Release notes for March 24, 2023

Last Updated:

Release notes for Zoom Contact Center

New and enhanced features

  • Admin features
    • Auto-answer inbound video engagements
      Account owners and admins can enable inbound video engagements to be automatically answered. This setting is available at the queue and account level. They can also enable the assigned agent's video to be auto enabled.
    • Enhancements to real-time monitor for voice
      Account owners and admins can use the real-time monitor to view real-time voice engagement, queue, and agent information.

Resolved issues

  • Minor bug fixes

Zoom Community

Join the 100K+ other members in the Zoom Community! Login with your Zoom account credentials and start collaborating.