Transferring data to another user

Before deleting a user, you can transfer all of their scheduled meetings, webinars, and cloud recording files to another user. You can only designate one user to transfer the data to.

Note: Scheduling privilege can be also be used to transfer meetings and webinars between licensed users on the same account, without the need to delete a user. If you need further assistance in transferring meetings, webinars, or cloud recordings, please contact Support. 

Prerequisites for transferring meetings, webinars, or cloud recordings

• Account owner access if the user being deleted is an admin
• Account owner or admin access if the user being deleted is a member
• Both users on the same account and have the same license types
• A new, Licensed user to transfer cloud recordings
• A new, Licensed user with the Webinar add-on for transferring webinars

How to transfer data to another user

If the user that you are deleting is an admin, you must change the admin a member first.

1. Sign in to the Zoom web portal as an admin with user edit privileges. 
2. In the navigation menu, click User Management then Users.
3. Search for the user you want to remove and transfer the data from.
4. Click ellipses to the far right of their name, next to Edit. 
5. Click Delete.
   
6. Select which types of data you would like to transfer:
   • All upcoming meetings: All scheduled meetings, excluding meetings scheduled with the user's PMI, are transferred. 
   • All upcoming webinars: All scheduled webinars are transferred. The receiving user must have a webinar license assigned to their profile before they can view the webinars. 
   • All cloud recording files: All cloud recordings are transferred. The receiving user must be Licensed before they can view the cloud recordings. 
   • All whiteboards: All whiteboards are transferred. The receiving user must have Zoom Whiteboard enabled for their account by an administrator.
7. Enter the email address of the user you would like to transfer the selected data to. 
8. Click Transfer Data Then Delete.