End of Meeting Feedback Survey Follow

Overview

When a meeting ends, the attendee will be prompted to click either Thumbs up or Thumbs down. This information is collected and provided to the account administrator for analysis and improvements. 

To enable the End of Meeting Feedback survey, you must turn on Feedback to Zoom, which adds a Feedback tab to your desktop client and mobile app in the settings. This allows you to send Zoom feedback at any time about your meeting experience or about the Zoom desktop client or mobile app. 

Note:  After November 4, 2017 enabling Zoom features uses Tiered Settings. Previously configured settings for the End of Meeting Attendee Feedback feature will continue to work in the same way. Changes made by an administrator might affect meetings and webinars that use this setting.

This article covers:

You can also use the End of Meeting Feedback Survey with Zoom Rooms. Read more.

Prerequisites

  • Zoom Desktop Client for PC or Mac version 4.0 or later
  • Feedback to Zoom enabled
  • Business or Education account to view the feedback in Dashboard
  • Owner or Admin Permission to view the feedback in Dashboard

Instructions 

Enable End of Meeting Attendee Feedback on Your Account

To enable the End of Meeting Attendee Feedback feature for all members of your organization:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
  2. Navigate to the Display end-of-meeting experience feedback survey option on the Meeting tab and verify that the setting is enabled. 
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    endofmeetingfeedback.gif
  3. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.
    lock-endofmeetingfeedback.gif

Enable End of Meeting Attendee Feedback on a Specific Group

To enable the End of Meeting Attendee Feedback feature for all members of a specific group:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit User groups, and click Group Management.
  2. Click the name of the group, then click the Settings tab.
  3. Navigate to the Display end-of-meeting experience feedback survey option on the Meeting tab and verify that the setting is enabled. 
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    endofmeetingfeedback.gif
    Note: If the option is grayed out,  it has been locked at the Account level, and needs to be changed at that level.
    Screen_Shot_2017-12-18_at_11.54.39_PM.png
  4. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.
    lock-endofmeetingfeedback.gif

Enable End of Meeting Attendee Feedback for your own use

To enable the End of Meeting Attendee Feedback feature for your own use:

  1. Sign into the Zoom web portal and click My Meeting Settings (if you are an account administrator) or Meeting Settings (if you are an account member).
  2. Navigate to the Display end-of-meeting experience feedback survey option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    endofmeeting-user.gif
    Note: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.
    Screen_Shot_2017-12-18_at_11.54.39_PM.png

Using the End of Meeting Feedback Survey

  1. After ending the meeting, the survey window will appear.
    Screen_Shot_2017-12-18_at_11.28.06_PM.png
    • If you click Thumbs Up (Good), you will not be prompted for any additional information.
    • If you click Thumbs Down (Bad), you will be asked an additional question about what was wrong with the meeting. 
      Screen_Shot_2017-12-19_at_1.01.12_AM.png

Viewing the Survey Results

  1. Login to your Zoom account as an owner or admin.
  2. Navigate to your Dashboard
  3. Adjust the date range for the reporting that you would like to obtain.
    dashboard-daterange.gif
  4. Scroll down to Zoom Meetings Client Feedback
    Screen_Shot_2017-12-19_at_1.06.50_AM.png
  5. This will display all bad feedback and the problem(s) that the user chose. You can also export this to a CSV file, by clicking the option at the upper right of the window. 

 

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