Customizing the Set Variables widget for Zoom Virtual Agent

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Zoom Virtual Agent admins can add and edit the Set Variables widget. The Set Variables widget allows the bot to explicitly set a global variable in a bot flow based on if they've reached that node.

Prerequisites for customizing the Set Variables widget

  • Account owner or admin privileges; or relevant role/privilege
  • Basic, Pro, Business, Education, or Enterprise account
  • Zoom Virtual Agent license
  • Bot Flow created

How to edit the Set Variables widget

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management and then Virtual Agents.
  3. Click the display name of an existing chatbot.
  4. Click the Bot Flows tab.
  5. Click the display name of an existing bot flow.
  6. In the left-side widgets panel, click and drag Set Variables onto the preferred location in the flow.
  7. Select the Set Variables widget.
  8. (Optional) In the right-side panel, click Rename to change the display name of the widget.
  9. In the Settings tab, select a variable in the Variable drop-down menu.
  10. (Optional) Click the plus icon to add more variables.
  11. Click the Exits tab.
  12. In the drop-down menu, select the destination widget.

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