Customizing the Match Intent widget for Zoom Virtual Agent

Zoom Virtual Agent admins can add and edit the Match Intent widget. The Match Intent widget allows the bot to send texts in a prompt message and have the bot look for the user's text input to look for intents.

Prerequisites for customizing the Match Intent widget

• Account owner or admin privileges; or relevant role/privilege
• Basic, Pro, Business, Education, or Enterprise account
• Zoom Virtual Agent license
• Bot Flow created

How to edit the Match Intent widget

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management and then Virtual Agents.
3. Click the display name of an existing chatbot.
4. Click the Bot Flows tab.
5. Click the display name of an existing bot flow.
6. In the left-side widgets panel, click and drag Match Intent onto the preferred location in the flow.
7. Select the Match Intent widget.
8. (Optional) In the right-side panel, click Rename to change the display name of the widget.
9. In the Settings tab, enter a text in the Prompt Message box. You can format the text, add hyperlinks, or insert emoticons.
10. Click the Exits tab.
11. In the drop-down menu, select the destination widget.