Replying to and editing Zoom Team Chat messages

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Use Zoom Team Chat to message with other Zoom users outside of a Zoom meeting. You can send messages to individual users, a group of users, or a dedicated chat channel. After sending a message, you can edit or delete messages, files, or images, as well as react with emojis to someone else’s message.

If a message is edited, that edited version will appear for all users in that chat thread and search results. Edited messages are indicated with (Edited) next to the date and time it was originally sent. If a message is deleted, recipients are not notified, and deleted chat content or files are no longer accessible within Zoom. All platforms support the typing indicator, which notifies you when the other user in a 1:1 chat is typing a message.

Note: If you see a prompt that your message has triggered a Chat Etiquette policy, you are either warned or blocked from sending the message based on what your account admin has configured. The Chat Etiquette Tool does not send additional message information, such as content data, metadata and event information, to the account admin, to Zoom, or to any 3rd party services, whether the message triggers Chat Etiquette policies or not.

Prerequisites for messaging on Zoom Team Chat

Standard text formatting

Rich text formatting

  • Zoom desktop client
    • Windows: version 5.8.0 or higher
    • macOS: version 5.8.0 or higher
  • Zoom mobile app
    • Android: version 5.8.0 or higher
    • iOS: version 5.8.0 or higher

Reply to a message

After receiving a chat message, you can reply to that message to keep all related replies in the same thread. This allows users to easily identify replies and keep content around that topic in one tidy thread.

  1. Sign in to the Zoom desktop client.
  2. In the Team Chat  tab, select a 1:1 chat, group chat, or channel.
  3. Hover your cursor over the message you want to reply to.
    Additional options will appear to the right of the message.
  4. Click the reply icon  .
  5. Enter your reply in the chat compose box in line with other messages in the thread, then press the Enter key.
    Besides text, replies can also send screenshots, files, code snippets, emojis, or animated GIFs.
    Your reply will be displayed under the parent message. All future replies will be displayed under the parent message.

Note: If adding an emoji to the message or reply, you can search for and insert emojis by typing a : followed by at least two characters to find matching emojis. For example, :jo will provide the :joy:, :joy_cat:, and :joystick: emojis. You can also click the smiley icon  in the chat compose box to see all available emojis, GIFs, and saved GIFs to select from.

Add reactions to messages

Some messages may not need a direct response, so you may opt to acknowledge or react to them with emojis. These reactions are displayed under the message for everyone to see, as well as add their own reaction. This is a great way to gauge the response to a message or announcement.

  1. Sign in to the Zoom desktop client.
  2. In the Team Chat tab  , select a 1:1 chat, group chat, or channel.
  3. Hover your cursor over the message you want to react to.
    Additional options will appear to the right of the message.
  4. Click the reaction icon  .
    A small box will appear, providing you with your recently used emojis for quick access.
  5. Select a recently used emoji or click the more option  to view the full list of available emojis.
    The selected emoji reaction will appear below the message. Additional emojis can be selected.
  6. (Optional) To remove the reaction, click the emoji that you added to the message.

If others have already reacted with the emoji you would like to use, you can click the emoji displayed below the message to send that reaction as well. The number beside the emoji will increase to note the additional reaction. Hovering your cursor over the emoji will show all the users who have used that reaction for this message.

Format a message with standard text formatting

  1. Sign in to the Zoom desktop client.
  2. In the Team Chat tab , select a 1:1 chat, group chat, or channel.
  3. Enter your message in the chat compose box.
    You can apply formatting as you enter the message or apply it to sections after you’ve finished typing the message by highlighting the text and choosing from the available options.

    Zoom Team Chat provides the following standard formatting options:

    • Bold icon  : Bold the highlighted text.
    • Italicize icon / : Italicize the highlighted text.
    • Strikethrough icon  : Strikethrough the highlighted text.
    • Bulleted list icon  : Begin a bulleted list.
    • Numbered list icon  : Begin a numbered list.
  4. Press the Enter key or click the send icon .
    Note: If using rich text formatting, you must click the send icon  to send your message, as the Enter key will just make a new paragraph.

