Managing Zoom Sessions Tickets and Registration

The Zoom Sessions Tickets and Registration tab is where you can add your privacy policy, add paid ticket types, manage your event's registration window, and manage other registration-related customizations. You can also create custom registration questions for attendees.

Learn more about creating a single-session event.

This article covers:

• How to access the Zoom Sessions Tickets and Registration tab
• How to manage the Zoom Sessions Tickets tab
  • Add ticket types in the Tickets tab
  • Edit ticket type
  • Delete ticket type
  • Copy group join link
  • Copy invitation
  • Send invitation to your email
• How to manage the Zoom Sessions Registration Settings tab
  
  • Customize Registration Questions
  • Manage the Privacy Policy Link
  • Manage marketing consent
  • Create custom host message for registrants
  • Create a Message for Confirmation Email
  • Manage Ticket Cancellation Policy
  • Manage registration for users without Zoom accounts

Prerequisites for managing Zoom Sessions Tickets and Registration

• Zoom desktop client for Windows, macOS, or Linux: Global minimum version or higher
• Zoom mobile app for Android or iOS: Global minimum version or higher
• Pro, Business, Enterprise, or Education account
• Stripe or PayPal Business account is required to create paid events
• Zoom Sessions license or Zoom Sessions Pay Per Attendee license

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to access the Zoom Sessions Tickets and Registration tab

1. Create a Zoom Sessions event or edit an upcoming event to access event setup.
2. In the navigation menu, click Registration then click Tickets and Registration.

How to manage the Zoom Sessions Tickets tab

Add ticket types in the Tickets tab

The Zoom Sessions license type that you hold determines the maximum capacity for the event. The event capacity is displayed to let you know the maximum number of tickets that you can make available for the event.

Notes:

• For Zoom Sessions Unlimited licenses, attendees will be limited to the event capacity.
• For Zoom Sessions Pay Per Attendee customers, overage charges will apply if the cumulative number of attendees at your account’s events exceeds pre-purchased credits. Customers, however, may proactively purchase additional attendee packages to avoid or reduce overage fees.

In addition, you will be able to see the total number of tickets that you have made available, as well as the number of ticket types that have been allocated to each special role by clicking Tickets Used by Special Roles to see.

1. Access the Zoom Sessions Tickets and Registration tab.
2. Click the Tickets tab.
3. In the Tickets for Registration section, click + Add Ticket Type.
   An Add Ticket Type panel will appear.
4. Select if the ticket type will be Paid or Free.
5. By Set Ticket Quantity, click the toggle to enable or disable it. Then, set the number of tickets to be made available.
   Note: This cannot exceed your Event Capacity- 1 (If your capacity is 1000, the max amount of tickets will be 999).
6. (Optional) If the event is a Paid event, enter the ticket cost under Price.
   Note: Indirect taxes (VAT, GST, etc.) and other fees may impact the payout you receive as a host. For further information where you may have indirect tax reporting requirements, Zoom Events GST and VAT. Hosts will be responsible for any foreign currency transaction fees charged by the third-party payment processor.
7. Enter the Ticket Name.
8. (Optional) In the Description text box, enter a description for the type of ticket or a message for your attendees.
9. (Optional) Under Ticket Type ID, click the copy icon to copy the ticket type ID.
10. Under Registration Starts, set the start date and time when the tickets will be available for purchase.
    Notes:
    • The attendee-paid ticket registration is limited by the hub’s payment provider requirements. Availability for the paid ticket registration will follow the payment provider’s (Stripe or PayPal) requirements.
    • Attendees can view the paid event registration open date and choose to receive an email reminder to return to the paid event page to complete registration once it’s available.
11. (Optional) Click Customize... to set the Registration Ends date and time of when the ticket sale will stop.
    Notes:
    • The Registration Ends date of paid tickets must be set to close on a date that is no later than the event's end date.
    • Before the event lobby is closed, you can set any free ticket type's Registration Ends date to end after the event is over and before the lobby closes, allowing users who did not attend the event to purchase tickets to view the video recordings from the event.
    • You can also click Default to set your Sale date and time to the end of your event.
12. Under Set Visibility Rules, manage the ticket's access.
13. Click Save.

