Adding and managing Zoom contacts

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By default, your Zoom contacts directory contains users on the same Zoom account and organization in the All Contacts section. You can also add any external Zoom user as a contact by specifying the email address associated with their Zoom account. After they approve your contact request, you will be able to chat, share images and files, and meet instantly. If you add an email address that isn't associated with a Zoom account, they will receive an invitation to join Zoom.

Account owners or admins of paid accounts can disable this to prevent users from seeing everyone on the same Zoom account and organization. Account owners and admins can also choose if users can chat with or add external contacts.

It is also possible to link another Zoom account as an organization, sync your contacts with a 3rd-party service, view your phone's contacts in the Zoom mobile app, or import personal contacts.

Note: Admins can view and remove your external contacts.

Prerequisites for adding and managing contacts

How to add a new contact

  1. Sign in to the Zoom desktop client.
  2. Click the Contacts tab  .
  3. Click the add icon  and select Invite a Zoom contact.
  4. Enter the email address of the contact you want to add.
  5. Click Invite.
  6. Repeat with any additional contacts.

Notes:

  • Invited contacts with an existing Zoom account tied to the email address provided will receive a contact request in the desktop client.
  • Invited contacts without an existing Zoom account tied to the email address provided will receive an email from Zoom, inviting them to sign-up with Zoom. Once their Zoom account is created, they must click on the link in the initial email to confirm the contact request.

How to approve a contact request

Before you can meet instantly with a contact or chat with them, they need to approve your request first.

  1. Sign in to the Zoom desktop client.
  2. Click the Team Chat tab  .
  3. At the top of the left-side chat panel, click Contact Requests  .
    This option may be found under the  More option.
  4. Click Accept to add this contact to your list.
    This contact will now appear on the Contacts tab, under External Contacts for both users.

How to manage and organize contacts

Besides meeting and chatting with contacts, you can also star important contacts, block, or delete them. If you want to get more detailed and precise with your sorting of contacts and channels, you can also sort them into folders.

Star a contact

Starring a contact will add them to the Starred section of the Chat panel, providing quick-access to the contact or chat channel.

To star a contact using search:

  1. Sign in to the Zoom desktop client.
  2. Use the search bar to search for the contact.
  3. Click the contact's name to display the chat thread with that contact.
  4. In the top-left corner of the chat window, click the star icon  .
    The contact will appear in the Starred sections under the Phone, Team Chat, and Contacts tabs.

To star a contact using the contacts directory:

  1. Sign in to the Zoom desktop client.
  2. Click the Contacts tab  .
  3. Click the contact you want to star.
  4. Click the star icon  beside the contact's name.
    The contact will appear in the Starred sections under the Phone, Team Chat, and Contacts tabs.

You can also star chat groups and channels. If you have a Zoom Phone license, you can star contacts using your call history.

Block a contact

Blocking a contact will prevent them from chatting with you, and if not already a contact, will also prevent them from sending you a contact request.

To block a contact using search:

  1. Sign in to the Zoom desktop client.
  2. Use the search bar to search for the contact.
  3. Click the contact's name to display the chat thread with that contact.
  4. In the top-right corner, click More Actions .
  5. Click the More Options section and click Block Contact.
  6. Confirm blocking by clicking Block.
    The contact will not show a blocked label next to their name.

To block a contact using the contacts directory:

  1. Sign in to the Zoom desktop client.
  2. Click the Contacts tab .
  3. Find the contact you want to block.
  4. While hovering the cursor over their name in the list, click the ellipsis icon  beside the contact's name.
  5. Click Block Contact.
  6. Confirm blocking by clicking Block.
    The contact will not show a blocked label next to their name.

Note: Unblocking a contact is accomplished by following either method to block them, but choosing to Unblock Contact, which replaces the Block Contact option

Delete a contact

Deleting a contact will prevent them from being able to continue chatting with you, but unless blocked, they can request to be a contact again.

  1. Sign in to the Zoom desktop client.
  2. Click the Contacts tab .
  3. Find the contact you want to block.
  4. While hovering the cursor over their name in the list, click the ellipsis icon  beside the contact's name.
  5. Click Delete Contact.
  6. Confirm deletion by clicking Delete.

How to add a new contact

  1. Sign in to the Zoom desktop client.
  2. Click the Contacts tab .
  3. Click the add button  and select Invite a Zoom contact.
  4. Enter the email address of the contact you want to add.
  5. Click Invite.
  6. Repeat with any additional contacts.

Notes:

  • Invited contacts with an existing Zoom account tied to the email address provided will receive a contact request in the desktop client.
  • Invited contacts without an existing Zoom account tied to the email address provided will receive an email from Zoom, inviting them to sign-up with Zoom. Once their Zoom account is created, they will need to click on the link in the initial email to confirm the contact request.

How to approve a contact request

Before you can meet instantly with a contact or chat with them, they will need to approve your request.

  1. Sign in to the Zoom desktop client.
  2. Click the Team Chat tab  .
  3. At the top of the left-side chat panel, click contact requests icon  .
  4. Click on Accept.
  5. Confirm the contact request by clicking Accept Request.
    This contact will now appear on the Contacts tab, under External Contacts for both users.

