Sending feedback to Zoom

You can submit feedback to Zoom about your experience with your meeting or with the Zoom client. You must enable Feedback to Zoom in your settings, which will add a feedback option in the Zoom desktop client and mobile app.

Once you've enabled Feedback to Zoom, you can also enable the end-of-meeting experience feedback survey, which prompts meeting participants to click either thumbs up or thumbs down when a meeting ends to provide feedback about the overall meeting experience. This information is collected and provided to the account administrator for analysis and improvements.

This article covers:

• How to enable or disable Feedback to Zoom
  • Account
  • Group
  • User
• How to share your feedback with Zoom

Prerequisites for sending feedback to Zoom

• Zoom desktop client for Windows, macOS, or Linux
• Zoom mobile app for iOS or Android

How to enable or disable Feedback to Zoom

Account

To enable or disable the Feedback to Zoom setting for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. Click Account Management, then Account Settings.
3. Click the Meeting tab.
4. Under In Meeting (Basic), click the Feedback to Zoom toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable the Feedback to Zoom setting for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Meeting tab.
5. Under In Meeting (Basic), click the Feedback to Zoom toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable the Feedback to Zoom setting for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. Click the Meeting tab.
4. Under In Meeting (Basic), click the Feedback to Zoom toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

How to share your feedback with Zoom