Preserve Original Sound Follow

Overview

Preserve Original Sound allows you to preserve the sound from your microphone without using Zoom's echo cancellation and audio-enhancing features. This is ideal if your microphone or sound equipment has these features built-in and you do not need the additional enhancement. 

You will first need to enable the setting for yourself, a group of users, or your account in the Zoom web portal. After enabling it on the web portal, you need to check the option in your Zoom client to display Turn On Original Sound in the meeting. Once enabled in the client, you can turn this setting on and off in your meetings as needed. 

This article covers:

Prerequisites

  • Free with Credit Card, Pro, Business or API Partner Account
  • Owner or Admin Privileges to Enable

Instructions

Enabling the Preserve Original Sound feature

Enable Preserve Original Sound on Your Account

To enable the Preserve Original Sound feature for all members of your organization:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
  2. Navigate to the Allow users to select original sound in their client settings option on the Meeting tab and verify that the setting is enabled. 
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    EnablePreserveOriginalSound_Account.png
  3. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Enable Preserve Original Sound on a Specific Group

To enable the Preserve Original Sound feature for all members of a specific group:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit User groups, and click Group Management.
  2. Click the name of the group, then click the Settings tab.
  3. Navigate to the Allow users to select original sound in their client settings option  on the Meeting tab and verify that the setting is enabled. 
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    EnablingPreserveOriginalSound_Group.png
    Note: If the option is grayed out,  it has been locked at the Account level, and needs to be changed at that level.
  4. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

Enable Preserve Original Sound as a User

To enable the Preserve Original Sound feature for your own use:

  1. Sign into the Zoom web portal and click My Meeting Settings (if you are an account administrator) or Meeting Settings (if you are an account member).
  2. Navigate to the Allow users to select original sound in their client settings option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    EnablePreserveOriginalSound_EndUser.png
    Note: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.

Turning on the option in the Zoom Client

After logging out of the Zoom client and logging in again, the users you enabled the setting for will now be able to turn on the option to see Turn On Original Sound in meetings. They will need to do this in their Zoom client settings. 

  1. In the Zoom client, click on SettingsScreen_Shot_2017-07-02_at_11.55.17_AM.png
  2. Choose the Audio tab.Screen_Shot_2017-07-02_at_11.55.30_AM.png
  3. Check Allow option for using original sound from microphone in meeting

Preserving Original Sound in a Meeting

Once in a meeting, the option to turn on Original Sound will now appear in the top left corner of your Zoom window. Click this button to use Original Sound in this meeting. 

d70f956e-55e3-4a4e-8c16-f8cbe999228a.png

 

Was this article helpful?
Have more questions? Submit a request