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Getting started as a Zoom Sessions attendee

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Zoom Sessions is an immersive platform where attendees can enjoy interactive and engaging virtual experiences from creators of all sizes: from large media organizations to creative individual hosts. Zoom Sessions allows attendees to join and register for single-session events. 

This article covers:

Prerequisites for getting started as a Zoom Sessions attendee

Note: For attendee access to the latest Zoom Events and Webinar features, we highly encourage attendees to update to the latest version of the Zoom desktop client/mobile application.

How to navigate Zoom Sessions on the Zoom Events platform

Zoom Sessions uses the Zoom Events platform to provide an organized event browsing experience for attendees.

Sign in to Zoom Events

After you sign in to Zoom Events, you will be directed to the landing hub or Tickets page.

When a landing hub is specified

When a host specifies their landing hub, you will be directed to the landing hub. You can browse and explore the landing hub's event listings. The landing hub is the page that you will first see when you sign in to Zoom Events.

When you click Hubs in the top navigation or view the hubs that you're following in the left navigation menu, the landing hub will be listed first, followed by your default hub.

When a landing hub is not specified

When no landing hub is specified, you will be directed to the Tickets page when you first sign in to Zoom Events.

Use attendee controls

In the top header, you only have the Favorites, Tickets, and Hubs options.

  • Favorites: This will take you to the Favorites tab on the Tickets page, where your favorite events are displayed.
  • Tickets: This page displays all your tickets, which are organized into Upcoming, Past, Orders, and Favorites tabs.
    • Upcoming: Displays the upcoming events that you registered for.
    • Past: Displays the past events that you registered for.
    • Orders: Displays all your orders.
      • The following order information is displayed:
        • Event Name
        • Tickets: Displays the number of registered tickets.
        • Total Paid: Displays how much you paid for your ticket.
        • Order Time: Displays the date/time that you purchased the ticket.
        • If you canceled your order, the Order Canceled status will be displayed.
      • You can filter your orders. Click the All Orders dropdown menu, then choose to filter your orders by All Orders or Order Refunds.
      • To the right of an order, click the ellipses more-button__1_.png then click the following actions:
        • View Details: Displays all the event ticket details.
        • Cancel Order: You can cancel your order within the cancellation period allowed by the host. In the verification dialog box, click Yes, Cancel Order to confirm.
          Note: This action cannot be undone.
    • Favorites: Displays your favorite events.
  • Hubs: For external attendees (who do not belong to an organization), this tab will display a list of public hubs that you follow. For internal attendees (who belong to an organization), this tab will display a list of hubs to browse through and the hubs that you follow. Click any hub to explore their events.
    Notes:
    • The Hubs tab is visible to external attendees if they follow a public hub. External attendees can only access and follow public hubs; they must have the public hub link to view the hub.
    • External attendees will only have the Favorites and Tickets tabs in their top navigation menu. They either need to copy/paste the public hub link into their browser to access a public hub. Once they start following a public hub, the Hubs tab will be visible in their top navigation menu.
    • Internal hubs will not allow access to external attendees.
    • The Hubs tab will not display if you do not follow any hubs or if the hub is hidden.

When you click your profile picture, you can do the following actions:

How to access a hub’s public profile page

  1. Sign in to Zoom Events.
  2. In the top right corner, click Hubs, then click the hub that you want to view.
    You can also click a hub that you want to view from the left Hubs panel.
  3. View the hub's public profile page information.
  4. Access the Events and Recordings tabs.
    • Events: The Events tab has two tabs that organize the hub's events: Upcoming Events and Past Events. You can register for the hub's upcoming events and view details of both upcoming and past events.
    • Recordings: View the hub's event recordings.

A hub's public profile page will display the following information:

  • Hub name
  • Hub avatar photo
  • Hub category
  • Hub description
  • Hub logo
  • Hub masthead
  • Hub video
  • Number of hub events

Follow a hub

  1. Sign in to Zoom Events.
  2. At the top-right corner of the page, click Hubs.
  3. Find and click the hub that you want to follow.
  4. On the hub's public profile page, click the Follow button.
    You will receive an email, notifying you that you're now following that hub.

Access a hub's recordings without signing in

If you are not signed in to your Zoom Events account, you are required to accept Zoom’s Terms of Service to access and view the on-demand recording library.

