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Specifying Global Dial-in Countries/Regions Follow

Overview

As an account administrator or a meeting organizer, you can choose one or more countries from which you commonly invite attendees that dial into your meetings. The dial-in numbers for the countries that you choose appear by default in the meeting invitation that you send to participants. The dial-in numbers that appear in the invitation can be overridden when you schedule a specific meeting.

This article covers:

Prerequisites

  • Pro, Business, Enterprise account.
  • Owner, admin.
  • Licensed user.

Specifying the default global dial-in countries/regions

Owner and admin can specify the global dial-in countries/regions for the entire account or specific groups but cannot lock this feature.

Note: If you have modified your branding, you can follow the steps to Enable Global Default Dial-in Countries to utilize this feature.

Account

Specifying default global dial-in countries/regions at the account level, will be applied to all members of the account. This can be changed by the owner or admins with the privileges to edit account settings.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click on the Telephone tab.
  4. Scroll down to the Global Dial-in Countries/Regions section, then click the pencil icon .
  5. Check the desired countries that will be dialing into your event.
  6. Click Save.

Group

Specifying default global dial-in countries/regions at the group level, will be applied to all members of that group. This can be changed by the owner or admins with the privileges to edit group settings.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click User Management then Group Management.
  3. Click on the desired group.
  4. Click on the Telephone tab.
  5. Scroll down to the Global Dial-in Countries/Regions section, then click the pencil icon .
  6. Check the desired countries that will be dialing into your event.
  7. Click Save.

User

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click on the Telephone tab.
  4. Scroll down to the Global Dial-in Countries/Regions section, then click the pencil icon .
  5. Check the desired countries that will be dialing into your event.
  6. Click Save.

Adjusting the selected countries/regions list

  1. As you check each country as stated above, the selected country name will immediately display at the bottom of the list in the Selected Countries/Regions column on the right side of the pop-up window.
  2. To remove a country from the list, highlight the country name on the right-hand side of the dialog then click X. You can also uncheck the check box in the list of available countries on the left-hand side of the dialog.
  3. To change the order in which the the dial-in numbers for each country appear in the email invitations, select a country name in the Selected Countries/Regions list, and then drag it up or down within the list. 
  4. If you do not see the name of a country, you can search for it by typing the first few letters of the country name.
  5. Enable the Include toll-free numbers (available with the Audio Conferencing plan) option if you want the meeting invitation to include both a local toll numbers and toll-free numbers for the selected countries.

Viewing the default global dial-in number in a meeting invitation

  1. Schedule a meeting.
  2. Verify the invitation includes the dial-in numbers for the selected countries. These numbers appear in the sequence you specified. For example, if the Selected Countries/Regions list shows Canada at the top, the dial-in numbers for Canada will appear first in the invitation followed by the dial-in numbers for other countries in the list.
    Note: By default the One tap mobile information will be available only for the country on the top of the list.