Managing Zoom Sessions Moderation

In the Zoom Sessions event setup, you can use the Moderation tab to add moderators and manage reported incidents. A log of all moderation actions taken will be stored in the Moderation tab’s control panel.

Attendees can submit reports about offensive content to a Zoom Sessions’ event organizer or moderator, giving them the ability to take action on attendees’ reports during and after the event.

Learn more about creating a Zoom Sessions event.

Notes:

• If the attendee submits the report to the event organizer, the report will be logged in the incident management table on the Moderation page.

• The event moderator must directly proceed to the event to take action. Resolving tickets directly in the incident management table on the Moderation page is not supported for lobby reporting as the incident reports are not directly tied to a user/content (and are more generic).

This article covers:

• How to manage Zoom Sessions moderators
  • Add event moderators
  • Manage event moderators
• How to view Zoom Sessions moderation
  
  • Monitor moderation
  • Filter moderation

Prerequisites for managing the Zoom Sessions Moderation tab

• Pro, Business, Enterprise, or Education account
• Zoom Sessions license or Zoom Sessions Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

How to access the Zoom Sessions Moderation tab

1. Create a Zoom Sessions event or edit an upcoming event to access event setup.
2. In the navigation menu, click Moderation.
   The Moderation page will appear.

How to manage Zoom Sessions moderators

Moderators can monitor chats and view reports in the control panel. The moderator can monitor any user reports sent to the event organizer during the event and have the following permissions:

• Review user reports sent to the event organizer

• Report and remove participants from a session or the lobby

• Remove reported messages and participants

If the host has enabled the event moderator as an event alternative host, then the event moderator will have the following event alternative host permissions in addition to the event moderator permissions:

• Start and join sessions as an alternative host

• Event moderators with event alternative host permission can start all sessions and have the same in-session privileges as the host

Learn more about being an event moderator on the Zoom Events platform.

Add event moderators

Note: Event organizers can assign event moderators the Event alternative host role, where they have permission and access to start and join sessions as an alternative host. Additionally, this permission can be edited and removed after it has been assigned.

1. Access the Moderation tab.
2. In the top-right corner, click Manage Moderator.
   A Moderators panel will appear.
3. (Optional) In the panel, select the Alternative Host checkbox.
   If selected, they have permission and access to start and join sessions as an alternative host.
   Note: This permission can be edited and removed after it has been assigned.
4. In the Enter email address text box, enter the email address of the person who you want to be a moderator, then click Add.
   Note: You can add up to 20 event moderators.
5. Click Save.

The added event moderators will receive an email, notifying them that they have been invited to be an event moderator for sessions in your event. 

Manage event moderators

1. After you add event moderators, return to the Moderation tab.
2. On the Moderation page, click Manage Moderators.
   The Moderator panel will appear. Under Moderators, the event moderators' email addresses are listed. Under Alternative Host, the checkboxes are selected if you selected this additional permission for the event moderators.
3. In the Moderator pop-up window, do the following actions:
   • Add a moderator.
   • Remove additional permission for a moderator: Under Alternative Host, deselect the checkbox for the event moderator you want to remove additional permission.
   • Remove an event moderator: To the right of the event moderator you want to delete, click the trash icon .
     Note: Once you remove a moderator, moderator permissions will be removed for that user. The moderator will not receive an email or notification about being removed from the event.
4. Click Save.

How to view Zoom Sessions moderation

Monitor moderation

On the Moderation page, you can view and monitor:

• Type: Displays if the report is about a user or content.
• Reported Target: Displays where the incident happened.
• Status: Displays if the report is open (in progress) or closed (resolved). The most recent status of the report.
• Reason: The feedback submitted by the reporter that best describes how this content goes against our Acceptable Use Guidelines. 
• Content: Reported content from the user.
  • (Optional) Screenshot: Click to see the screenshot uploaded when the attendee was reported. In the bottom-left corner, click Download to download the screenshot.
• Time: The time the user/content was reported. You can also filter this moderation data (ascending or descending) by the reported time.
• Reporter: Name of the person who reported the user. 
• Action Log: Latest action that was taken on an incident to resolve it.
• Action: Select if you want to Resolve or Dismiss the incident.
  • To the right of the Resolve and Dismiss actions, click the ellipsis , then select the following actions:
    
    • Manage incident for Lobby reports: When you select this action, a pop-up notification will appear, directing you to the event lobby. The event moderator must directly proceed to the event to take action. Resolving tickets directly in the incident management table on the Moderation page is not supported for lobby reporting as the incident reports are not directly tied to a user/content.
    • Mark as resolved: Mark this issue as resolved.

View Summary

1. Access the Moderation tab.
2. In the top-right corner, click View Summary.
   A panel will appear.
3. In the panel, view high-level information about:
   • Incident Reports
   • Instances of Removed Messages
   • Removed Users
   • Blocked Content

Filter moderation

1. Access the Moderation tab.
2. Click the following dropdowns and select how you want to filter moderation:
   • All Types: Filter by moderation type and select User or Content.
   • All Status: Filter by moderation status and select Open or Closed.
   • All Reasons: Filter by the reason of moderation and select from the reason options.
   • All Operation Logs: Filter by changes made by moderators in the event and select the operation activity you want to filter.
3. (Optional) To the right of the filter dropdowns, click Restore all filters to reset all filters.