Allowing regulated users to archive in-meeting chat

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Account owners and admins can require their regulated users' in-meeting chat conversations to be archived when they join Zoom meetings hosted by an external organization. When enabled, users in the meeting are shown a disclaimer that archiving is on. Regulated users who join external meetings will have their in-meeting chat archived as well apart from audio. This feature must be enabled by Zoom.

Note: Regulated guests from external accounts may not be able to join your meetings if this option is disabled.

This article covers:

Prerequisites for allowing regulated users to archive in-meeting chat

  • Contact Zoom Support to enable this feature for your account
  • A third-party archiving solution which is available as a corresponding marketplace application
  • Account owner or admin privileges
  • Zoom desktop client
    • Windows: 5.8.6 or higher
    • macOS: 5.8.6 or higher
    • Linux: 5.8.6 or higher
  • Zoom mobile app
    • Android: 5.8.6 or higher
    • iOS: 5.8.6 or higher
  • VDI Client: 5.5.0 or higher
  • Web Client
  • Zoom Rooms for Conference Room
    • PC: 5.8.3 or higher
    • macOS: 5.8.3 or higher
  • Zoom Rooms Controller
    • Android: 5.8.3 or higher
    • iOS: 5.8.3 or higher

How to allow regulated users to archive in-meeting chat

Account

To enable or disable Allow regulated guests to archive audio and chat message in meetings for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Advanced), click the Allow regulated guests to archive audio and chat message in meetings toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change.

Group

To enable or disable Allow regulated guests to archive audio and chat message in meetings for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation menu, click User Management then Groups.
  3. Click the applicable group name from the list.
  4. Click the Meeting tab.
  5. Under In Meeting (Advanced), click the Allow regulated guests to archive audio and chat message in meetings toggle to enable or disable it.
  6. If a verification dialog displays, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.

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