At Zoom, we are hard at work to provide you with the best 24x7 global support experience. As part of this ongoing commitment, please review our updated Support Guidelines.



Enabling option to preserve original sound Follow

Overview

Original sound allows you to preserve the sound from your microphone without using Zoom's echo cancellation and audio-enhancing features. This is ideal if your microphone or sound equipment has these features built-in and you do not need the additional enhancement.

You will first need to enable the setting for yourself, a group of users, or your account in the Zoom web portal. After enabling the feature to preserve original sound feature in the web portal, you will also be able to enable:

  • High fidelity music mode to optimize Zoom audio for the highest quality.
  • Zoom's echo cancellation algorithms; this feature is enabled by default.
  • Stereo audio for a better listening experience; this feature is enabled by default.

Once you have enabled the feature to preserve original sound in the client, you will be able to turn this setting on and off in your meetings as needed.

This article covers:

Prerequisites

  • Free with Credit Card, Pro, Business or API Partner account
  • Owner or admin privileges
  • Zoom desktop client
    • Windows: 5.4.7 (59784.1220) or higher
    • macOS: 5.4.7 (59780.1220) or higher
  • Zoom mobile client
    • Android: 5.4.7 (946)
    • iOS: 5.4.7 (59782.1220)

Enabling in-meeting option for original sound

Note: Enabling web portal setting for original audio is not required to display the setting in the desktop client.

Desktop client

  1. Sign in to the Zoom desktop client.
  2. Click Settings.
  3. Click the Audio tab.
  4. Under the Music and Professional Audio section, check Show in-meeting option to "Enable Original Sound" from microphone.
  5. (Optional) Check High fidelity music mode.
  6. (Optional) Uncheck Echo cancellation.
  7. (Optional) Uncheck Stereo audio.

Mobile app

  1. Sign out and sign back in to the Zoom mobile app.
  2. Tap Settings.
  3. Tap Meetings.
  4. Tap the toggle to enable Use Original Sound.

Preserving original sound in a meeting

Desktop client

  1. Sign in to the Zoom desktop client.
  2. Start or join a meeting.
  3. Click Turn on Original Sound in the top-left corner.

Mobile app

  1. Sign in to the Zoom mobile app.
  2. Start or join a meeting.
  3. Tap the ... More icon.
  4. Tap Enable Original Sound.