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Deploying and installing the Zoom for Outlook add-in Follow

Overview

The Zoom for Outlook add-in is designed to manage scheduling within the Outlook web and desktop apps. The add-in can be deployed and configured by Outlook admins and, once installed by users, it allows you to easily add a Zoom meeting to any new or existing calendar event. 

For further integration with Office 365, set up contacts and calendar integration.

Note: To install the add-in on the Outlook desktop app, you must have a Microsoft Exchange account added to Outlook. If you only have an IMAP account, use add-in on the Outlook web app. If you receive an error when installing, that says you are prohibited or do not have the correct permissions, you will need to contact your IT admin for assistance. 

This article covers:

Installing the add-in for all users (Office 365 admin)

  1. Sign in to the Office 365 Admin Portal. 
  2. Navigate to Settings (gear icon) then Services & add-ins.
  3. Click Deploy Add-in.
  4. Review the information on Centralized Deployment and click Next.
  5. Select I want to add an Add-In from the Office Store.
  6. Click Next.
  7. Search for Zoom for Outlook and click Get it now.
  8. Review the add-in details and click Next.
  9. Select how you want the add-in deployed at your organization.
    • Optional, enabled: The Zoom for Outlook add-in will be added for all of your users, but they can remove it.
    • Optional, disabled: All users will have the option to add Zoom for Outlook, but it will not be added to their Outlook by default.
    • Mandatory, always enabled: The Zoom for Outlook add-in will be added for all of your users and they will not be able to disable it.
  10. Click Next.
  11. Select who has access to this add-in. You can search for groups to add them.
  12. Click Save. The manifest file will process.
  13. When done, click Close.

Note: Users may need to restart their apps to see the new add-in. Depending on the number of users in your account, changes may also take a few minutes to propagate to all users.

Permissions granted

By installing the Zoom for Outlook add-in, the add-in is granted access to modify the content of your calendar events in Outlook. This allows you to add Zoom meeting invite information to events in Outlook. The format and content of the meeting invite is determined by the meeting schedule template configured by your admin.

Installing the add-in for Outlook (web)

You can install the Zoom for Outlook add-in for your own use if installing add-ins is permitted by your Office 365 admin.

  1. Go to Zoom for Outlook in the Microsoft App Store.
  2. Click Get It Now.
  3. Follow the Microsoft App Store prompts to complete the installation.

Now that the add-in is installed, learn how to schedule and edit meetings through the add-in. 

Installing the add-in for Outlook 2013 or 2016 (desktop client)

To install Zoom for Outlook on the Outlook desktop app, you must have a Microsoft Exchange or Office 365 account added to Outlook. To check what type of account you are using with Outlook: 

  1. Click Outlook on the macOS menu bar and select Preferences. 
  2. Click Accounts to view the account(s) you are signed-in to. 
  3. Verify that at least 1 account says Exchange or Office 365. 

If you only have an IMAP account, use Zoom for Outlook on the Outlook web app.

To install the Outlook add-in: 

  1. Open Outlook and sign in to your account.
  2. Switch to Mail view, click the ellipsis button , and then select Get Add-ins. Outlook will open a browser to manage your add-ins.
  3. Search for Zoom for Outlook, or switch to the Admin-managed tab to view add-ins made available by your account admins. 
  4. Click on Zoom for Outlook and then click Add. 

Now that the add-in is installed, learn how to schedule and edit meetings through the add-in. 

Note: To install Zoom for Outlook on the Outlook desktop app, you must have a Microsoft Exchange account added to Outlook. Click the File tab to view accounts added.

If you only have an IMAP account, use Zoom for Outlook on the Outlook web app.

  1. Open Outlook and sign in to your account.
  2. In the upper-left corner, click the File tab.
  3. In the navigation menu, click Info then scroll down and click Manage Add-ins.
    Outlook will open a browser to manage your add-ins. If prompted, sign in to your account.
  4. In the Add-Ins for Outlook window, search for Zoom for Outlook and click Add.

Now that the add-in is installed, learn how to schedule and edit meetings through the add-in. 

Installing the add-in for Outlook (Android and iOS mobile app)

  1. Open the Outlook app. 
  2. Tap your profile icon in the top-left corner. 
  3. Tap the settings icon at the bottom of the panel. 
  4. Swipe down and tap the Add-ins option.
  5. Swipe down to find Zoom and then tap the + button to add it. 

Now that the add-in is installed, learn how to schedule and edit meetings through the add-in. 

Pre-configure SSO login domains

With the Zoom Office 365 add-in, administrators can deploy the add-in, with the single sign-on (SSO) url preconfigured. With the url preconfigured, if a user is using the Add a Zoom Meeting or Settings options in the add-in, it will automatically use SSO to authenticate. 

