Important Notice: Please update all of your Zoom applications to version 5.0 or higher. After May 30, 2020, all Zoom applications on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Learn more on how to update your Zoom application or update now.

Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



Managing contacts Follow

Overview

By default, your Zoom contacts directory contains internal users on the same Zoom account and organization in the All Contacts section. Owners/admins of Pro accounts or higher can turn off the setting Company Contacts in IM settings to prevent users from seeing everyone on the same Zoom account and organization. 

You can add any external Zoom user as a contact by specifying their email address. After they approve your contact request, you will be able to chat, share images and files, and meet instantly. If you add an email address that isn't associated with a Zoom account, they will receive an invitation to join Zoom.

You can also link another Zoom account as an organizationsync your contacts with a third-party service or view your phone's contact in Zoom mobile app. There are also channels that you can use for group messaging. By default, you can only send direct messages to channel members if they're in your contacts directory.

Prerequisites

  • Zoom client for PC, Mac, or Linux
  • Zoom app for iOS or Android

Adding an external contact

  1. Sign in to the Zoom client.
  2. Click on Contacts.
  3. Click the add icon , then click Add a contact.
  4. Enter one email address at a time.
  5. Click Add Contact.
  6. Repeat with any additional contacts.

You can add multiple contacts at a time by clicking on Copy Invitation and sending it out via email.

Approving an external contact

Before you can meet instantly with a contact or chat with them, they will need to approve your request.

  1. Sign in to the Zoom client.
  2. Click Chat.
  3. Click Contact Requests on the list of chats conversations.
  4. Click on Accept to add this contact to your list.
  5. This contact will now appear on the Contacts page, under External Contacts for both users.

Starring a contact

You can star important contacts, placing them under the STARRED section in the chat panel and allowing you to quickly access them.

To star a contact using search:

  1. Sign in to the Zoom client.
  2. Use the search bar beside your profile picture to search for the contact.
  3. Click the contact's name to display the chat thread with that contact.
  4. Click the star icon .
    The contact will appear in the Starred sections under Chat and Contacts.
      

To star a contact using search the contacts directory:

  1. Sign in to the Zoom client.
  2. Click Contacts.
  3. Click the contact you want to star.
  4. Click the star icon  beside the contact's name.
    The contact will appear in the Starred sections in Chat and Contacts.
      

Adding an external contact

  1. Sign in to the Zoom client.
  2. Click on Contacts.
  3. Click the add icon , then click Add a contact.
  4. Enter one email address at a time.
  5. Click Add Contact.
  6. Repeat with any additional contacts.

You can add multiple contacts at a time by clicking on Copy Invitation and sending it out via email.

Approving a external contact

Before you can meet instantly with a contact or chat with them, they will need to approve your request.

  1. Sign in to the Zoom client.
  2. Click Chats.
  3. Click Contact Requests in your list of chat conversations.
  4. Click on Accept to add this contact to your list.
  5. This contact will now appear on the Contacts page, under External Contacts for both users.

Starring a contact

You can star important contacts, placing them under the STARRED section in the chat panel and allowing you to quickly access them.

To star a contact using search:

  1. Sign in to the Zoom client.
  2. Use the search bar beside your profile picture to search for the contact.
  3. Click the contact's name to display the chat thread with that contact. 
  4. Click the star icon .
    The contact will appear in the Starred sections in Chat and Contacts.
     

To star a contact using search the contacts directory:

  1. Sign in to the Zoom client.
  2. Click Contacts.
  3. Hover your mouse over a contact, click the more icon (...), and click Star this Contact.
    The contact will appear in the Starred sections in Chat and Contacts.
     

Adding an external contact

  1. Sign in to the Zoom app.
  2. Tap Contact.
  3. Tap the + icon in the top-right corner.
  4. Enter an email address of the contact you want to add.
  5. If the contact has a Zoom account, click Add to send the contact a request to add them.
  6. If the contact doesn't have a Zoom account, click Invite to use Zoom. Zoom will redirect to your default email application and compose a message with an invitation to join Zoom.
  7. Repeat with any additional contacts.

Approving an external contact

Before you can meet instantly with a contact or chat with them, they will need to approve your request.

  1. Sign in to the Zoom app.
  2. Tap System Notification.
  3. Tap the check mark to accept the contact.
  4. This contact will now appear on the Contacts list for both users.

Starring a contact

You can star important contacts, placing them under the STARRED section in the chat panel and allowing you to quickly access them.

  1. Sign in to the Zoom app.
  2. Click Contact.
  3. Find the contact you want to star by using the directory, or searching their name in the search box, then tap their name.
  4. Click the star icon  beside the contact's name.
    The contact will appear when you click the star icon  in the Meet & Chat screen.

    Note: You will see your name in the Starred list since this is how you access your personal chat space.