiteboard camera
      Users can share white boards with the Huddly Canvas whiteboard camera.
    • Speaker tracking with AVer camera
      Admins can enable this feature which allows AVer cameras to track the active speaker in a meeting. 
    • Attendee counting with Huddly IQ camera
      Admins can enable this feature which allows Huddly IQ cameras to count the number of attendees in a meeting. 
    • Save and send a Zoom Rooms Touch whiteboard 
      Users can send a Zoom Rooms Touch whiteboard to a Zoom chat channel or contact.
    • Support for Logitech Swytch BYOD Zoom Rooms integration 
      Logitech plans to release new Swytch firmware in February to support the feature.
    • New UI for in-meeting controls on ZRT
      The UI for in meeting controls have been refreshed for ZRT devices with new colors and spacing. All of the same controls remain.  
  • Management features
    • Configuration for Microsoft Teams Direct Guest Join integration
      Admin users will be able to setup the Microsoft Teams integration for Zoom Rooms on the Zoom web portal. 
    • Disable desktop screen sharing for meetings you host
      When enabled, users can only share selected applications and files. 
    • Log file expiration time
      Log files with user information will expire after 90 days.
    • Zoom Rooms kiosk/virtual receptionist*
      Administrators can enable kiosk mode which will allow visitors to use the Zoom room to call a receptionist. This feature is no longer in beta. 
  • Zoom for Home features
    • Automatic login token expiration
      An error message will be displayed if a user tries to login with an expired token. 
    • Passcode replaced with PIN
      The user interface will now use “PIN” instead of “passcode”.
    • Silence audio notifications
      Users can silence audio notifications for Zoom Phone calls or Zoom video calls using the “Silence Ringer” option in settings.
    • Support for joining onZoom sessions
    • Support for ultrasonic sharing
    • Require PIN
      Admins can require users to setup a PIN code by removing the ability to skip the setup process.  

Resolved issues

  • Minor bug fixes
  • Security enhancements 

January 10, 2021 version 5.4.3 (2161.0108)

Changes to existing features

  • Blocking or warning of unencrypted traffic
    All unencrypted Zoom traffic will be blocked from connecting to meetings or webinars. Other external unencrypted traffic, such as phone dial-in and RTMP streaming, will be allowed, but warn all participants that the meeting is not entirely encrypted due to unencrypted end-points.

Resolved issues

  • Minor bug fixes

December 6, 2020 version 5.4.0 (2132.1204)

New and enhanced features

  • In-meeting features
    • Ability to delete chat messages
      In-meeting chat messages that are deleted by a meeting or webinar host will also be deleted from the Zoom Rooms in that meeting.
    • Partially encrypted meeting warning 
      Unencrypted connections, such as audio through phone dial-in, unencrypted SIP/H.323 devices, or streaming via RTMP, will alert the host and other attendees that some aspects of the meeting are not fully encrypted due to unencrypted end-points.
    • Yealink ZVC400 support

Resolved issues

  • Resolved a sharing issue with Logitech Tap screen share
  • Minor bug fixes
  • Security enhancements

November 15, 2020 version 5.3.0 (2087.1114)

Note: These changes do not apply to the Windows attached controller.

Changes to existing features

  • Passcode and/or Waiting Room requirement
    Zoom will now require that all meetings have a Passcode or a Waiting Room enabled for accounts with a single licensed user, Pro accounts with 2 or more licenses, and Business accounts with 10-100 licenses. For Zoom Rooms specifically, this requirement will impact users who reserve rooms on scheduling displays.  Learn More.

