Managing Zoom Virtual Agent domains

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Domain is a collection of related intents. Creating a domain can improve the accuracy of underlying intents by narrowing the number of intents evaluated for each query.

Domains are useful to businesses that have distinct business problems or users. For example, let’s say your organization is an airline company that has distinct areas, such as bookings, account information, and internal users. For external users, the questions received regarding bookings (book flight, luggage fees, reserve seat) might be distinct from account information (home address, number of points, email/password) and can be served best using 2 domains. In addition, internal users, or employees of the airline, might have different solutions to their booking or account information needs. The employees might have their own domain to serve their needs.

Each user starts with a default domain and all intents will be added to this domain unless specified otherwise.

This article covers:

Prerequisites for managing Zoom Virtual Agent domains

  • Account owner or admin privileges; or relevant role/privilege
  • Basic, Pro, Business, Education, or Enterprise account
  • Zoom Virtual Agent license

How to add a custom domain

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management and then Intent Manager.
  3. Click the Build tab and then Domains.
  4. Below the search bar, click Add Custom Domain.
  5. In the Add Domain dialog box, specify the following:
    • Name: Enter a display name to help identify the domain.
    • Description (Optional): Enter a description for the domain.
  6. Click Add.
    Your domain will be in draft status and you can start adding intents in your domain.

How to edit a domain

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management and then Intent Manager.
  3. Click the Build tab and then Domains.
  4. Search for the domain name in the search bar or select a domain from the list.
    The domain details will display to the right.
  5. Click the pencil icon beside the domain name.
  6. Edit the display name or description.
  7. Click Save.

How to add intents to a domain

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management and then Intent Manager.
  3. Click the Build tab and then Domains.
  4. Search for the domain name in the search bar or select a domain from the list.
    The domain details will display to the right.
  5. Click Actions and then click Add Intents.
  6. In the Add Intents dialog box, search for the intent name in the search bar or click the next arrow to go to the next page.
  7. Click the check box next to the intent name and then click Add.
    A message will appear informing that the domain needs to be trained again after adding new intents.
  8. Click OK, Add Intent(s).
    Note: You can add as many intents as you want.

How to delete a domain

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management and then Intent Manager.
  3. Click the Build tab and then Domains.
  4. Search for the domain name in the search bar or select a domain from the list.
  5. To the right of the domain name, click the ellipses icon .
  6. In the Delete Domain dialog box, click Delete.

How to delete intents within a domain

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management and then Intent Manager.
  3. Click the Build tab and then Domains.
  4. Search for the domain name in the search bar or select a domain from the list.
    The domain details will display to the right.
  5. To the right of the intent you want to delete, click the trash bin icon .
  6. In the Remove Intent dialog box, click Remove.

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