You can also use the following keyboard shortcuts to format text:

  • Bold: Ctrl/Cmd + B
  • Italicize: Ctrl/Cmd + I
  • Strike-through: Ctrl/Cmd + Shift + X
  • Bulleted list: Ctrl/Cmd + Shift + 8

Format a message with rich text formatting

Beyond the standard formatting options, you can also utilize additional formatting options, such as colored or highlighted text, adjusting the indent, adding headings, and more.

  1. Sign in to the Zoom desktop client.
  2. In the Team Chat tab , select a 1:1 chat, group chat, or channel.
  3. Below the chat compose box, click Format  to access the rich text options.

    Zoom Team Chat provides the following formatting options:

    • Bold icon : Bold the highlighted text.
    • Italicize icon / : Italicize the highlighted text.
    • Underline icon : Underline the selected text.
    • Strikethrough icon : Strikethrough the highlighted text.
    • Text color icon : Access both the ability to adjust the color of the text itself and/or the color highlight around the text. The Clear option removes any selected colors and reverts the text to standard black/white formatting.
    • Text size icon : Adjust the size of the font, choosing from Small, Medium, and Large text sizes.
    • Link icon : Insert a link for the highlighted text.
    • Heading icon : Adjust the style of the text, choosing from Heading 1, Heading 2, Heading 3, and Paragraph.
    • Bulleted list icon : Begin a bulleted list.
    • Numbered list icon : Begin a numbered list.
    • Increase indent icon : Increase the indent of the selected text.
    • Decrease indent icon : Decrease the indent of the selected text.
    • Quote icon : Create a quote of text.
    • Eraser icon : Clear all formatting of the selected text.
  4. Click the send icon  to send your message to the contact(s) or channel.

Note: If using rich text formatting, you must use the send icon  , as the Enter key will just make a new paragraph.

Reply to a message

After receiving a chat message, you can reply to that message to keep all related replies in the same thread. This allows users to easily identify replies and keep content around that topic in one tidy thread.

  1. Sign in to the Zoom mobile app.
  2. In the Team Chat tab , select a 1:1 chat, group chat, or channel.
  3. Below the message, tap the reply icon  to open that chat thread and view other messages.
  4. Enter your reply in the chat compose box in line with other messages in the thread, then tap the send icon .
    Besides text, replies can also contain screenshots, files, emojis, or animated GIFs.
    Your reply will be displayed under the parent message. All future replies will be displayed under the parent message.

Note: If adding an emoji to the message or reply, emojis can be searched for and inserted by typing a : followed by at least two characters to find matching emojis. For example, :jo will provide the :joy:, :joy_cat:, and :joystick: emojis. You can also click the smiley icon  in the chat compose box to see all available emojis, GIFs, and saved GIFs to select from.

Add reactions to messages

Some messages may not need a direct response, so you may opt to acknowledge or react to them with emojis. These reactions are displayed under the message for everyone to see, as well as add their own reaction. This is a great way to gauge the response to a message or announcement.

  1. Sign in to the Zoom mobile app.
  2. In the Team Chat tab , select a 1:1 chat, group chat, or channel.
  3. Below the message you want to react to, tap the reaction icon  .
    A small box will appear, providing you your recently used emojis for quick access.
  4. Tap a recently used emoji or tap the more option  to view the full list of available emojis.
    The selected emoji reaction will appear below the message. Additional emojis can be selected.
  5. (Optional) To remove a reaction, tap the emoji that was added to the message.

If others have already reacted with the emoji you would like to use, you can tap the emoji displayed below the message to send that reaction as well. The number beside the emoji will increase to note the additional reaction. Long-press the emoji to show all the users that have used that reaction for this message.

Format a message

  1. Sign in to the Zoom mobile app.
  2. In the Team Chat tab , select a 1:1 chat, group chat, or channel.
  3. Enter your message in the chat compose box.
  4. Double-tap the text to select the text, dragging left or right to include more text as needed.
    Formatting options will appear below the chat compose box.
    Zoom Team Chat provides the following standard formatting options:
    • Bold icon  : Bold the highlighted text.
    • Italicize icon / : Italicize the highlighted text.
    • Strikethrough icon  : Strikethrough the highlighted text.
    • Bulleted list icon  : Begin a bulleted list.
    • Numbered list icon  : Begin a numbered list.
    • Quote icon : Create a quote of text.
  5. Tap the send icon .

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