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Enabling and disabling in-meeting chat Follow

Overview

The chat feature allows participants to chat with others while in a meeting or webinar. As the host, you can control who participants are allowed to chat with. You can also disable the chat feature for all participants, or disable private chat so participants cannot send private messages to other participants.

Account owners and admins can disable chat for all users in the account or for specific groups in the account.

This article covers:

Prerequisites

  • Host privileges in meeting or webinar
  • Zoom desktop client for Windows or macOS, version 4.x for host and participants to control chat access
  • Zoom mobile client for iOS or Android, version 4.x for host and participants to control chat access

Enabling in-meeting chat

Account

To enable Chat for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Basic), verify that Chat is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Turn On to verify the change.
  6. (Optional) If you want to prevent all participants from being able to save the chat transcript, including the host, select the check box next to Prevent participants from saving chat, then click Save.
  7. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

To enable Chat for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Settings tab.
  4. Click the Meeting tab.
  5. Under In Meeting (Basic), verify that Chat is enabled.
  6. If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) If you want to prevent all participants from being able to save the chat transcript, including the host, select the check box next to Prevent participants from saving chat, then click Save.
  8. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.

User

To enable Chat for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Basic), verify that Chat is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
  6. (Optional) If you want to prevent all participants from being able to save the chat transcript, including the host, select the check box next to Prevent participants from saving chat, then click Save.

Controlling chat access

Meeting and webinar hosts can control whether participants can chat with everyone, with panelists and the host (for webinars), or with the host only. 

  1. Start a meeting or webinar as host. 
  2. Click Chat in the Meeting Controls.
  3. At the bottom of the in-meeting Zoom Group Chat window, click More more-button, and then choose an option for Participant Can Chat With.
    • For meetings, the host can allow participants to chat with everyone or with the host only. 
      Screen_Shot_2020-07-24_at_10.57.39_AM.png
    • For webinars, the host can allow attendees to chat with no one, with all panelists (including host), or with all panelists and attendees.
      Screen_Shot_2020-07-24_at_11.10.59_AM.png

Learn more about using in-meeting chat.

Disabling in-meeting chat

You can turn chat off for all of your meetings and webinars. Disabling in-meeting chat prevents the host, co-hosts, and participants from chatting in any meetings. The Chat option will no longer appear in the Meeting Controls.

Note: Account owners and admins can disable and lock this feature at the account or group levels.

    1. Sign in to the Zoom web portal.
    2. In the navigation panel, click Settings.
    3. Under In Meeting (Basic), go to the Chat feature.
    4. Click the Chat toggle to disable in-meeting chat.
      When you disable Chat, the Private chat and Auto saving chats features will also be disabled.
    5. Click Save Changes.

Note: If you don't want to disable chat for everyone, you can still disable private chat, which prevents participants from sending private messages to other participants in the meeting. Participants will still be able to privately message with the host.