Join the 70K+ other members in the Zoom Community! Login with your Zoom account credentials and start collaborating.

Join the Community

For questions about the class action settlement, please visit www.ZoomMeetingsClassAction.com

Adding and managing Zoom contacts Follow

By default, your Zoom contacts directory contains internal users on the same Zoom account and organization in the All Contacts section. Owners/admins of Pro accounts or higher can turn off the setting Company Contacts in IM settings to prevent users from seeing everyone on the same Zoom account and organization. Account owners and admins can also choose if users can chat with or add external contacts.

You can add any external Zoom user as a contact by specifying their email address. After they approve your contact request, you will be able to chat, share images and files, and meet instantly. If you add an email address that isn't associated with a Zoom account, they will receive an invitation to join Zoom.

You can also link another Zoom account as an organizationsync your contacts with a third-party service or view your phone's contact in Zoom mobile app. There are also channels that you can use for group messaging. By default, you can only send direct messages to channel members if they're in your contacts directory.

Note: Admins can view and remove your external contacts.

Prerequisites for adding and managing contacts

  • Zoom desktop client for Windows, macOS, or Linux, 5.5.0 or higher
  • Zoom mobile app for iOS or Android, 5.5.0 or higher

How to add a new contact

  1. Sign in to the Zoom desktop client.
  2. Click on the Contacts tab.
  3. Click the add button and select Invite a Zoom contact
  4. Enter the email address of the contact you want to add.
  5. Click Invite.
  6. Repeat with any additional contacts.

How to approve a contact request

Before you can meet instantly with a contact or chat with them, they will need to approve your request.

  1. Sign in to the Zoom client.
  2. Click the Chat  tab.
  3. At the top of the left-side chat panel, click the contact requests button .
  4. Click on Accept to add this contact to your list.
    This contact will now appear on the Contacts tab, under External Contacts for both users.

How to star a contact

You can star important contacts, placing them under the STARRED section of the chat panel and allowing you to quickly access them.

To star a contact using search:

  1. Sign in to the Zoom client.
  2. Use the search bar to search for the contact.
  3. Click the contact's name to display the chat thread with that contact.
  4. Click the star button
    The contact will appear in the Starred sections under Chat and Contacts tabs.

To star a contact using search the contacts directory:

  1. Sign in to the Zoom client.
  2. Click the Contacts tab.
  3. Click the contact you want to star.
  4. Click the star button  beside the contact's name.
    The contact will appear in the Starred sections in Chat and Contacts.

How to add a new contact

  1. Sign in to the Zoom desktop client.
  2. Click on the Contacts tab.
  3. Click the add button and select Invite a Zoom contact
  4. Enter the email address of the contact you want to add.
  5. Click Invite.
  6. Repeat with any additional contacts.

How to approve a contact request

Before you can meet instantly with a contact or chat with them, they will need to approve your request.

  1. Sign in to the Zoom client.
  2. Click the Chat  tab.
  3. At the top of the left-side chat panel, click the contact requests button .
  4. Click on Accept to add this contact to your list.
    This contact will now appear on the Contacts tab, under External Contacts for both users.

How to star a contact

You can star important contacts, placing them under the STARRED section in the chat panel and allowing you to quickly access them.

To star a contact using search:

  1. Sign in to the Zoom client.
  2. Use the search bar beside your profile picture to search for the contact.
  3. Click the contact's name to display the chat thread with that contact. 
  4. Click the star button beside the contact's name .
    The contact will appear in the Starred sections in Chat and Contacts.

To star a contact using search the contacts directory:

  1. Sign in to the Zoom client.
  2. Click the Contacts tab.
  3. Click the contact you want to star.
  4. Click the star button  beside the contact's name.
    The contact will appear in the Starred sections in Chat and Contacts.

How to add a new contact

  1. Sign in to the Zoom app.
  2. Tap the Contacts  tab.
  3. In the top-right corner, tap the + icon.
  4. Tap Invite a Zoom contact
  5. Enter the email address of the contact you want to add.
  6. Tap Add to send the contact a request.
  7. Repeat with any additional contacts.

How to approve a contact request

Before you can meet instantly with a contact or chat with them, they will need to approve your request.

  1. Sign in to the Zoom app.
  2. Tap the Meet & Chat tab and select the new Contact Request channel. 
  3. Tap the check mark and then Accept to confirm the contact request.
  4. This contact will now appear on the contacts list for both users.

How to star a contact

You can star important contacts, placing them under the STARRED section in the chat panel and allowing you to quickly access them.

  1. Sign in to the Zoom app.
  2. Tap the Contacts tab.
  3. Find the contact you want to star by using the directory, or searching their name in the search box, then tap their name.
  4. Tap the star button  beside the contact's name.
  5. The contact will appear when you click the star button in the Meet & Chat screen.
    Note: You will see your name in the Starred list since this is how you access your personal chat space.