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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

SIP/H.323 Room Systems Conversion Follow

Overview

If you have existing SIP/H.323 room systems such as Cisco, Polycom or Lifesize, you can do one of the following: 

  • Subscribe to Zoom Cloud Room Connector and use the existing SIP/H.323 system, or
  • Upgrade to the new Zoom Rooms specifications by simply adding a few new components and leveraging most of your existing components.

Existing Components

  • Displays (TV)
  • HDMI Transmitters/Receivers
  • Cat5e/Cat6 structured cable runs
  • Audio Systems
    • DSP (tuning is recommended for optimal performance with Zoom)
    • Microphones
    • Speakers

New Components

Camera Components

Optional Wired HDMI for Content Sharing

CPU Options

Controller

Scheduler (optional)

 

Component Overview

Laptop_Content.png,

This is the laptop content typically coming from an HDMI transmitter at a table location.  At the codec side, it will be an HDMI receiver or other component to output the laptop signal to an input on the codec.

Display_L.png

This is typically codec output 1.

Display_R.png

This is typically codec output 2

Camera_R.png

Traditional VTC systems will utilize proprietary cameras with a CAT5e/CAT6 extension system.  This indicates the Camera side of the extender system.

Camera_L.png

Traditional VTC systems will utilize proprietary cameras with a CAT5e/CAT6 extension system.  This indicates the Codec side of the extender system.

DSP_Out.png

This is a mic/line output from an audio digital signal processor that would feed the input of the codec.

DSP_In.png

This is a mic/line input to an audio digital signal processor that would be fed from the output of the codec.

New Zoom Rooms configuration

PC (Dell Optiplex 5060 Micro):

Codec_Swap-Dell.png

Mac Mini (2018):

Codec_Swap-Mac.png

 

Existing SIP/H.323 Room Systems

Cisco SX80:SX80_Swap.png

Polycom Group 500:Group_Swap.png

Polycom HDX:HDX_Swap.png

Lifesize Room:LS_Swap.png

*If re-utilizing a Polycom Immersive Telepresence System, the Polycom Sound Structure will need to be factory reset and additional configuration is required.