Session was expired error when using Zoom with Canvas and LTI integration

Issue

Zoom users are receiving this error message while using the Firebox browser with the Zoom and Canvas LTI integration:

Unauthorized

Sorry, your session was expired. Please refresh the page or login again

Environment

The issue impacts accessing the Canvas portal with Zoom using the Firefox browser.

Resolution

To resolve this issue, we recommend one of the following workarounds:

• From your Firefox browser, on the upper left corner, click on the shield and verify the Enhanced Tracking Protection setting is disabled. If enabled, please disable it and clear the cache and cookies, then reopen the browser.
• Try a different browser.
• If none of the above works, please contact Canvas support for further troubleshooting.