Using Zoom Sessions lobby

The Zoom Sessions web browser experience is an easy way for attendees to join events and get the end-to-end event experience on desktop and mobile web browsers. Attendees do not have to download the latest version of the Zoom client to attend an event; they can participate in virtually all aspects of the event from their browser Zoom Sessions (web) supports mainstream web browsers supported by web meeting SDK.

Attendees who click Join on the client will continue to open the lobby window on the client. Attendees who click Join from other places will open the Lobby tab on their desktop/mobile web browser (after they sign in on the browser).

For attendees who start events on web browsers, Zoom Sessions (web) supplements the client-centric event experience. After signing in to their Zoom account, attendees will land in the event lobby on their web browser. The web browser lobby includes livestreaming, sessions list and details, survey, and report. It also includes the following features:

• Attendees can join sessions on desktop web browsers and multitask between the Sessions tab and the Lobby tab.
  Note: The mobile web browser supports the event lobby and lobby chat. However, attendees on mobile web browsers will be redirected to the Zoom app when joining a session. The mobile app is needed for joining sessions.
• Attendees can participate in Q&A, session polls, and surveys.
• Attendees can rate their experience and share feedback with Zoom Sessions.
• Attendees can switch to the Zoom desktop client at any time from the web browser lobby.

Notes:

• When special role users switch from the web browser to the desktop client, they will be directed to the Zoom client to start sessions; they don’t need to sign in to the client to start a session. This applies to both desktop and mobile clients.
• Attendees can access all lobby tabs on mobile and tablet web browsers. Attendees can view each tab's information in portrait or landscape mode.
• When joining an event, attendees are given the option to continue on the web browser (desktop browser only) or to join through the Zoom client instead. If they choose to join in the web browser lobby, the event will open in a new tab on their browser. Attendees will be prompted to confirm audio and video before joining an event session on their browser.
• Attendees can always switch to the Zoom client after joining the event on a web browser (desktop browser only).

How to use Zoom Sessions web browser lobby

1. Join a Zoom Sessions event lobby.
2. In the Lobby, do the following actions:
   • View event details
   • Join the session
   • View speaker details
   • Download reference materials

Lobby

In the event lobby, you can view the session curated by your event organizer, view event details, join the event, view reference materials (downloadable PDFs), and check out recordings of completed sessions (if the recording has been released by hosts).

Hosts can also select to stream the session in the lobby. Attendees can view live sessions at a glance before they join.
Notes:

• Sessions support closed captions.
• When closed caption translation is enabled, the language displayed in the lobby livestreaming window matches users’ language preferences. Zoom Events supports localization for global users. Attendees can click the language interpretation icon from their livestreaming controls, select the language they want, and watch livestreaming closed captions in their selected language.

Attendees can view a countdown to the event (if the lobby is open to early access before the event begins).

To join a session, click the Join button on the event detail page.
Note: This button will be disabled if the session has not started. 

Speakers section

The Speakers tab is where you can view the profile cards of speakers in the event. When you scroll down the lobby page, the speakers for the event will appear.

When you click a speaker's card, a flyout panel will appear from the bottom of the page. You will be directed to the speaker's information, which displays the following:

• Speaker's first name and last name
• Job Title
• Company
• Speaker biography
• Social media accounts
• Speaker video

To return to the lobby, at the top-right corner of the speaker's panel, click X.

Details section

You can view the event's details in this section. The Details section includes more information about the single-session event, such as participation requirements, featured guests, or other important information for attendees. 

Reference Materials section

You can access and download PDF files that the event organizer included. 

1. Access the event lobby.
2. In the Reference Materials section, find the reference material you want to download, then click Download.
   The PDF file will download to your computer.

1. Join an event lobby on your web browser.
2. At the top of your web browser, click your profile picture.
3. Click Report Incident .
   A pop-up window will appear where you can complete a form to report unwelcomed behaviors or content. You can upload a screenshot as supporting proof in the form and report to the event organizer (for immediate feedback) or Zoom.
4. Click Report to send the reported incident.

Notes:

• In the report pop-up window's Who do you want to report? field, attendees cannot submit the report if the name they have entered does not match the name of a user currently in the event.

• Attendees have the ability to submit the report to both the event organizer and Zoom simultaneously.

• If the attendee submits a report to Zoom, they will receive a confirmation email asking them to confirm whether or not they wish to submit this report. If they confirm they want to submit their report, they will be re-directed to the Zoom Trust & Safety (TnS) form.