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Specifying global dial-in countries/regions Follow

As an account administrator or a meeting organizer, you can choose one or more countries from which you commonly invite attendees that dial in to your meetings. The dial-in numbers for the countries that you choose appear by default in the meeting invitation that you send to participants. The dial-in numbers that appear in the invitation can be overridden when you schedule a specific meeting.

This article covers:

Prerequisites

Specifying the default global dial-in countries/regions

Notes:

Account

To specify the Global Dial-in Countries/Regions for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Audio Conferencing tab.
  4. Scroll down to the Global Dial-in Countries/Regions section, then click the Edit icon .
  5. Choose the countries that you expect to have meeting or webinar participants dial in from.
  6. Click Save.

Group

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Group Management page has been renamed to Groups.

To specify the Global Dial-in Countries/Regions for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list.
  4. Click the Audio Conferencing tab.
  5. Scroll down to the Global Dial-in Countries/Regions section, then click the Edit icon .
  6. Choose the countries that you expect to have meeting or webinar participants dial in from.
  7. Click Save.

User

To specify the Global Dial-in Countries/Regions for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Audio Conferencing tab.
  4. Scroll down to the Global Dial-in Countries/Regions section, then click the Edit icon .
  5. Choose the countries that you expect to have meeting or webinar participants dial in from.
  6. Click Save.

Adjust the selected countries/regions list

Choose the countries/regions that you expect to have meeting or webinar participants dial in from.
For example, if your meetings will have participants from the United States, Canada, and Australia, select the check boxes next to those country names. As you select each check box, the selected country name immediately displays at the bottom of the list in the Selected Countries/Regions column on the right side of the dialog.

  1. Adjust the Selected Countries list:
    • If you do not see the name of a country, you can search for it by entering the first few letters of the country name.
    • To remove a country from the list, hover over the country name on the right side of the dialog, and click the Delete icon (✖). You can also clear the check box in the list of available countries on the left side of the dialog.
    • To change the order in which the the dial-in numbers for each country appear in the email invitations, select a country name in the Selected Countries/Regions column, and then drag it up or down within the list. 
  2. Enable the Include toll-free numbers (available with the Audio Conferencing plan) option if you want the meeting invitation to include both local toll numbers and toll-free numbers for the selected countries.
  3. When the country/region names appear in the correct sequence, click Save.

Viewing the default global dial-in number in a meeting invitation

  1. Schedule a meeting.
  2. Verify that the meeting invitation includes the dial-in numbers for the selected countries. These numbers appear in the sequence you specified. For example, if the Selected Countries/Regions list shows Canada at the top, the dial-in numbers for Canada will appear first in the invitation followed by the dial-in numbers for other countries in the list.
    Note: By default, the One tap mobile information will be available only for the country on the top of the list.