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Managing your password Follow

Overview

You can easily change your Zoom password at any time if you know your existing password. If you have forgotten your password, learn how to reset it.

This article covers:

Prerequisites

  • Basic user

Changing your password

To change your password:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Profile.
  3. Under Sign In, to the right of Sign-In Password, click Edit.
  4. Enter your Old Password.
  5. Enter your New Password, then enter it a second time under Confirm Password to confirm.
    Note: Ensure that your password meets the requirements.
  6. Click Save Changes.

Note: If you do not have the option to change your password on your Profile page, you may have previously signed in with Google or Facebook.

Adding a password login to Google or Facebook login

Unless restricted by your account owner, you can easily add an email and password login for the same account.

To add a password login to your Google or Facebook login: 

  1. Sign out of your existing Zoom account. 
  2. Go to the Zoom sign up page.
  3. Enter your date of birth for verification.
  4. Enter the email address that matches your Google, Single Sign On (SSO), or Facebook login.
  5. Click Sign Up.
    You will receive an email with sign up instructions; click Activate Account.
  6. Enter your desired password twice.
    Note: Ensure that your password meets the requirements.
  7. Click Continue.
  8. (Optional) Enter in email addresses of contacts to invite or click Skip this Step.
  9. Click Go to My Account.
  10. This will take you to your Profile page of the existing Zoom account. By Linked Accounts, it should now display your Google, Facebook, and/or SSO accounts, indicating that you can log in with the same email address and password.

Password requirements 

For security purposes, Zoom has a few requirements that your password must meet. These apply when setting your initial password and when resetting your password. 

Note that these only apply when using your email address and Zoom password to sign in to Zoom. If you log in with Google, Facebook, or SSO, your password must meet their requirements. 

  • Must be at least 8 characters
  • Cannot be longer than 32 characters
  • Have at least 1 letter (a, b, c...)
  • Have at least 1 number (1, 2, 3...)
  • Include both uppercase and lower case letters
  • Cannot contain only one character (i.e., "111111" or "aaaaaa")
  • Cannot contain consecutive characters (i.e., "123456" or "abcdef")
  • Cannot contain spaces (i.e., "Go Zoom") 

Troubleshooting your password

Resetting your password

If you sign in with your email address and password, you can reset your password at Zoom's Forgot your password? page. For more information, see Resetting your Zoom password.

Receiving a "This Zoom Account Does Not Exist" error message

If you receive a message that states "This Zoom account does not exist", you may have set up an account with a Google or Facebook login. Try logging in with Google or Facebook and reset your password with them if necessary. 

You can also set up a secondary login to your Zoom account with the same email address by adding a password login.