New and enhanced features

  • In-meeting features
    • Suspend participant activity
      New option in the Security panel to immediately suspend all participant activities, which will mute all video and audio, stop screen sharing, end all breakout rooms, and pause recording. Meeting participants in a Zoom Room can be suspended but meetings hosted from Zoom Rooms do not currently have the option to suspend activity.
    • Support 49 video participants in Gallery view
      Each screen in a Zoom room can support up to 49 video participants. For example, two screens would support 98 participants and three screens 147 participants, which is the maximum number supported. 
    • Breakout Room support
      Zoom Rooms can be assigned to breakout rooms. 
    • Video virtual background support with green screen
    • Unmuting meeting participants
      Meeting hosts can request that all participants unmute themselves.
    • Attendee annotation
      Meeting hosts can allow or prohibit attendee annotation on shared content. 
    • Custom language support for language interpretation
      Meetings with the simultaneous interpretation feature enabled can support multiple translations for custom languages.
    • Italian and Vietnamese language support 
    • Follow meeting host video order 
      Meeting hosts on the Zoom client can drag and drop participant videos into a different position in gallery view and then broadcast this change to participants in a Zoom Room.
    • Monitor DPI awareness 
      The Zoom Rooms application will adjust for the monitor resolution.
    • Zoom Rooms touch top banner display 
      Administrators can configure what is displayed on the top banner of the Zoom Room (room name, time, sharing key), and toggle the banner on or off from the touch screen. 
  • Management features
    • Hide caller ID
      Administrators can choose to hide the outbound caller ID for their Zoom Rooms by configuring their settings for Zoom Phone.
    • Zoom room display name
      Administrators can customize the name that appears on the scheduling display screen on the Zoom web portal. This allows administrators to choose shorter display names that do not include things like location prefixes.
    • Zoom Rooms Windows attached controller compatibility with Zoom Rooms Touch
      Zoom Rooms Windows attached controller devices including Logitech Tap, Lenovo, and HP Slice will work with Zoom Rooms Touch. 
    • Report Issue to IT
      Administrators can allow Zoom Room users to  report an issue from the Zoom Rooms Controller or Scheduling Display to their IT department. 
    • Zoom Rooms kiosk/virtual receptionist
      Administrators can enable kiosk mode which will allow visitors to use the Zoom room to call a receptionist. This feature is in beta.

Resolved issues

  • Minor bug fixes
  • Security enhancements

October 26, 2020 version 5.2.2 (1990.1025)

New and enhanced features

  • In-meeting features
    • End-to-end (E2E) encryption  for meetings
      End-to-end (E2E) encryption for meetings is now available in technical preview. Account owners and admins can enable end-to-end (E2E) encryption for meetings, providing additional protection when needed. Enabling end-to-end (E2E) encryption for meetings requires all meeting participants to join from the Zoom desktop client, mobile app, or Zoom Rooms. Users will not be able to join by telephone, SIP/H.323 devices, on-premise configurations, or Lync/Skype clients, as these endpoints cannot be encrypted end to end. Zoom web client and third-party clients leveraging the Zoom SDK are also not supported at launch. Enabling this setting also disables the following features: join before host, cloud recording, streaming, live transcription, Breakout Rooms, polling, and meeting reactions. This setting is enabled in the Zoom web portal at the account, group, and user level and can be locked at the account or group level. 

Resolved issues

  • Minor bug fixes
  • Security enhancements

October 2, 2020 version 5.2.1 (1888.1001)

Resolved issues

  • Minor bug fixes

September 27, 2020 version 5.2.0 (1868.0928)

Resolved issues

  • Minor bug fixes
  • Security enhancements

August 23, 2020 version 5.1.2 (1697.0821)

Resolved Issues

  • Minor bug fixes

August 6, 2020 version 5.1.1 (1624.0806) 

Resolved Issues

  • Minor bug fixes

August 2, 2020 version 5.1.0 (1612.0803)

Changes to existing features

  • Management features
    • Meeting and webinar passwords now called Passcodes
      Meeting passwords will now be called Passcodes. This includes Room Meeting IDs.
    • Cloud recording storage
      If cloud recording storage capacity is reached, Zoom Rooms attendees will not be able to record. 

