Preserve original sound Follow

Overview

Preserve Original Sound allows you to preserve the sound from your microphone without using Zoom's echo cancellation and audio-enhancing features. This is ideal if your microphone or sound equipment has these features built-in and you do not need the additional enhancement. 

You will first need to enable the setting for yourself, a group of users, or your account in the Zoom web portal. After enabling it on the web portal, you need to check the option in your Zoom client to display Turn On Original Sound in the meeting. Once enabled in the client, you can turn this setting on and off in your meetings as needed. 

This article covers:

• Enabling the Preserve Original Sound feature
  • For your account
  • For a group
  • For your own use
• Turning on the option in the Zoom Client
• Preserving Original Sound in a Meeting

Prerequisites

• Free with Credit Card, Pro, Business or API Partner Account
• Owner or Admin Privileges to Enable
• Zoom Desktop Client
  • Windows: 4.1.8826.0925 or higher
  • macOS: 4.1.8826.0925 or higher

Enabling the Preserve Original Sound feature

Account

To enable Preserve Original Sound for all users in the account: 

1. Sign in to the Zoom web portal as an admin with the privilege to edit Account settings.
2. In the navigation panel, click Account Management then Account Settings.
3. Click the Meeting tab.
4. Under In Meeting (Advanced), verify that Allow users to select original sound in their client settings is enabled. 
5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Group

To enable Preserve Original Sound for a group of users: 

1. Sign in to the Zoom web portal an admin with the privilege to edit groups.
2. In the navigation panel, click User Management then Group Management.
3. Click the applicable group name from the list, then click the Settings tab.
4. Click the Meeting tab.
5. Under In Meeting (Advanced), verify that Allow users to select original sound in their client settings is enabled. 
   
6. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon, and then click Lock to confirm the setting.

User

To enable Preserve Original Sound for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Settings.
3. Click the Meeting tab.
4. Under In Meeting (Advanced), verify that Allow users to select original sound in their client settings is enabled. 
   
   
5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

Turning on the option in the Zoom Client

After logging out of the Zoom client and logging in again, the users you enabled the setting for will now be able to turn on the option to see Turn On Original Sound in meetings. They will need to do this in their Zoom client settings. 

1. In the Zoom client, click on Settings. 
   
2. Choose the Audio tab.
   
3. Check Allow option for using original sound from microphone in meeting. 
   

Preserving Original Sound in a Meeting

Once in a meeting, the option to turn on Original Sound will now appear in the top left corner of your Zoom window. Click this button to use Original Sound in this meeting.