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Finding your local and cloud recordings

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There are different locations where recordings are stored, depending on your recording settings—local or cloud recording.

Local recording is available to free and paid subscribers. Local recording allows participants to record meeting video and audio locally to a computer. Local recordings capture the meeting as the participant recording sees the meeting, meaning the recording will capture the meeting in speaker view if that is what video layout is currently in use. Local recording files can be found in the default Zoom recording folder on your system.

Cloud recording is automatically enabled for all paid subscribers. When you record a meeting and choose Record to the Cloud, the video, audio, and chat text are recorded in the Zoom cloud. The recording files can be downloaded to a computer or streamed from a browser. Cloud recordings can be started on the desktop client, as well as the Zoom mobile app. Cloud recordings allow you to record the meeting in multiple different recording layouts and can be configured with a variety of cloud recording storage options. After a cloud recording has finished processing, you can view, manage, and share cloud recordings.

This article covers:

Prerequisites for finding your recordings

Local recordings

Note: Local recording is not supported on iOS, iPad, or Android devices. See cloud recording for paid accounts if you are using a mobile device.

Cloud recordings

How to find your recordings

Find and access local recordings

Find local recordings on your computer, the Zoom desktop client, or the Zoom web portal.

Find and access cloud recordings

If you recorded a meeting or webinar to the cloud, you can manage your cloud recordings in the Zoom web portal. 
Note: Only hosts and co-hosts can start a cloud recording. If you want a participant to start a recording, you can make them a co-host or use local recording. Recordings started by co-hosts will only appear in the host's list of recordings in the Zoom web portal.

How to confirm your recordings' location

If a recording is missing, you can find and confirm the recording's location.

Confirm the local recording file location

If a recording is missing, ensure that the meeting wasn't actually recorded to your local device instead of the cloud. When you locally record a meeting or webinar and that session is ended, Zoom creates a folder on your device based on the location configured in your Zoom desktop client. Follow the instruction to view or change the default file location for local recordings.

If, for some reason, the recording cannot be found on the path listed within the Zoom desktop client, you can confirm the local recording file location by following these steps:

  1. Sign in to the Zoom web portal.
  2. Click Recordings then click the Local Recordings tab.
    You can locate the specific meeting or webinar ID and confirm the exact location of the local recording files listed under Location.

Troubleshoot local recordings

If you're still having issues finding your local recording files, follow these local recording troubleshooting steps to resolve this issue. 

Confirm the cloud recording location in Zoom

Account

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Recording Management.
    A list of cloud recordings on your account will appear.
  3. Search recordings by entering the meeting ID or topic. You can also enter keywords to search the text in audio transcripts.
    Note: There is no limit on the date you can specify.
  4. (Optional) Click Advanced Search to filter recordings by date range, host, or storage location.

User

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Recordings.
  3. Click the Cloud Recordings tab.
    A list of cloud recordings that you started and have finished processing will appear.
  4. Adjust the date range and status, then search by host, meeting ID, topic, or keyword.
    Note: There is no limit on the date you can specify.

Troubleshoot cloud recordings

If you're still having issues finding or sharing a cloud recording, follow these cloud recording troubleshooting steps to resolve this issue.

Recover deleted recordings

If you can't find a recording, it may have been deleted. Ensure that you look in your trash, as the recording could have been accidentally deleted. 

You can find and recover deleted local recordings from the trash bin of your computer. For cloud recordings, Zoom allows you to recover deleted recordings from your trash folder in the web portal.
Note: After 30 days in the trash, the recording will be automatically deleted.

For more information, visit Recovering a deleted local or cloud recording.

How to ensure that the recording starts

If you can't find a recording, there is also the chance that the manual recording didn't actually start.

How to enable automatic recording

Automatic recording is an option that allows the host to start local recordings or cloud recordings automatically when the meeting or webinar starts. Enabling this feature will help you know where to locate your recordings.

Follow these steps to enable this setting.

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