Managing the end-of-meeting experience feedback survey

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The end-of-meeting experience feedback survey prompts participants to click either thumbs up or thumbs down when a meeting ends to provide feedback about the overall meeting experience. You can choose to display the end-of-meeting experience feedback survey either after every meeting or for meetings randomly.

Account owners and admins can customize the feedback survey to display specific text and/or a blank text field when a participant clicks the thumbs down option. Customization is available at the account and group levels. Feedback survey information is then collected and provided to the account administrator for analysis and improvements. 

To enable the end-of-meeting feedback survey, you must enable Feedback to Zoom, which adds a Feedback tab to your desktop client and mobile app settings page. This allows you to send Zoom feedback at any time about your meeting experience or about the Zoom desktop client or mobile app.

You can also use the end-of-meeting experience feedback survey with Zoom Rooms.

This article covers:

Prerequisites for the end-of-meeting feedback survey

  • Zoom desktop client
    • Windows: version 4.0 or higher
    • macOS: version 4.0 or higher
  • Feedback to Zoom enabled
  • Customizing the feedback survey
    • Account owner or admin permissions
    • Users must be on client version 5.10.6 or higher to view customized prompts
  • Viewing the feedback in Dashboard
    • Business or Education account
    • Account owner or admin permissions

How to enable or disable the end-of-meeting experience feedback survey

Account

To enable or disable and customize the end-of-meeting experience feedback survey for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Basic), click the Display end-of-meeting experience feedback survey toggle to enable or disable it.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
  6. Choose to display the feedback survey after every meeting or for meetings randomly.
  7. (Optional) Select the check boxes to choose what to include in the feedback survey when a participant clicks the thumbs down option:
    • Enable text field for user feedback: Provides a blank text field that participants can enter additional information in. This feature requires client version 5.10.6 or higher.
    • Set customized message for users: Enter text that you want to display on the feedback prompt. For example, you could enter directions for the participants or the phone number to your organization's IT department. This feature requires client version 5.10.6 or higher.
  8. Click Save when you're finished with the customization options.
  9. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock  to confirm the setting.

Group

To enable or disable and customize the end-of-meeting experience feedback survey for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation menu, click User Management then Groups.
  3. Click the applicable group name from the list.
  4. Click the Meeting tab.
  5. Under In Meeting (Basic), click the Display end-of-meeting experience feedback survey toggle to enable or disable it.
  6. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. Choose to display the feedback survey after every meeting or for meetings randomly.
  8. (Optional) Select the check boxes to choose what to include in the feedback survey when a participant clicks the thumbs down option:
    • Enable text field for user feedback: Provides a blank text field that participants can enter additional information in. This feature requires client version 5.10.6 or higher.
    • Set customized message for users: Enter text that you want to display on the feedback prompt. For example, you could enter directions for the participants or the phone number to your organization's IT department. This feature requires client version 5.10.6 or higher.
  9. Click Save when you're finished with the customization options.
  10. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable the end-of-meeting experience feedback survey for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Basic), click the Display end-of-meeting experience feedback survey toggle to enable or disable it.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
  6. Choose to display the feedback survey after every meeting or for meetings randomly, then click Save.

How to view the meeting experience survey results in Dashboard

  1. Sign in to the Zoom web portal as an admin with privileges to view the Dashboard.
  2. In the navigation menu, click Dashboard
  3. Adjust the date range for the reporting that you would like to obtain.
  4. Scroll down to Zoom Meetings Client Feedback. This chart displays all negative (thumbs down) feedback and the problem(s) that the user chose.
  5. In the upper-right corner of the chart, click Export details to CSV to download a CSV report of feedback details.

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