Feedback to Zoom Follow

Overview

You can share your feedback with Zoom about your experience with your meeting or with the Zoom client. You can enable Feedback to Zoom in your settings, which will add a feedback option in the Zoom Desktop Client and Mobile app. On Windows, it will also ask you when leaving the meeting if you would like to offer feedback.

Once enabled, you can also turn on End of Meeting Feedback Survey. With End of Meeting Feedback Survey, when a meeting ends, the attendee will be prompted to select either Thumbs up or Thumbs down. This information is collected and provided to the account administrator for analysis and improvements. 

This article covers:

Prerequisites

  • Zoom Desktop Client for PC, Mac, or Linux
  • Zoom Mobile App for iOS or Android

Instructions

Enable Feedback to Zoom for Your Account

To enable the Feedback to Zoom feature for all members of your organization:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
  2. Navigate to the Feedback to Zoom option on the Meeting tab and verify that the setting is enabled. 
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    feedbacktozoom.gif
  3. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.
    lock-feedbacktozoom.gif

Enable Feedback to Zoom on a Specific Group

To enable the Feedback to Zoom feature for all members of a specific group:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit User groups, and click Group Management.
  2. Click the name of the group, then click the Settings tab.
  3. Navigate to the Feedback to Zoom option on the Meeting tab and verify that the setting is enabled. 
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    feedbacktozoom.gif
    Note: If the option is grayed out,  it has been locked at the Account level, and needs to be changed at that level.Screen_Shot_2017-12-18_at_11.54.33_PM.png
  4. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.
    lock-feedbacktozoom.gif

Enable Feedback to Zoom for your own use

To enable the Feedback to Zoom feature for your own use:

  1. Sign into the Zoom web portal and click My Meeting Settings (if you are an account administrator) or Meeting Settings (if you are an account member).
  2. Navigate to the Feedback to Zoom option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    feedbacktozoom-user.gif
    Note: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.
    Screen_Shot_2017-12-18_at_11.54.33_PM.png

Sharing your Feedback with Zoom

To share your feedback with Zoom

  1. Login to the Zoom client.
  2. Click Settings on the Home tab.
    Screen_Shot_2017-12-19_at_1.31.22_AM.png
  3. Click the Feedback tab.
    Screen_Shot_2017-12-19_at_1.31.40_AM.png
  4. Enter your Feedback.
  5. Click Send Feedback.
    windows-feedback.gif

If you do not have End of Meeting Feedback Survey enabled, you will also have the option to check a box to submit feedback at the end of your meetings. 
endmeeting-windows.gif

 

To share your feedback with Zoom

  1. Login to the Zoom client.
  2. Click Settings on the Home tab.
    Screen_Shot_2017-12-19_at_1.21.36_AM.png
  3. Click the Feedback tab.
    Screen_Shot_2017-12-19_at_1.22.07_AM.png
  4. Enter your Feedback.
  5. Click Send Feedback.
    mac-feedback.gif

If you do not have End of Meeting Feedback Survey enabled, you will also have the option to check a box to submit feedback at the end of your meetings. Screen_Shot_2017-12-19_at_8.10.17_PM.png

To share your feedback with Zoom

  1. Login to the Zoom client.
  2. Click Settings on the Home tab.
    Screen_Shot_2017-12-19_at_1.26.50_AM.png
  3. Click the Feedback tab.
    Screen_Shot_2017-12-19_at_1.27.03_AM.png
  4. Enter your Feedback.
  5. Click Send Feedback.
    linux-feedback.gif

To share your feedback with Zoom

  1. Login to the Zoom app.
  2. Tap Settings.
    a835bf6c-9006-4034-95cf-6b4890dd7d6e.png
  3. Tap About Zoom.
    1e5f5c68-b810-421e-a091-32f98e8fedc7.png
  4. Tap Send Feedback.
    Screenshot_2017-12-19-01-47-49.png
  5. Enter your Feedback.
  6. Tap Send.
    Screenshot_2017-12-19-01-47-55.png

To share your feedback with Zoom

  1. Login to the Zoom app.
  2. Tap Settings.
    IMG_5009.PNG
  3. Tap About.
    df135d5a-0dd7-477c-8a8f-1eb7e9f81d05.png
  4. Tap Send Feedback.
    IMG_5011.PNG
  5. Enter your Feedback.
  6. Tap Send.
    IMG_5012.PNG
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