New and enhanced features

  • In-meeting features
    • Personal Zoom Rooms with Zoom Rooms Touch
      Zoom Rooms Touch devices can be used for Personal Zoom Rooms. 
    • Support speaker switching with MXL microphones and camera presets
      Zoom Rooms with three MXL AC-44 microphones and a preset capable camera can be configured to support speaker switching. Once the microphones detect where a speaker is sitting, the camera preset is activated for that location.
    • Hand off a Zoom Phone call 
      Users that initiate a phone call on their device can handoff the session to a Zoom Room that is in proximity.
    • Meeting history 
      When meeting history is enabled, users that tap Join a Meeting on Zoom Room Touch devices will see a history of the previous meetings they have joined with IDs. 
    • Attendee audio status
      When users join a meeting their audio status will be displayed on their video thumbnails until they successfully connect to the meeting audio.
    • Admitting external attendees
      Attendees from the same account as the host can admit external attendees in the waiting room. This setting can be toggled on or off.
    • Original sound
      If software audio processing (SAP) is disabled, Zoom Rooms will automatically enter original audio mode when music is detected. If no music is detected after one minute, the room will leave original audio mode.
    • Check out 
      Users who end a scheduled meeting early will have the option to check out and free up the room for other users. 
    • View In-Meeting Private chats 
      Private chat messages sent to the Zoom Room during a meeting can be displayed. 
    • Live transcription 
      Meeting hosts in Zoom Rooms can turn on auto-transcription during a meeting. Live transcription will be generated automatically and appear on the room meeting display. This feature is currently in beta.
    • Language Interpretation 
      If interpretation is being provided, a meeting attendee in a Zoom Room can select another audio channel to hear the meeting language translated.
    • Reactions
      Meeting attendees in a Zoom room will be able to view reactions from other users.
    • Whiteboard user experience 
      Improved the dialog on Zoom Rooms Touch before closing a whiteboard. Users will be prompted to save or discard whiteboard content.
    • Unmute Zoom Rooms attendee in a webinar
      Webinar hosts can unmute a Zoom Rooms attendee without promoting the attendee to panelist.
    • Select screen sharing privileges
      Meeting hosts using a Zoom Room can restrict the ability to screen share to the host only, or allow all participants to share. 
    • Searching participants 
      Zoom Rooms users can search for participants from the participants list in a meeting.
    • One click to join the audio of a Google Meet meeting
    • Country selection when dialing
      Country flags have been replaced with country names.
  • Management features
    • Disable annotation saving
      Administrators can disable the ability to save annotations on a whiteboard or a screen share.
    • Cloud recording storage 
      If cloud recording storage capacity is reached, Zoom Rooms attendees will not be able to record.
    • Under construction 
      Scheduling displays will display as under construction if the under construction status is enabled on the Zoom web portal.
    • Companion whiteboard user interface 
      The companion whiteboard will display the Zoom Rooms background or the digital signage content when it is not in use.
    • Launch Zoom Rooms Controller from web portal
      Administrators can access a Zoom Room’s controller interface from the web portal.
    • Screen types reporting 
      The type of screen being used (Logitech, Lenovo, etc) will be displayed with screen usage statistics reports on the web portal. 
    • Digital signage content display control
      Administrators can configure the time of day content is displayed.
    • Edge swiping in Windows 10 
      Administrators can disable edge swiping in Zoom Rooms if they are using an MSI installer.
    • Sign out from all devices 
      Users can sign out of Zoom Rooms from the web portal.
    • Room Controls 
      Support for incoming messages to prompt other controls. Support for Additional Rules: Room Operating Hours.
  • Scheduling display features
    • Passcode check 
      If a complex passcode is required, user created passwords for scheduled meetings will have to meet certain criteria to be considered secure.
  • Controller features
    • Rename participants from controller 
      Meeting hosts can rename participants from the Zoom Rooms controller. 

Resolved Issues

  • Minor bug fixes
  • Security enhancements

July 5, 2020 version 5.0.5 (1518.0704)

Changes to existing features

  • Security update
    Support enhanced encryption for connections between Zoom Rooms and Zoom Rooms Controllers and the direct share functionality of the Zoom Meetings client. Starting August 16, 2020, Zoom Rooms and Controllers will need to be running version 5.0.5 or higher to function.

Resolved Issues

  • Minor Bug Fixes

May 30, 2020 version 5.0.4 (1469.0529)

Resolved issues

  • Fixed an issue where the network connection was lost for a subset of devices that had previously upgraded to version 5.0.2

May 27, 2020 version 5.0.3 (1464.0527) 

Resolved issues

  • Fixed an issue where the network connection was lost after a device restart.

