Advance notice of end of support for Alexa for Business integration with Zoom Rooms

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In May, 2023, Amazon Web Services will deprecate the Alexa for Business service.  The Alexa for Zoom Rooms Appliances and Alexa for Zoom Rooms integrations rely on Alexa for Business, and will also be deprecated by Zoom.  All Zoom Rooms configured to use these integrations must switch to an alternative to avoid interruption of voice command availability, or stop using the service.

This article covers:

What steps should I take to prepare for this change?

Zoom suggests examining the Zoom Rooms settings of your account to determine whether you have configured the Alexa for Zoom Rooms Appliances integration.  If you have set it up, Zoom then suggests planning to disable this feature ahead of the deprecation date in favor of Zoom voice recognition.

Zoom also suggests examining the Zoom Marketplace “Apps on Account” to determine whether you have installed the applications “Alexa for Zoom Rooms” and/or “AlexaZoomRoom” as part of the separate and distinct Alexa for Zoom Rooms integration.  If you have set it up, Zoom suggests planning to disable this feature ahead of the deprecation date (there is no alternative option available).

Alexa for Zoom Rooms Appliances

How can I check whether I have enabled Alexa for Zoom Rooms Appliances?

Customers may verify their account settings by following these steps:

  1. Sign in to the Zoom web portal as an account owner or user with the Zoom Rooms administration user role.
  2. Click Room Management then Zoom Rooms.
  3. Click Account Settings.
  4. Click Meetings.
  5. In the Zoom Rooms section, find the setting Voice Commands.
  6. If Voice Commands is enabled and Alexa for Business is selected, you have enabled the Alexa for Zoom Rooms Appliances feature.

Can I set up Alexa for Zoom Rooms Appliances, if I haven’t already?

No.  Amazon Web Services has already disabled the integration setup procedure as a first step towards Alexa for Business deprecation.

Can I continue to use Alexa for Zoom Rooms Appliances, if it is already set up?

If the integration is already set up, yes, new devices can be onboarded until Amazon Web Service’s deprecation date for Alexa for Business.  However, Zoom suggests planning to migrate off the service before the deprecation date for Alexa for Business.

Suggested migration options for Alexa for Zoom Rooms Appliances

How can I disable Alexa for Zoom Rooms Appliances?

You may disable the integration by following these steps:

  1. Sign in to the Zoom web portal as an account owner or user with the Zoom Rooms administration user role.
  2. Click Room Management then Zoom Rooms.
  3. Click Account Settings.
  4. Click Meetings.
  5. In the Zoom Rooms section, find the setting Voice Commands.
  6. Change from Alexa for Business to Zoom.
    Note: you must complete this step even if you intend to disable Voice Commands entirely.
  7. Immediately below, click Disconnect to unlink your Zoom and AWS accounts.
  8. After completing these steps, Zoom suggests reviewing the Alexa for Business section of the Amazon Web Services console for your AWS account to ensure the Alexa for Business “devices” formerly linked to your Zoom Rooms are deleted so you will no longer be charged for Alexa for Business services related to Zoom Rooms.

Alexa for Zoom Rooms

How can I check whether I have enabled Alexa for Zoom Rooms?

Customers may verify whether they have setup the integration by following these steps:

  1. Sign into Zoom Marketplace as an account owner or administrator with the appropriate permissions to manage marketplace applications.
  2. Click Manage.
  3. Under Admin App Management, click Apps on Account.
  4. Review the applications on your account.  If you find the applications “Alexa for Zoom Rooms” and/or “AlexaZoomRoom” you have enabled the Alexa for Zoom Rooms integration in the past.

Can I set up Alexa for Zoom Rooms, if I haven’t already?

No.  Amazon Web Services has already disabled the integration as a first step towards Alexa for Business deprecation.

Can I continue to use Alexa for Zoom Rooms, if it is already set up?

Yes, if the integration is already set up, may use the service until Amazon Web Service’s deprecation date for Alexa for Business.  However, Zoom suggests planning to retire the service before the deprecation date.

Suggested migration options for Alexa for Zoom Rooms

How can I disable Alexa for Zoom Rooms?

You may disable the integration by following these steps:

  1. Sign into Zoom Marketplace as an account owner or administrator with the appropriate permissions to manage marketplace applications.
  2. Click Manage.
  3. Under Admin App Management, click Apps on Account.
  4. Review the applications on your account.  If you find the applications “Alexa for Zoom Rooms” and/or “AlexaZoomRoom,” do the following:
    • Click the application name.
    • Click the Manage app tab.
    • Click Disable.
    • In the modal that appears, click Disable again to confirm.
    • Repeat this process to disable both applications, if necessary.
  5. After completing these steps, Zoom suggests reviewing the Alexa for Business section of the Amazon Web Services console for your AWS account to remove the Alexa for Business “devices” linked to your Zoom Rooms so you will no longer be charged for Alexa for Business services related to Zoom Rooms.

 

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