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Enabling or disabling in-meeting chat Follow

The chat feature allows participants to chat with others while in a meeting or webinar. As the host, you can control who participants are allowed to chat with. You can also disable the chat feature for all participants, or disable private chat so participants cannot send private messages to other participants.

Account owners and admins can enable or disable chat for all users in the account or for specific groups in the account. Users can also enable or disable the feature for their own use when they host meetings or webinars.

This article covers:

Prerequisites for enabling or disabling in-meeting or in-webinar chat

  • Host privileges in meeting or webinar
  • Zoom desktop client for Windows or macOS, version 4.x for host and participants to control chat access
  • Zoom mobile client for iOS or Android, version 4.x for host and participants to control chat access

How to enable or disable in-meeting and in-webinar chat

Disabling in-meeting/in-webinar chat prevents the host, co-hosts, and participants from chatting in any meetings. The Chat option will no longer appear in the participant controls.

If you don't want to disable chat for everyone, you can still disable private chat, which prevents participants from sending private messages to other participants in the meeting. Participants will still be able to privately message with the host. 

Note: By default, the Chat setting applies to meetings and webinars. To have a separate settings for Meeting chat and Webinar chat, please contact Zoom. If you have this feature enabled, your settings will be slightly different than specified in this article.

Account

To enable or disable Chat for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Basic), click the Chat toggle to enable or disable it. If you disable Chat, the Private chat and Auto saving chats features will also be disabled.
    Note: You may see separate settings for Meeting chat and Webinar chat if you requested this to be enabled by Zoom.
  5. If a verification dialog appears, click Turn On or Turn Off to verify the change.
  6. (Optional) Change these setting for chat permissions, then click Save:
    Note: These settings only work properly if the host is on client version 5.7.3 and above.
    • Allow participants to chat with: Specify who meeting participants and webinar panelists can chat with using in-meeting or in-webinar chat. 
    • Allow users to save chats from the meeting: Enable or disable the ability to save the chat transcript for Hosts and co-hosts or Everyone.
  7. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Group Management page has been renamed to Groups.

To enable or disable Chat for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Settings tab.
  4. Click the Meeting tab.
  5. Under In Meeting (Basic), click the Chat toggle to enable or disable it. If you disable Chat, the Private chat and Auto saving chats features will also be disabled.
    Note:
    • If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
    • You may see separate settings for Meeting chat and Webinar chat if you requested this to be enabled by Zoom.
  6. If a verification dialog appears, click Turn On or Turn Off to verify the change.
  7. (Optional) Change these setting for chat permissions, then click Save:
    Note: These settings only work properly if the host is on client version 5.7.3 and above.
    • Allow participants to chat with: Specify who meeting participants and webinar panelists can chat with using in-meeting or in-webinar chat. 
    • Allow users to save chats from the meeting: Enable or disable the ability to save the chat transcript for Hosts and co-hosts or Everyone.
  8. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable Chat for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Basic), click the Chat toggle to enable or disable it. If you disable Chat, the Private chat and Auto saving chats features will also be disabled.
    Note:
    • If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
    • You may see separate settings for Meeting chat and Webinar chat if your admin requested this to be enabled by Zoom.
  5. If a verification dialog appears, click Turn On or Turn Off to verify the change.
  6. (Optional) Change these setting for chat permissions, then click Save:
    Note: These settings only work properly if the host is on client version 5.7.3 and above.
    • Allow participants to chat with: Specify who meeting participants and webinar panelists can chat with using in-meeting or in-webinar chat. 
    • Allow users to save chats from the meeting: Enable or disable the ability to save the chat transcript for Hosts and co-hosts or Everyone.

How to control chat access during a meeting or webinar

Meeting and webinar hosts can control whether participants can chat with everyone, with panelists and the host (for webinars), or with the host only. 

  1. Start a meeting or webinar as host. 
  2. Click Chat in the meeting controls.
  3. At the bottom of the in-meeting Zoom Group Chat window, click More more-button, and then choose an option for Participant Can Chat With.
    • For meetings, the host can allow participants to chat with everyone or with the host only. 
    • For webinars, the host can allow attendees to chat with no one, with all panelists (including host), or with all panelists and attendees.

Learn more about using in-meeting or in-webinar chat.