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Post meeting feedback survey Follow

Overview

When a meeting ends, the attendee will be prompted to click either thumbs up or thumbs down. This information is collected and provided to the account administrator for analysis and improvements. 

To enable the end of meeting feedback survey, you must turn on Feedback to Zoom, which adds a Feedback tab to your desktop client and mobile app in the settings. This allows you to send Zoom feedback at any time about your meeting experience or about the Zoom desktop client or mobile app.

This article covers:

You can also use the post meeting feedback survey with Zoom Rooms. Read more.

Prerequisites

  • Zoom Desktop Client for PC or Mac version 4.0 or later
  • Feedback to Zoom enabled
  • Business or Education account to view the feedback in Dashboard
  • Owner or admin permission to view the feedback in Dashboard

Enabling post meeting feedback survey

Account

To enable the post meeting feedback survey feature for all members of your organization:

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit account settings.
  2. Click Account Management, then select Account Settings.
  3. Navigate to the Display end-of-meeting experience feedback survey option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.

  4. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Group

To enable the post meeting feedback survey feature for all members of a specific group:

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit groups.
  2. Click User Management, then select Group Management.
  3. Click the name of the group, then click the Settings tab.
  4. Navigate to the Display end-of-meeting experience feedback survey option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.

    Note: If the option is grayed out,  it has been locked at the Account level, and needs to be changed at that level.
  5. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

User

To enable the post meeting feedback survey feature for your own use:

  1. Sign in to the Zoom web portal.
  2. Click Settings.
  3. Navigate to the Display end-of-meeting experience feedback survey option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.

    Note: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.

Using the End of Meeting Feedback Survey

  1. After ending the meeting, the survey window will appear.

    • If you click Thumbs Up (Good), you will not be prompted for any additional information.
    • If you click Thumbs Down (Bad), you will be asked an additional question about what was wrong with the meeting.

Viewing the Survey Results

  1. Sign in to the Zoom web portal as the account owner or admin.
  2. Click Dashboard
  3. Adjust the date range for the reporting that you would like to obtain.
  4. Scroll down to Zoom Meetings Client Feedback.
  5. This will display all bad feedback and the problem(s) that the user chose. You can also export this to a CSV file, by clicking the option at the upper right of the window.