Session was expired error when using Zoom with Canvas and LTI integration

Last Updated:


Zoom users are receiving this error message while using the Firebox browser with the Zoom and Canvas LTI integration:


Sorry, your session was expired. Please refresh the page or login again


The issue impacts accessing the Canvas portal with Zoom using the Firefox browser.


To resolve this issue, we recommend one of the following workarounds:

  • From your Firefox browser, on the upper left corner, click on the shield and verify the Enhanced Tracking Protection setting is disabled. If enabled, please disable it and clear the cache and cookies, then reopen the browser.
  • Try a different browser.
  • If none of the above works, please contact Canvas support for further troubleshooting.



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