Set Ticket Visibility Rules

1. Add a ticket type.
2. Under Set Visibility Rules, manage the ticket's access:
   • Select if you want your ticket to be Public or Private.
     • Public: All users can see and register for the event associated with this ticket type.
       
     • Private: Only invited users can register for the event associated with this ticket type.
   • Who can access this ticket?: Those granted access can only register once and cannot register on behalf of others. When you select Private, the following settings will appear.
     • To add users to your event's invite list by email:
       Note: Only users added to the invite list can view and register for this ticket type.
       1. Select the Specified email addresses checkbox.
       2. Click + Add users.
          An Add Users to Invite List pop-up window will appear.
       3. Under Enter email addresses, enter email addresses of the users you want to invite, then press Enter. Click X by a user’s email address to remove the user.
       4. Click Save.
       5. (Optional) Click Add to add more users by email.
       6. (Optional) Click View to view your guest list, search for guests, or delete email addresses.
     • To import multiple users' emails to your event's invite list:
       1. Select the Specified email addresses checkbox.
       2. Click + Add users.
          An Add Users to Invite List pop-up window will appear.
       3. In the pop-up window, select Import email addresses from CSV.
       4. Click Import.
       5. Find and select the CSV file you want to import, then click Open.
       6. Once the CSV file has been imported, click Add.
       7. Click Save.
     • To add all users from a specified domain to your event’s invite list:
       1. Select the Specified company domains checkbox.
       2. Enter a valid domain.
          Note: For example, to invite all members of the ABC company (with members having name@abc.co email addresses), add abc.co as the domain. If you have multiple domains, separate them by commas in the text box.
     • To add users from your account, select the Members of my Zoom account checkbox.
3. Click Save.

Note: Hosts can change the permissions of a ticket, even after registrants have been added. The host can change a private ticket to public, regardless of whether the ticket has registrations or not, and vice versa. All future registrations will be impacted by the updated rule.

Customize Registration Questions

Registration questions can be created or modified to include future registrants at any time during an event's lifecycle (in draft phase, after publication, or up until the lobby closes).

After you add a ticket type, add custom registration questions:

1. In the Custom Registration Questions section, click Customize Registration Questions to select the details you want registrants to include during the registration process and to create a questionnaire for them to answer during the registration process.
   Note: Once an event is published, an event organizer will be able to add, change, or delete registration questions.
   • Registrant's Details tab: Under the Field column, select the checkbox(es) next to the detail(s) you want registrants to provide when they register for the event; if the registrant is required to provide the detail(s) you selected, select the checkbox under the Required column.
     • (Optional) At the top of the window, select the box next to Field and/or Required to select all the boxes under their respective column.
   • Custom Questions tab: Click + New Question to add questions to your survey; you can use different question formats to get feedback on what's most important to you.
2. Click Save All to save your settings.

Set Visibility Rules

Hosts can control the visibility of a ticket option or restrict the availability of tickets. Hosts can set the ticket visibility rule to Public, which allows all attendees to view and register for the event associated with the ticket type, or Private, which restricts the visibility of the ticket to only the invitation list (invited attendees).

After you add a ticket type, set the visibility rules:

1. In the Set Visibility Rules section, select one of the following options for your ticket type:
   • Public: All users can see and register for the event associated with this ticket type.
   • Private: Only invited users can register for the event associated with this ticket type.

Invite Attendees

Note: Designated users are limited to 1 registration per user and cannot register on behalf of other users.