Note: To view these recordings, you must have permission to view the hub profile.

How to view the event details page

The event profile displays information about the event, the speakers, and event organizer. You can download reference materials (PDF files). You can also register for an upcoming event, view your ticket, or join an event lobby from this page.

Access event details page from hub Events tab

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Hubs, then click the hub that you want to view.
    You can also click a hub that you want to view from the left Hubs panel.
  3. In the hub, click the Events tab.
  4. Click the Upcoming Events or Past Events tab.
  5. Find the event you want to view and click it.
    The event profile (event details page) will appear.

Access event details page from event ticket

  1. Access the Tickets page.
  2. Find an Upcoming or Past event that you registered for and click View Details.
    Your event ticket will appear.
  3. At the top of the event ticket, click View Event expand-window-button.png.
    The event details page will appear.

View the event profile

On the event details page (also known as the event profile), you can view the following information for events:

  • Event name
  • Event description
  • Event date and time
  • Event organizer name
  • Event fundraiser
  • Ticket Cancellation Policy
  • Reference materials (PDF files)
  • Share button share-button.png
  • Favorite button heart-button.png
  • Event category
  • Notice(s) that the event will be recorded or livestreamed
  • Report button

The event details page has a Speakers section.

  • Speakers section: View information about the event's speakers. At a glance, you can view the speakers. Click any speaker to open the right panel with more details. In the right panel, you can view the speaker's photo, title/position, company, social media links, and biography.
  • Featured speakers will have a Featured Speakers label.

How to use Zoom Sessions attendee payment methods

When you register for a paid Zoom Sessions event, you can pay with a credit/debit card or PayPal Express Checkout. Available payment options will depend on what forms of payment the host accepts. You can add payment methods to your Zoom Sessions account on the Zoom Events platform.

Depending on which payment methods the host has enabled, you will see one or both of these payment methods during checkout:

  • Credit/debit card payment
  • PayPal Express Checkout

For more information, visit Using Zoom Sessions attendee payment methods.

How to register for Zoom Sessions events

Attendees can register for paid and free Zoom Sessions events. the registration process you experience will depend on the host's registration requirements and the event type—free/paid—that you're registering for.

Hosts can also invite or pre-register attendees, where attendees will receive an email with the link to the registration page. Instead of accessing the registration page through the Zoom Events platform, they can access the registration page directly with the email invitation link.

Notes:

There are multiple ways you can register for a Zoom Sessions event:

For details, visit Registering for Zoom Sessions and Completing pre-registration for Zoom Sessions.

How to join a Zoom Sessions event

To join an event, users must sign in to the Zoom desktop client using the same email account used at their Zoom Sessions event registration/ticket purchase.

There are multiple ways you can join an event:

For more details, visit Joining Zoom Sessions events.

How to get started with the event lobby

The event lobby is the starting point of Zoom Sessions events. In the lobby, registrants can browse the session details and speaker intro, join the session with the client (or from a web browser), and watch the session recording when available.

For more information, visit Using Zoom Sessions lobby.

How to favorite an event

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Hubs.
  3. Find and click the hub that has the event you want to favorite.
  4. Find the event you want to favorite, then click the Favorite button heart-button.png on the event card.
    You can also click the event to access the event details page, then click the Favorite button heart-button.png.

To see the list of events you have favorited, click Favorites in the top-right corner.

How to share an event

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Hubs.
  3. Find and click the hub that has the event you want to share.
  4. Click the event you want to share.
    The event’s details page will appear.
  5. Click the Share share-button.png button in the event's details page.
  6. Choose to share your event through the following options:
    • Email: Click the email icon ✉︎.
      Compose your email, then send to share.
    • Social media: Select which social media icon you want to share the event on: Facebook, Messenger, Twitter, or LinkedIn.
    • Share Event Link: Copy and paste the event link to share.

How to gift an event ticket

You can purchase a ticket to an event and gift the ticket—or transfer the ticket—to someone else.

To gift a paid event:

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Tickets.
  3. Find the event that you want to gift, then click the Gift button.
    A pop-up window will appear.
  4. In the pop-up window, enter the email address of the person you want to gift the ticket ownership to.
  5. (Optional) Enter a message about why you're gifting them this ticket.
  6. Click the Gift to Friend button.

