Enabling option to preserve original sound Follow

Overview

Original sound allows you to preserve the sound from your microphone without using Zoom's echo cancellation and audio-enhancing features. This is ideal if your microphone or sound equipment has these features built-in and you do not need the additional enhancement. 

You will first need to enable the setting for yourself, a group of users, or your account in the Zoom web portal. After enabling it on the web portal, you need to check the option in your Zoom client to display Turn On Original Sound in the meeting. Once enabled in the client, you can turn this setting on and off in your meetings as needed. 

This article covers:

• Enabling in-meeting option for original sound (web portal)
  
  • Account
  • Group
  • User
• Enabling in-meeting option for original sound
  • Desktop client
  • Mobile app
• Preserving original sound in a meeting
  
  • Desktop client
  • Mobile app

Prerequisites

• Free with Credit Card, Pro, Business or API Partner account
• Owner or admin privileges
• Zoom Desktop Client
  • Windows: 4.1.8826.0925 or higher
  • macOS: 4.1.8826.0925 or higher

Enabling in-meeting option for original sound (web portal)

Note: You only need to enable original sound in the web portal if you're using desktop client version 4.6 or lower. For client or app versions 4.6 or higher, you can enable original sound in the desktop client or mobile app without having to enable it in the web portal.

Account

To enable original sound for all users in the account: 

1. Sign in to the Zoom web portal as an admin with the privilege to edit Account settings.
2. In the navigation panel, click Account Management then Account Settings.
3. Click the Meeting tab.
4. Under In Meeting (Advanced), verify that Allow users to select original sound in their client settings is enabled. 
5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Group

To enable original original sound for a group of users: 

1. Sign in to the Zoom web portal an admin with the privilege to edit groups.
2. In the navigation panel, click User Management then Group Management.
3. Click the applicable group name from the list, then click the Settings tab.
4. Click the Meeting tab.
5. Under In Meeting (Advanced), verify that Allow users to select original sound in their client settings is enabled. 
   
6. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon, and then click Lock to confirm the setting.

User

To enable original sound for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Settings.
3. Click the Meeting tab.
4. Under In Meeting (Advanced), verify that Allow users to select original sound in their client settings is enabled. 
   
5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

Enabling in-meeting option for original sound

Desktop client

1. Sign out and sign back in to the Zoom Desktop Client.
2. Click Settings. 
   
3. Choose the Audio tab.
   
4. Click Advanced.
5. Check Show in-meeting option to "Enable Original Sound" from microphone. 

Mobile app

1. Sign out and sign back in to the Zoom mobile app.
2. Tap Settings.
   
3. Tap Meeting.
4. Tap the toggle to Use Original Sound. 

Preserving original sound in a meeting

Desktop client

Note: Make sure you follow the section to enable the in-meeting option for original sound.

• Client version 4.6 or lower: Enable it in the web portal first, then enable it in the desktop client.
• Client version 4.6 or higher: Enable in the desktop client.

1. Sign in to the Zoom Desktop Client.
2. Start or join a meeting.
3. Click Turn on Original Sound in the top-left corner.
   

Mobile app

Note: Make sure you have version 4.6 or higher and you enable the in-meeting option for original sound (mobile app).

1. Sign in to the Zoom Mobile App.
2. Start or join a meeting.
3. Tap More.
   
4. Tap Enable Original Sound.