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Replying and managing chat messages Follow

Overview

You can edit or delete messages, files, or images that you have already sent. The search results that recipients see in the chat will reflect the content of your edited message. Although the recipient does not receive a notification, deleted chat content and files are no longer accessible within Zoom. All platforms support the typing indicator (you are notified when the other party is typing a message).

Prerequisites

  • Zoom Desktop Client
    • Windows: 5.2.1 (44052.0816) or higher
    • macOS: 5.2.1 (44040.0816) or higher
    • Linux: 5.2.446620.0816 or higher
  • Zoom Mobile App
    • Android: 5.2.0 (42588.0803) or higher
    • iOS: 5.2.0 (42611.0804) or higher

Formatting text

  1. Sign in to the Zoom desktop client.
  2. In the Chat tab, select a chat thread.
  3. Enter your message.
  4. Highlight the portion that you want to format.
    Zoom will display these formatting options.
  5. Click an icon to format text.

You can also use these keyboard shortcuts to format text:

  • Bold: Ctrl/Cmd + B
  • Italicize: Ctrl/Cmd + I
  • Strike-through: Ctrl/Cmd + Shift + X
  • Bulleted list: Ctrl/Cmd + Shift + 8

Replying to a message

You can reply to a message to keep all related replies in the same thread; this allows users to easily identify replies.

  1. Sign in to the Zoom desktop client.
  2. In the Chat tab, select a chat thread.
  3. Hover over the message you want to reply to.
  4. Click the chat bubble icon.
  5. Enter your reply, then press Enter.

Note: Replies can contain text, screenshots, files, code snippets, emoticons, or animated GIFs.
Your reply will display under the parent message. All future replies will be displayed under the parent message.

Adding reactions to messages

You can react to messages by adding an emoticon. 

  1. Sign in to the Zoom desktop client.
  2. In the Chat tab, select a chat thread.
  3. Hover over the message you want to react to.
  4. Click the smiley icon.
  5. Select an emoticon. You can select from the same emoticons available when composing a chat message.
    The icon will appear below the message. 
  6. To remove the reaction, click the emoticon that was added to the message.

Managing chat messages

You can view more options to manage your chat messages.

  1. Sign in to the Zoom desktop client.
  2. In the Chat tab, select a chat thread.
  3. Hover over the message you want to share, click the ellipses icon ().
  4. Use of these options:

Follow Message 

Enable push notifications for replies to the selected message. Push notifications must be set to All messages for the chat thread.

Note: You will automatically follow your own messages and messages that you've replied to.

Unfollow Message

Click Unfollow Message to disable push notifications for replies to the selected message, regardless of the push notifications settings for the chat thread. This will also disable push notifications if someone mentions you in the reply.

Star Message

Place a star on important messages, allowing you to quickly view them later on.

Click the Starred Messages chat thread to see your starred messages.
If the original thread was with another contact, you will see posted in followed by the contact's name. If you starred a message in a channel, you will see posted in followed by the channel's name. Click Jump to view the original chat thread.

Unstar Message

Remove the star on the message and remove the message from the Starred Messages chat thread.

In the Starred Messages chat thread, uou can also Hover over the message and click the yellow star icon to unstar your message. 

Share Message

Share the message (text), image, or file with another contact or channel.

Note: You can only share a message with one contact or channel at a time.

Mark as Unread

Note: This option is only available on messages (text), images, and files.

Place an unread message badge on the Chat tab and left-side panel. Zoom will also place Unread above the message.

Mark as Read

Note: This option is only available on messages (text), images, and files.

Remove the unread message badge on Chat tab and left-side panel. Zoom will also remove Unread above the message.

Edit

Note: You can't edit messages if your admin enabled advanced encryption for chat.

Edit the content of a message that you have already sent, and click Save.

Zoom will now show the edited message, and indicate that it has been edited for all chat participants.

Tip: You can also click in the chat message box and press the up arrow key () to edit the last message you sent.

Open Image / Open File

Note: This option is only available on images and files.

Open the image or file using your system's image viewer or default application for the file type.

Tip: You can also click the image to open it directly in Zoom.

Open File Location

Note: This option is only available on images and files.

Open the local directory where the image or file is stored.

Copy

Copy the message (text), file, or image.

Tip: If the message contains a URL, right-click the URL then click Copy to only copy the URL.

Add to Emoji

Note: This option is only available on images and GIFs.

Add the image or animated GIF to your saved emojis.

Delete

Delete any item you have sent. Recipients will not be able to see deleted items in Zoom.
Zoom will show You deleted a message, but other participants will not see that notification.

Note: If you delete a message that has replies, recipients will see This message has been deleted, and replies will not be deleted.

Replying to a message

You can reply to a message to keep all related replies in the same thread; this allows users to easily identify replies.

  1. Sign in to the Zoom desktop client.
  2. In the Chat tab, select a chat thread.
  3. Hover over the message you want to reply to.
  4. Click the chat bubble icon.
  5. Enter your reply, then press Enter.

Note: Replies can contain text, screenshots, files, code snippets, emoticons, or animated GIFs.
Your reply will display under the parent message. All future replies will be displayed under the parent message.