May 24, 2020 version 5.0.2 (1459.0524)

Changes to existing features

  • Unmuting participants
    If a host mutes a participant then unmutes the person later, a consent message will be displayed to the participant allowing them to unmute or stay muted.

New and enhanced features

  • In-meeting features
    • Security features
      Meeting hosts can tap the security option while in a meeting to easily access the following features: lock meeting, enable waiting room, disable chat, disable participant renaming, disable screen sharing for others, remove participant, report a participant.
    • Report a participant
      Meeting hosts can tap the security option while in a meeting to report a participant to Zoom trust and safety for inappropriate behavior.
    • Host selection when leaving a meeting
      The host will be prompted to assign a new host before leaving the meeting 
    • Waiting room
      Hosts in direct share meetings or phone calls will be able to allow or prevent participants from joining their meetings when waiting room is enabled. 
    • Meeting information
      Users can view the numeric password which is used for phone and H323/SIP call-in participants. The numeric password is displayed with the phone dial in number on the meeting information screen.
    • Starting a test meeting while not signed in
      Users must accept Zoom’s Terms of Service and Privacy Policy via pop-up message before starting a test meeting in a Zoom Room that is not signed in. 
  • Management features
    • Recording consent customization
      Admins can customize the message that appears asking participants for their consent to be recorded. 
    • Logs
      Admin users can enable a web setting that allows Zoom support to submit logs to Zoom on behalf of the admin, or have the logs automatically uploaded in the event of a crash.
    • Audio Logs
      Audio Logs can now be enabled/disabled on the controller under the about page in settings.
  • Scheduling display features
    • Scheduling a password protected meeting
      Users can choose to schedule a password protected meeting and customize the meeting password from a scheduling display. If passwords are required for scheduled meetings, a password will be generated automatically and cannot be disabled from the scheduling display. 
  • Controller features
    • Room meeting ID
      Web admins can disable the Room Meeting ID. The Room Meeting ID will not be displayed on Zoom Rooms Controller when disabled.

Resolved issues

  • Security enhancements
  • Minor bug fixes

April 26, 2020 version 5.0.0 (1420.0426)

Note: Once you upgrade to this version, you cannot downgrade to the previous version using the Zoom web admin portal.

New and enhanced features

  • Recording permissions
    Admin users can restrict recording permissions from the web so that meeting hosts cannot allow attendees to record. 
  • AES 256-bit GCM encryption
    Zoom is upgrading to the AES 256-bit GCM encryption standard, which offers increased protection of your meeting data in transit and resistance against tampering. This provides confidentiality and integrity assurances on your Zoom Meeting, Zoom Video Webinar, and Zoom Phone data. This version of Virtual Room Connector will support GCM encryption when it is automatically enabled for all accounts on May 30. For H.323/SIP devices, GCM encryption will be used between the Cloud Room Connector and the Meeting connector, to ensure codec compatibility.
  • Signing in to Zoom Rooms
    To pair Zoom Rooms and controller using the pairing code, the Zoom Rooms Controller must be upgraded to versions 5.0 or above. Alternatively, you can sign in or enter activation code on the Zoom Rooms and Zoom Rooms Controller individually. 

Changes to existing features

  • Problem reports
    In addition to basic logs, users can send audio, content sharing, and crash dump logs with a problem report using the Zoom Rooms Controller.
  • Screen sharing
    Zoom Rooms cannot share screen when the host disables screen sharing for meeting participants.

New and enhanced features

  • Controller Features
    • Show the connected data center
      Users can see which data center they are connected to by clicking on the info icon on the Zoom Rooms Controller or on Zoom Rooms for Touch.

Resolved Issues

  • Security enhancements
  • Minor bug fixes

April 7, 2020 version 4.6.5 (18374.0407)

Note: Once you upgrade to this version, you cannot downgrade to the previous version using the Zoom web admin portal. 

Resolved issues

  • Security enhancements
  • Minor bug fixes