The Zoom Community is here!
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions,
and collaborate with peers. Login with your Zoom account credentials and start collaborating!

Signing in to Zoom Rooms Follow

There are multiple ways to sign in to your Zoom Rooms. If a user on your account will be setting up the Zoom Room, they can sign in with their own credentials, either as the account owner or admin or by creating a role with Role Management. If you do not want to provide the person setting up the Zoom Room login credentials for your account, you can have them setup the Zoom Room with an activation code. For Hardware as a Service (HaaS) devices, you can also provide the installer a deployment code to deploy multiple Zoom Rooms at a time. 

An activation code is generated after setting up the Zoom Room on the web portal and will be emailed to the user who created the room and also be viewable in the web portal. The activation code is active for 10 days, after which a new activation code will need to be generated. Using the activation code is ideal when the person deploying Zoom Rooms is not the administrator.

For Hardware as a Service devices, a deployment code is a configurable 4 digit string of numbers or characters that can be used to sign in to multiple Zoom Rooms in batches and is ideal when an installer is setting up multiple Zoom Rooms. Deployment codes can be configured for the entire account or a location (country, city, campus, building, or floor). 

This article covers: 

Prerequisites for signing in to Zoom Rooms

  • Zoom Room licenses
  • Owner or Admin privileges on your Zoom Account
  • Zoom Rooms for Mac version 5.0 or higher
  • Zoom Rooms app for iOS version 5.0 or higher
  • Zoom Rooms for PC Version 5.0 or higher
  • Zoom Rooms for Android Controller version 5.0 or higher

Note: Deployment codes can only be used on Hardware as a Service (HaaS) devices. 

How to sign in as the owner, admin, or user

  1. Open the Zoom Rooms application on the computer.
  2. Open the Zoom Rooms app on the Zoom Rooms Controller.
  3. The computer will display a pairing code. Enter this code on the controller.
  4. On the Zoom Rooms Controller, tap Sign In.
  5. Sign in as the account owner, an admin, or a user with the Zoom Rooms role.
  6. Tap the name of this Zoom Room or add a new room from the controller.
  7. The computer and controller will now be signed in.

How to use an activation code

  1. Create the Zoom Room in the web portal.
    If the Zoom Room has already been created, in the navigation panel, click Room Management, then Zoom Rooms.
  2. Retrieve the Activation Code for the Zoom Room.
    Note: An email will be sent to the Account Owner, with the Activation Code as well.
  3. Open the Zoom Rooms app on the Zoom Rooms Controller.
  4. The computer will display a pairing code. Enter this code on the controller.
  5. On the Zoom Rooms Controller, tap Enter Activation Code.
  6. Enter the Activation Code, found on your web portal or emailed to you.
  7. The computer and controller will now be signed in.

Note: If the Zoom Room devices are disassociated from a specific Zoom Room, you can use the same activation code to link the devices to the room again, provided that the activation code is still displayed on the web.

How to add a new role for Zoom Rooms

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click User Management, then Role Management.
  3. Click Add Role
  4. Enter a Role Name, such as Zoom Rooms Administrator. 
  5. Check View for Zoom Rooms
  6. Click Save Changes at the bottom. 

You now have the new role created for Zoom Room access, but you will also need to edit any Zoom Room users to give them this permission.

  1. In the navigation panel, click User Management, then Users.
  2. Locate the Zoom Room email address. Click Edit on the right.
  3. From the User Role dropdown, select the Role Name that you created.
  4. Click Save.
    You will now be able to login to the Zoom Room with the Zoom Room work email address or as any admin or owner. 

How to configure and use a deployment code

  1. Sign in to the Zoom web portal as an account owner or admin.
  2. In the navigation panel, click Room Management, then Zoom Rooms.
  3. Choose the location you would like to configure a deployment code for.
    To configure a deployment code for your entire account, click Account Settings.
    To configure a deployment code for a location (country, city, campus, building, or floor), click on the corresponding tab, then click Edit next to the applicable location.
  4. Under the Basic heading, scroll to Deployment Code and click the  to enable the feature.
  5. Click Enable, and click the icon to view your deployment code.
  6. If necessary, click Regenerate to create a different deployment code.
  7. On the Zoom Rooms device, tap Deployment Code at the bottom of the screen.
  8. Enter the 4 digit code. 
  9. Tap the room associated with this device or tap Create a Room.