If you selected Private in the Set Visibility Rules section, you can invite specific attendees:

1. In the Invite Attendees section, select and configure who can register for your event:
   • Specified email addresses: Email addresses you add will receive an email invitation. Any email address can either be manually entered in the Invited Users field or imported from a CSV file.
     Note: Only the users added to the guest list are allowed to view and register for this ticket type.
     • To add users to your event's guest list by email:
       1. Select the Specified email addresses check box.
       2. Click + Add users.
          An Add Users to Invite List pop-up window will appear.
       3. In the pop-up window, select Enter email addresses.
       4. Enter the users' email addresses.
       5. Click Save.
       6. (Optional) Click Add to add more users by email.
       7. (Optional) Click View to view your guest list, search for guests, or delete email addresses.
     • To import multiple users' emails to your event's guest list:
       1. Select the Specified email addresses check box.
       2. Click + Add users.
          An Add Users to Invite List pop-up window will appear.
       3. In the pop-up window, select Import email addresses from CSV.
       4. Click Import.
       5. Find and select the CSV file you want to import, then click Open.
       6. Once the CSV file has been imported, click Add.
       7. Click Save.
   • Specified company domains: Members of the domains you specify will be able to register for events on the event details page. Enter the specified domains you want to allow users to register. If using multiple domains, add a comma between domains to separate them.
     • To add all users from a specified @domain to your private event’s guest list:
       1. Select the Specified company domains checkbox.
       2. Enter a valid domain or multiple valid domains.
          Note: For example, to invite all members of the ABC company (with members having name@abc.co email addresses), add abc.co as the domain.
       3. Click Save.
   • Members of my Zoom account: Members of your Zoom account will receive an email invitation. Only the users who belong to your account can register for your event.
2. Click Save.
   After you click Save:
   • If your event is already published, the event invitation will be sent to the invited email addresses.
   • If your event is not published yet, the event invitation will be sent to the invited email addresses after you publish your event.
3. (Optional) Click + Add Ticket Type to add more ticket types.
4. (Optional) Enter a Message for confirmation email for your registrants.

Edit ticket type

After you add ticket types, you can edit them:

1. Access the Zoom Sessions Tickets and Registration tab.
2. Click the Tickets tab.
3. In the Tickets for Registration section, click Edit Ticket Type.
   An Edit Ticket Type panel will appear.
4. In the panel, make edits to your ticket type.

Delete ticket type

After you add ticket types, you can delete them:

1. Access the Zoom Sessions Tickets and Registration tab.
2. Click the Tickets tab.
3. In the Tickets for Registration section, click Delete Ticket Type.
   A confirmation window will appear.
4. In the confirmation window, click Delete to confirm.

Copy group join link

When hosts publish an event, they will receive a join link(s) that corresponds to their event type. The host receives an additional join link and a corresponding email template.

Note: You can only copy the group join link with free ticket types.

1. Access the Tickets and Registration tab in the Zoom Sessions event setup.
2. Click the Tickets tab.
3. Under Ticket Types, on the ticket type you want to access, click Copy Group Join Link .
4. Invite your audience to the event using the join link.
   This link will provide your attendees access to the event with this ticket permission.

Copy invitation

Note: You can only copy the event invitation with free ticket types.

1. Access the Tickets and Registration tab in the Zoom Sessions event setup.
2. Click the Tickets tab.
3. Under Ticket Types, on the ticket type you want to access, click the ellipsis , then click Copy Invitation.
   A pop-up window will appear, displaying a preview of the event invitation that attendees will receive. 
4. Click Copy.
   The event invitation will be copied to your clipboard.

Send invitation to your email

Note: You can only send the event invitation to your email with free ticket types.

1. Access the Tickets and Registration tab in the Zoom Sessions event setup.
2. Click the Tickets tab.
3. Under Ticket Types, on the ticket type you want to access, click the ellipsis , then click Send Invitation to Me.
   A preview email of the event invitation will be sent to your email.

How to manage the Zoom Sessions Registration Settings tab

Customize Registration Questions

Registration questions can be created or modified to include future registrants at any time during an event's lifecycle (in draft phase, after publication, or up until the lobby closes).