Adding reactions to messages

You can react to messages by adding an emoticon. 

  1. Sign in to the Zoom desktop client.
  2. In the Chat tab, select a chat thread.
  3. Hover over the message you want to react to.
  4. Click the smiley icon.
  5. Select an emoticon. You can select from the same emoticons available when composing a chat message.
    The icon will appear below the message. 
  6. To remove the reaction, click the icon that was added to the message.

Starring a message

You can place a star on important messages, copying them to the Starred Messages chat and allowing you to quickly view them later on.

  1. Sign in to the Zoom desktop client.
  2. In the Chat tab, select a chat thread.
  3. Hover over the the message you want to star.
  4. Click the star icon next to a message.
  5. Click the Starred Messages chat thread to see your starred messages.
    If the original thread was with another contact, you will see posted in followed by the contact's name. If you starred a message in a channel, you will see posted in followed by the channel's name.
  6. Hover over the message and click the yellow star icon to unstar your message. Click Jump to view the original chat thread.

Managing chat messages

You can view more options to manage your chat messages.

  1. Sign in to the Zoom desktop client.
  2. Click the Chat tab.
  3. Select a chat thread.
  4. Hover over the message you want to share, click the ellipses icon ().
  5. Click one of these options:

Edit

Note: You can't edit messages if your admin enabled advanced encryption for chat.

Edit the content of a message that you have already sent, and click Save.

Zoom will now show the edited message, and indicate that it has been edited for all chat participants.

Copy

Note: This option is only available on messages (text) and images.

Copy the message text or image.

Add to Emoji

Note: This option is only available on images and GIFs.

Add the image or animated GIF to your saved emojis.

Delete

Delete any item you have sent. Recipients will not be able to see deleted items in Zoom.
Zoom will show You deleted a message, but other participants will not see that notification.

Note: If you delete a message that has replies, recipients will see This message has been deleted, and replies will not be deleted.

Save As / Download

Note: This option is only available on images and files.

Save the image or file to your computer.

Tip: You can also click the image to open it directly in Zoom.

Replying to a message

You can reply to a message to keep all related replies in the same thread; this allows users to easily identify replies.

  1. Sign in to the Zoom mobile app.
  2. In the Chat & Meet tab, select a chat thread.
  3. Tap and hold the message you want to reply to, tap Reply. You can also tap the chat bubble icon below the message you want to reply to.

    Zoom will display a new screen for replies.
  4. Enter your reply, then tap the send icon.
    Note: Replies can contain text, voice, files, code snippets, emoticons, or animated GIFs. Your reply will display in the Replies screen. 

    Chat participants can view replies by tapping the number of replies under the parent message.

Adding reactions to messages

You can react to messages by adding an emoticon. 

  1. Sign in to the Zoom mobile app.
  2. In the Chat & Meet tab, select a chat thread.
  3. Tap and hold the message you want to react to.
  4. Select an emoticon. You can select from the same emoticons available when composing a chat message.
    The icon will appear below the message. 
  5. To remove the reaction, click the icon that was added to the message.

Managing chat messages

You can view more options to manage your chat messages.

  1. Sign in to the Zoom mobile app.
  2. In the Chat & Meet tab, select a chat thread.
  3. Tap and hold the message, then tap one of these options:

Copy Message

Note: This option is only available on messages that are text.

Copy the message (text).

Tip: If the message contains a URL, tap and hold the URL then tap Copy to only copy the URL.

Follow Message 

Enable push notifications for replies to the selected message. Push notifications must be set to All messages for the chat thread.

Note: You will automatically follow your own messages and messages that you've replied to.

Unfollow Message

Click Unfollow Message to disable push notifications for replies to the selected message, regardless of the push notifications settings for the chat thread. This will also disable push notifications if someone mentions you in the reply.

Share

Share the message (text), image, or file with another contact or channel

Mark as Unread

Note: This option is only available on messages (text), images, and files.

Place an unread message badge on the chat thread and Chat tab. Zoom will also place Unread above the message.

Mark as Read

Note: This option is only available on messages (text), images, and files.

Remove the unread message badge on the chat thread and Chat tab. Zoom will also remove Unread above the message.

Save as Emoji

Note: This option is only available on images and GIFs.

Add the image or animated GIF to your saved emojis.

Star Message

Place a star on important messages, allowing you to quickly view them later on.

In the Meet & Chat tab, tap the star icon then tap Starred Messages to view all messages you have starred.

Edit / Edit Message

Note: You cannot edit messages if your admin enabled advanced encryption for chat.

Edit the content of a message that you have already sent, then tap Done. While editing the message, it will be highlighted in blue so you have context about what you're editing.

Zoom will show the edited message, and indicate that it has been edited for all chat participants.

Save Image

Save the image to your device.

Delete

Delete any item you have sent. Recipients will not be able to see deleted items in Zoom.
Zoom will show You deleted a message, but other participants will not see that notification.

Note: If you delete a message that has replies, recipients will see This message has been deleted, and replies will not be deleted.