Zoom error message "Sorry, can't handle your request right now. Please try again later."

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Slack users receive the error message, "Sorry, can't handle your request right now. Please try again later." when they try starting a Zoom meeting by clicking the phone icon in the top-right corner of the Slack app, then selecting Zoom under Video & Audio.

Users may receive this error message if an alternative host, who is no longer a member of the account, is assigned to their Personal Meeting ID settings.

This article covers:

How to fix it

Remove alternative host on the Zoom web portal

  1. Sign in to Zoom with the user's Zoom account.
  2. In the navigation menu, click Meetings
  3. Click the Personal Room tab.
  4. Click Edit.
  5. To the right of Options and under Alternative Hosts, verify that the alternative hosts listed are members of the Zoom account.
  6. Ensure that you remove the alternative host who is no longer a member of the account.
  7. Click Save.

Reauthorize Zoom on Slack

If there’s no alternative host, re-authorize Zoom:

  1. In Slack, use the command “/zoom logout”.
  2. Type “/zoom” to re-authorize.

Review Slack apps on Zoom Marketplace

If the issue persists after re-authorizing Slack:

  1. Sign in to the Zoom App Marketplace
  2. In the top-right corner, click Manage.
  3. In the navigation menu, Added Apps to view the apps on your account. 
  4. Review apps to determine if they have installed Slack Account Level and Slack User Level.
  5. If you have both Slack Account Level and Slack User Level installed, disable the user-level app.
    Note: Users will have to re-authenticate Slack by entering "/zoom", then follow the prompts to complete the authentication.

If you do not want to disable the Slack User Level app:

  1. Request the Slack member ID of the user reporting the error.
  2. Create a Jira to request a database patch.

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