Enabling Allow users to select stereo audio in their client settings Follow

Overview

Enabling stereo audio allows you to send audio in stereo during your meetings and webinars if your microphone can process audio in stereo. After you enabling this setting, Zoom will encode audio in the stereo. This setting can be useful for sharing live music performances. A stereo-capable microphone or audio interface is required. 

Note: Only meetings and webinars on the Zoom desktop client support stereo audio. Recordings and the Zoom mobile app don't support stereo audio (audio will be mono).

This article covers:

Prerequisites

  • Pro, Business, Education, or Enterprise account
  • Basic user
  • Account owner or admin privileges

Enabling Allow users to select stereo audio in their client settings

Account

To enable Allow users to select stereo audio in their client settings for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Advanced), verify that Allow users to select stereo audio in their client settings is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog box appears, click Turn On to verify the change.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon unlocked-button.png, and then click Lock to confirm the setting.

Group

To enable Allow users to select stereo audio in their client settings for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Settings tab.
  4. Click the Meeting tab.
  5. Under In Meeting (Advanced), verify that Allow users to select stereo audio in their client settings is enabled.
  6. If the setting is disabled, click the toggle to enable it. If a verification dialog box appears, click Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon unlocked-button.png, and then click Lock to confirm the setting.

User

To enable Allow users to select stereo audio in their client settings for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Advanced), verify that Allow users to select stereo audio in their client settings is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

Enabling stereo audio in the Zoom desktop client

After signing out of the Zoom client and signing in again, the users (that you enabled this setting for) will now be able to select Stereo audio in their audio settings. 

  1. Sign in to the Zoom desktop client.
  2. Click your profile picture then click Settings general-button.png.
  3. Click Audio audio-button.png.
  4. Under Music and Professional Audio, select the Show in-meeting option to enable "Original Sound" check box.
  5.  Select the Stereo Audio check box.
    When you join a meeting or webinar from a computer, stereo audio will now be enabled when you turn on original sound.