The Zoom Community is here!
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions,
and collaborate with peers. Login with your Zoom account credentials and start collaborating!

India e-mandate directive

Beginning October 1, 2021 the Reserve Bank of India (RBI) e-mandate directive will be taking effect for recurring payments using India Bank Cards. Visit our FAQ page for more information.

Using and preserving original sound in a meeting Follow

Original sound allows you to preserve the sound from your microphone without using Zoom's echo cancellation and audio-enhancing features. This is ideal if your microphone or sound equipment has these features built-in and you do not need the additional enhancement.

After enabling the feature to preserve original sound feature in the Zoom desktop client, you will also be able to enable:

  • High fidelity music mode to optimize Zoom audio for the highest quality.
  • Zoom's echo cancellation algorithms. This feature is enabled by default.
  • Stereo audio for a better listening experience; this feature is enabled by default.

Once you have enabled the feature to preserve original sound in the client, you will be able to turn this setting on and off in your meetings as needed.

If you need to share audio as part of screen sharing, either in mono or stereo, please refer to the sharing computer audio article

This article covers:

Prerequisites for preserving original sound

  • Basic account with credit card, Pro, Business or API Partner account
  • Account owner or admin privileges
  • Zoom desktop client
    • Windows: 5.4.7 (59784.1220) or higher
    • macOS: 5.4.7 (59780.1220) or higher
  • Zoom mobile app
    • Android: 5.4.7 (946) or higher
    • iOS: 5.4.7 (59782.1220) or higher

How to enable the in-meeting option for original sound

Desktop client

  1. Sign in to the Zoom desktop client.
  2. Click your profile picture, then click Settings settings-button__1_.png.
  3. In the navigation menu, click Audio audio-button.png.
  4. Under Music and Professional Audio, select the Show in-meeting option to enable "Original Sound" check box.
    The Original Sound setting will be displayed in in the top left corner of your meetings .
  5. (Optional) Select the High fidelity music mode check box.
  6. (Optional) Select the Echo cancellation check box.
  7. (Optional) Select the Stereo audio check box.

Mobile app

  1. Sign in to the Zoom mobile app.
  2. Tap Settings settings-button.png.
  3. Tap Meetings.
  4. Under Audio, tap the Use Original Audio toggle to enable or disable it.

How to preserve original sound in a meeting

After enabling the in-meeting option for original sound, you can choose to preserve original sound during a meeting by following the below instructions.

Desktop client

  1. Sign in to the Zoom desktop client.
  2. Start or join a meeting.
  3. Click Original Sound in the top-left corner. 
  4. (Optional) To the right of Original Sound, click the down arrow to select a microphone that automatically uses original sound when selected.  

Mobile app

  1. Sign in to the Zoom mobile app.
  2. Start or join a meeting.
  3. Tap More more-button.png.
  4. Tap Enable Original Sound.