Opt in to share contact information

When a ticket is gifted, the gift recipient will have an option to opt-in their contact info.

Opt in through Tickets tab

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Tickets.
  3. Find the gifted ticket that you received.
  4. (Optional) Select the following check box: I agree that Zoom may share my contact information with the Host to contact me for news, events and for other marketing purposes.
    You can also click View Order, then select this check box in the ticket details.

Opt in through ticket details

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Tickets.
  3. Find the gifted ticket that you received, then click View Order.
  4. (Optional) Select the following check box: I agree that Zoom may share my contact information with the Host to contact me for news, events and for other marketing purposes.

How to contact the host

  1. Sign in to Zoom Events.
  2. In the top-right corner of the page, click Tickets.
  3. In the list of your registered events, find the event with the host you want to contact.
  4. Click View Details.
    You will be directed to the event's ticket page.
  5. On the left side, click Contact Host.
  6. Compose your email, then send it to the host.

How to watch video recordings of past sessions

Event hosts may record and make recordings available if they include complimentary access to their event's cloud recording with registration; video recordings can be watched in full screen.

If registration for an event remains open after the event is over, you will be able to register for the event, giving you access to watch the event's recordings.

Note: Single session event recordings (with given access) are available for as long as the lobby is open.

Watch recordings of past sessions

When you register for an event, you will be able to view the event's recording from the following locations:

  • Your event ticket (that will include the recording link) from the Tickets page
  • Event details page
  • Event lobby

Watch recordings from the lobby

  1. Access an event's lobby.
  2. Click the session you want to watch.
  3. In the session, click Watch.

Watch recording highlights

Yellow highlights in the recording's progress bar signify the highlight sections of the recording. These highlighted video sections are synchronized and automatically scroll with their respective texts—also highlight in yellow—in the audio transcription.

You can watch the entire recording or watch the recording highlights only.

Use audio transcriptions

Note: Audio transcripts are currently available only when recordings—when listed on the hub's profile page—are watched on the hub or in the event lobby.

Audio transcription—if enabled by the host at the time of the recording—will be available in the recording.

Note: Audio transcriptions currently only support English.

To search for a word or words in the transcript, type the word(s) you are searching for in the Search... box at the top of the audio transaction box; all matching terms in the transcript will be highlighted.

You can also do the following actions after you have searched for a word:

  • (Optional) Hit Enter or Return (depending on your keyboard) to jump to the first matching term; the recording will skip to where the first matching term is and resume playback from there.
  • (Optional) Scroll through the transcript to see where the matching terms are located.
  • (Optional) At the bottom of the transcription box, click Resume Transcript Auto-Scroll to sync the transcript with the video playback.

How to cancel your registration

For free events, you can cancel your ticket any time before the start of the event.

For paid events that allow ticket cancellations, you can get a full refund if you cancel your ticket at least 1 hour before the event. If you cancel your registration outside of the cancellation period, it is the host's decision whether to approve your refund request or not.

For details, visit Canceling your Zoom Sessions order.

How to report unwelcomed behavior

Report an event

If you are in a situation that you want to escalate, you can report it:

  1. Sign in to Zoom Events.
  2. Find the event that you want to report, then join the event lobby.
    You can also access the event details page of the event you want to report.
  3. Scroll to the bottom of the page.
  4. Click Report this event.
  5. Enter the situation’s details.
  6. Click Submit.

Report a recording

If you watch a recording that you want to escalate, you can report it to the event organizer or Zoom's Trust and Safety team:

  1. Sign in to Zoom Events.
  2. Watch a recording.
  3. Under the recording, click the Report Recording  button.
  4. Under Timestamp of Issue, enter the time when the material you want to report occurs in the hr, min, and sec fields.
  5. (Optional) Click Add to add another timestamp.
  6. (Optional) Select Include screenshot to include a screenshot.
  7. Use the What happened? dropdown menu to select the reason you are reporting the recording.
  8. Under Who do you want to report this incident to?, select one or both of the recipients:
    • Event Organizer: The incident will be reported to the event organizer.
    • Zoom: The incident will be reported to Zoom's Trust and Safety team.
  9. Click Submit Report.

If the Trust and Safety team decides to take down the recording, the recording will no longer be available for viewing.

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