How to manage and organize contacts

Besides meeting and chatting with contacts, you can also star important contacts, block, or delete them. If you want to get more detailed and precise with your sorting of contacts and channels, you can also sort them into folders.

Star a contact

Starring a contact will add them to the Starred category of the Chat panel, providing quick-access to the contact or chat channel.

To star a contact using search:

  1. Sign in to the Zoom desktop client.
  2. Use the search bar to search for the contact.
  3. Click the contact's name to display the chat thread with that contact.
  4. Click the star button  .
    The contact will appear in the Starred sections under the Phone, Team Chat, and Contacts tabs.

To star a contact using search the contacts directory:

  1. Sign in to the Zoom desktop client.
  2. Click the Contacts tab .
  3. Click the contact you want to star.
  4. Click the star button  beside the contact's name.
    The contact will appear in the Starred sections under the Phone, Team Chat, and Contacts tabs.

Chat groups and channels can also be starred. If you have a Zoom Phone license, you can also star contacts using your call history.

Block a contact

Blocking a contact will prevent them from chatting with you, and if not already a contact, will also prevent them from sending you a contact request.

To block a contact using search:

  1. Sign in to the Zoom desktop client.
  2. Use the search bar to search for the contact.
  3. Click the contact's name to display the chat thread with that contact.
  4. In the top-right corner, click More Actions .
  5. Click the More Options section and click Block Contact.
  6. Confirm blocking by clicking Block.

To block a contact using search the contacts directory:

  1. Sign in to the Zoom desktop client.
  2. Click the Contacts tab  .
  3. Find the contact you want to block.
  4. While hovering the cursor over their name in the list, click the more button  beside the contact's name.
  5. Click Block Contact
  6. Confirm blocking by clicking Block.

Note: Unblocking a contact is accomplished by following either method to block them, but choosing to Unblock Contact, which replaces the Block Contact option

Delete a contact

Deleting a contact will prevent them from being able to continue chatting with you, but unless blocked, they can request to be a contact again.

  1. Sign in to the Zoom desktop client.
  2. Click the Contacts tab  .
  3. Find the contact you want to block.
  4. While hovering the cursor over their name in the list, click the ellipses icon  beside the contact's name.
  5. Click Delete Contact
  6. Confirm deletion by clicking Delete.

How to add a new contact

  1. Sign in to the Zoom mobile app.
  2. Tap the Contacts tab  .
  3. In the top-right corner, tap the add icon  and select Invite a Zoom contact.
  4. Enter the email address of the contact you want to add.
  5. Tap Add.
  6. Repeat with any additional contacts.

Notes:

  • Invited contacts with an existing Zoom account tied to the email address provided will receive a contact request in the desktop client.
  • Invited contacts without an existing Zoom account tied to the email address provided will receive an email from Zoom, inviting them to sign-up with Zoom. Once their Zoom account is created, they will need to click on the link in the initial email to confirm the contact request.

How to approve a contact request

Before you can meet instantly with a contact or chat with them, they will need to approve your request.

  1. Sign in to the Zoom mobile app.
  2. Tap the Team Chat tab
  3. Tap the Contact Requests option, which will appear similar to other chats and channels.
  4. Tap the check mark  to add this contact to your list.
    This contact will now appear on the Contacts tab, under External Contacts for both users.

How to manage and organize contacts

Besides meeting and chatting with contacts, you can also star important contacts, block, or delete them. If you want to get more detailed and precise with your sorting of contacts and channels, you can also sort them into folders.

Star a contact

Starring a contact will add them to the Starred section of the Chat panel, providing quick-access to the contact or chat channel.

  1. Sign in to the Zoom mobile app.
  2. Tap the Contacts tab  .
  3. Tap the contact you want to star.
  4. In the top-right corner beside the contact’s name, Tap the star icon  .
    The contact will appear in the Starred sections under the Team Chat and Contacts tabs.

You can also start chat groups and channels. If you have a Zoom Phone license, you can star contacts using your call history.

Block a contact

Blocking a contact will prevent them from chatting with you, and if not already a contact, will also prevent them from sending you a contact request.

  1. Sign in to the Zoom mobile app.
  2. Tap the Contacts tab  .
  3. Find and tap the contact you want to block.
  4. In the top-right corner beside the contact’s name, tap the ellipsis icon .
  5. Tap Block Contact.
  6. Confirm blocking by tapping Block.

Note: Unblocking a contact is accomplished by following either method to block them, but choosing to Unblock Contact, which replaces the Block Contact option

Delete a contact

Deleting a contact will prevent them from being able to continue chatting with you, but unless blocked, they can request to be a contact again.

  1. Sign in to the Zoom mobile app.
  2. Tap the Contacts tab  .
  3. Find and tap the contact you want to delete.
  4. In the top-right corner beside the contact’s name, tap the ellipsis icon .
  5. Tap Delete Contact.
  6. Confirm deletion by tapping Delete.

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