Enable Stereo Audio Follow

Overview

Enable Stereo Audio allows you to send audio in stereo during your meetings and webinars, if your microphone can process audio in stereo.

Note: Stereo Audio only applies during meeting or webinar at this time. Audio for recordings will be mono.

Note:  After November 4, 2017 enabling Zoom features uses Tiered Settings. Previously configured settings for the Stereo Audio feature will continue to work in the same way. Changes made by an administrator might affect meetings and webinars that use this setting.

This article covers:

Prerequisites

  • Free with Credit Card, Pro, Business or API Partner Account
  • Owner or Admin Privileges to Enable for the account

Instructions

Enable Stereo Audio on Your Account

To enable the Stereo Audio feature for all members of your organization:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
  2. Navigate to the Allow users to select stereo audio in their client settings option on the Meeting tab and verify that the setting is enabled. 
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    EnableStereoAudio_Account.png
  3. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Enable Stereo Audio on a Specific Group

To enable the Stereo Audio feature for all members of a specific group:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit User groups, and click Group Management.
  2. Click the name of the group, then click the Settings tab.
  3. Navigate to the Allow users to select stereo audio in their client settings option on the Meeting tab and verify that the setting is enabled. 
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    EnablingStereoAudio_Group.png
    Note: If the option is grayed out,  it has been locked at the Account level, and needs to be changed at that level.
  4. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

Enable Stereo Audio for your own use

To enable the Stereo Audio feature for your own use:

  1. Sign into the Zoom web portal and click My Meeting Settings (if you are an account administrator) or Meeting Settings (if you are an account member).
  2. Navigate to the Allow users to select stereo audio option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    EnableStereoAudio_EndUser.png
    Note: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.
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