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Changing the account owner Follow

Overview

As the current account owner, you can change the owner to another user on your account. Only the account owner can change the account owner. Admins are not able to make this change, although if it is a Pro account, they can request to be the owner.

If the account owner is no longer with the company and you still have access to their email address, you can reset their password to gain access to the Zoom account.

If the owner is no longer with the company and you cannot access their email, you create a ticket for assistance with changing the owner. You will be required to verify your identity, relationship to the account, and billing information for your request to be considered.

You can check who is the owner on your Zoom account on your account profile page.

 This article covers:

Prerequisites

  • Current account owner privileges
  • Free with Credit Card, Pro, Education, Business or API Partner account

Note: Admins on Pro accounts that are not eligible for a CSM can also request to be the account owner. 

Making the new owner an account admin

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click User Management then Users.
  3. Click Add Users to add the new owner, if they aren't already a member in the account.
    Note: They need to confirm their Zoom account and move from the Pending to Users section before you can give them admin privileges.
  4. Click Edit at the end of the row for the user you want to change to an admin.
  5. Change their User Role from Member to Admin.
  6. Click Save.

Note: If needed, the new owner can remove the old owner from the account

Transferring owner permissions

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Account Profile.
  3. Click Change Owner.
  4. Enter the new owner's email address. 
  5. Click Change.
  6. The new owner's email address will be listed on the Account Profile page and the old owner will now be an admin.

Requesting to be the account owner (Pro accounts only)

Account admins on Pro accounts can request to be the account owner, which will email the account owner for approval. If the account owner does not accept or reject the request within 72 hours, the admin will automatically become the account owner. This does not apply to accounts which are eligible for a CSM, who will need to contact their CSM or account executive for assistance. 

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Account Profile.
  3. Click Request Account Ownership.
  4. You will see confirmation that you have requested account ownership.

The account owner can approve or deny your request for 72 hours. If they do not respond to your request, you will automatically become the account owner after 72 hours. You will receive an email confirmation when the account owner responds to your request.