Troubleshooting

Authentication error

Issue: The Outlook Add-in has been configured, but will not authenticate and allow you to schedule a meeting,

Suggestion: Allow the following URLs on your network.

https://appsforoffice.microsoft.com/fabric/2.1.0/fabric.min.css
https://appsforoffice.microsoft.com/fabric/2.1.0/fabric.components.min.css
https://static2.sharepointonline.com/files/fabric/office-ui-fabric-js/1.2.0/js/fabric.min.js
https://code.jquery.com/jquery-2.2.2.min.js
https://appsforoffice.microsoft.com/lib/1.1/hosted/office.js
https://d24cgw3uvb9a9h.cloudfront.net/static/93525/js/app/integration/office/RoamingFix.min.js
https://zoom.us:443

Security settings error (Windows, Outlook web)

Issue: Error message from the browser that states: "The security settings in your browser prevent us from creating a dialog box. Try a different browser, or configure your browser so that [URL] and the domain shown in your address bar are in the same security zone."

Suggestion: Add Zoom to the list of trusted sites in your security settings.

  1. Open the Control Panel.
  2. Click Network and Internet or Internet Options.
  3. Click the Security tab.
  4. Select the Trusted sites zone, then click Sites.
  5. Enter the URL that appears in the error message, and click Add. 
  6. Try to use the add-in again. If the problem persists, verify the settings for the other security zones and ensure that the add-in domain is in the same zone as the URL that is displayed in the address bar of the Office application.

Access error (Windows, Outlook desktop)

Issue: Error message in the Windows Outlook application console log: "trunk***.js access denied". 

Suggestion: This occurs because the add-in can't access local settings and the browser needs to be given permission to enable this access. Follow these steps to enable access:

  1. Ask your IT Admin to run the command 'icacls %userprofile%\Appdata\LocalLow /t /setintegritylevel (OI)(CI)L' for all users.
  2. Open Internet Explorer. Make sure the browser is not in private mode.
  3. Click the gear icon then click Internet options.
  4. Click the Security tab.
  5. Click Trusted sites then Sites.
  6. Enter https://zoom.us then click Add.
  7. Click the Enable Protected Mode check box.
  8. Make sure the security level is Medium-high.
  9. Click the Advanced tab.
  10. In the Security section, make sure Enable DOM Storage is checked.

Add-in not working (Windows, Outlook web)

Issue: Outlook add-in is not working correctly.

Suggestion: Turn on script debugging in Internet Explorer.

  1. Open Internet Explorer. Make sure the browser is not in private mode.
  2. Click the gear icon then click Internet options.
  3. Click the Advanced tab.
  4. In the Browsing section, make sure Disable script debugging (Internet Explorer) and Disable script debugging (Other) is unchecked.
    Note: Uncheck these settings only to troubleshoot the issue. If you leave them unchecked, you will get prompts when you browse. After the issue is resolved, make sure both options are enabled.

Add-in doesn't activate in Office 2013 desktop

Issue: The add-in doesn't activate after you perform these tasks:

  • Signing in with your Microsoft account in Office 2013.
  • Enabling two-step verification in your Microsoft account.
  • Installing an add-in and verifying your identity.

Suggestion: Verify that the latest Office updates are installed, or download the update for Office 2013.

Add-in updates not appearing in ribbon menu (Outlook desktop)

Issue: When the add-in updates, changes to ribbon button or menu item do not take effect.

Suggestion: Clear the Office cache of old versions.

  • Windows: Delete the contents of the folder, 
    %LOCALAPPDATA%\Microsoft\Office\16.0\Wef\
  • Mac: Delete the contents of the folder,
    /Users/{your_name_on_the_device}/Library/Containers/com.Microsoft.OsfWebHost/Data/
  • iOS: Call window.location.reload(true) from JavaScript in the add-in to force a reload. Alternatively, you can reinstall Office.

Invalid Meeting ID error

Issue: Attendees receive an Invalid Meeting ID error when trying to join a Zoom meeting from an Outlook calendar item.

Suggestion: This occurs after rescheduling a Zoom meeting or a single occurrence of a recurring calendar item. Update the Zoom meeting in Outlook.

  1. Open the Outlook calendar item and click Edit.
  2. Click the three dots in the top toolbar. Sign in to your Zoom account if prompted.
  3. Click Zoom.
  4. Click Settings.
  5. Change your meeting options and click Update to apply the changes.
  6. Click Save or Send on the calendar item.

See the Microsoft support site for more troubleshooting suggestions.