Remove User from your Account Follow

Overview

You can delete, deactivate or unlink a user from your Zoom account. 

Deactivating a user will prevent them from logging into their Zoom account or utilizing any of the features. 

Unlinking a user will give them their own basic, free Zoom account. It will not be associated with your account, and they will be able to purchase their own licenses. You can transfer the user's data (meetings, webinars and cloud recordings) to another user before disassociation.

Deleting a user will permanently remove the user, including their settings, meetings, webinars, and recordings, from Zoom. You can transfer the user's data (meetings, webinars and cloud recordings) to another user before deletion.

This article covers:

Prerequisites

  • Account Owner access, if the user is an Admin
  • Account Owner or Admin access, if the user is a Member

Instructions

Removing an Admin

Before you can remove an admin from your account or deactivate them, you will need to make them a member. You will not need to follow these steps if the user is already a member. You must be the account owner to make an admin a member.

  1. Search for the user.
  2. Click Edit next to their name.
  3. Change the User Role from Admin to Member.
  4. Click Save.
    admin-member.gif

You can now review any of the following sections on how to deactivate, disassociate or delete a user.

Deactivate

Deactivating a user will remove all licenses associated with a user. It will prevent them from logging into their Zoom account. Deactivation allows you to reactivate a user later. Although the licenses have been removed, the settings will remain intact. 

How to Deactivate

  1. Search for the user. 
  2. Click More next to their name.
  3. Choose Deactivate.
  4.  that you want to deactivate the user and remove their features.
    deactivate.gif

 

If they attempt to login, they will receive a message that their account has been disabled.
Screen_Shot_2017-10-20_at_2.02.56_PM.png

Activate User

  1. Search for the user.
  2. Click Activate next to their name.activate.gif

You will need to reassign any licenses that they had before deactivation.

Unlink from your Account 

Unlinking a user from your account allows them to maintain their Zoom account, including existing settings, meetings, webinars, and cloud recordings, if these are not moved to another user and necessary licenses are applied after unlinking. 

Note: If you have managed domain(s) on your account, you will not be able to unlink a user with an email address at one of the managed domains. 

  1. Search for the user you want to remove. 
  2. Click More next to their name.
  3. Click Unlink from your account.
    Screen_Shot_2017-10-20_at_3.04.17_PM__2_.png
  4. Check if you want to transfer the meetings, webinars, and cloud recordings to another user. The other email address will need to have a Pro license to transfer cloud recordings and a webinar license to transfer webinars.
  5. Click Disassociate.
    disassociate.gif

This user will now have their own Zoom account. They can purchase their own licenses if desired.

Delete User

Deleting a user permanently removes them and their data from Zoom. They will be able to create a new Zoom account with the same email address if they have access to it. You can transfer meetings, webinars and cloud recordings to another Zoom user before deleting, but if you do not transfer these, they will be permanently deleted.

 

  1. Search for the user you want to remove. 
  2. Click More next to their name.
  3. Click Delete.
    Screen_Shot_2017-10-20_at_4.17.30_PM.png
  4. Check if you want to transfer the meetings, webinars, and cloud recordings to another user. The other email address will need to have a Pro license to transfer cloud recordings and a webinar license to transfer webinars.
  5. Click Delete.
    delete.gif

This article answers:

  • How do I remove a user from my account?
  • How do I delete a user?
  • How do I disassociate a user?
  • What does it mean to unlink a user?
  • How can I transfer a meeting, webinar or recording? 

 

Was this article helpful?
Have more questions? Submit a request
Powered by Zendesk