1. Access the Tickets and Registration tab in the Zoom Sessions event setup.
2. Click the Registration Settings tab.
3. In the Registration Requirements section, click Customize Registration Questions to select the details you want registrants to include during the registration process and to create a questionnaire for them to answer during the registration process.
   Note: Once an event is published, an event organizer will be able to add, change, or delete registration questions.
   • Registrant's Details tab: Under the Field column, select the checkbox(es) next to the detail(s) you want registrants to provide when they register for the event; if the registrant is required to provide the detail(s) you selected, select the checkbox under the Required column.
     • (Optional) At the top of the window, select the box next to Field and/or Required to select all the boxes under their respective column.
   • Custom Questions tab: Click + New Question to add questions to your survey; you can use different question formats to get feedback on what's most important to you.
4. Click Save All to save your settings.

Manage the Privacy Policy Link

You can upload up to 3 privacy policies for your event. Your organization’s privacy policy will appear when users register for your event.

1. Access the Tickets and Registration tab in the Zoom Sessions event setup.
2. Click the Registration Settings tab.
3. In the Registration Requirements section, under Privacy Policy Link, click + Add.
   A text box will appear.
4. In the text box, enter the URL of your privacy policy.
5. (Optional) Repeat steps to add up to two more privacy policy links.
6. (Optional) Click the delete icon to delete a privacy policy link.
7. Click Save.

Manage marketing consent

1. Access the Tickets and Registration tab in the Zoom Sessions event setup.
2. Click the Registration Settings tab.
3. In the Registration Requirements section, under Marketing Consent, give external registrants the option to receive marketing communications when they register for your event:
   • I want to ask external registrants to opt-in or opt-out for marketing communications: Select to allow Zoom Sessions to capture marketing consent from attendees.
     • Opt-in: Select to give external registrants the option to receive marketing communications. Opt-in checkbox will not be selected by default on the registration page. Attendees will need to check a box in order to opt-in to marketing.
     • Opt-out: Select to give external registrants the option to not receive marketing communications. Opt-in checkbox will be selected by default on the registration page. Attendees will need to uncheck a box to opt-out of marketing.
   • I don’t want to ask external registrants to opt-in or opt-out for marketing communications: Select if you do not need Zoom Sessions to capture marketing consent from attendees. Attendees will not be asked if they want to opt-in to marketing.
4. Click Save.

Create custom host message for registrants

This message will be shown to registrants before they complete registration.
Note: There is a 2,000-character limit.

1. Access the Tickets and Registration tab in the Zoom Sessions event setup.
2. Click the Registration Settings tab.
3. (Optional) Under Custom Host Message for Registrants, enter a message for your registrants.
4. Click Save.

Create a Message for Confirmation Email

1. Access the Tickets and Registration tab in the Zoom Sessions event setup.
2. Click the Registration Settings tab.
3. (Optional) Under Message for Confirmation Email, enter a message for your registrants.
4. Click Save.

Manage Ticket Cancellation Policy

If this is a paid event, set the ticket cancellation policy. By default, it will use the policies set in the ticket Cancellation Policy section of your account.

1. Access the Tickets and Registration tab in the Zoom Sessions event setup.
2. Click the Registration Settings tab.
3. Under Ticket Cancellation Policy, select one of the following options:
   • Attendees can cancel their ticket: This option allows you to issue a full refund 1 hour before the start of the event.
   • No ticket cancellations: This option allows attendees to request a refund later.
4. Click Save.
   Changes will not be showed to attendees.

Manage registration for users without Zoom accounts

Note: This section only appears for public Zoom Sessions events.

You can enable or disable the option to allow users without a Zoom account to access and join a public Zoom Sessions event by using their email addresses. Users who register may sign up for a Zoom account or allow Zoom to store their emails and profile information for use at future events.

1. Access the Tickets and Registration Settings tab in the Zoom Sessions event setup.
2. Click the Registration Settings tab.
3. Under Users Without Zoom Accounts, click the Allow users without Zoom accounts to register and join event toggle to enable or disable it.
4. Click Save.